Best Buy

Hey there. Thanks for reaching out to us on X, although I wish it were on better terms. This is certainly not the kind of experience we want our customers to have. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and order number? I look forward to your response. ^Vanessa

As much as I shop at @BestBuy smh I can't believe they have such poor customer service

@Winstonse123 Hello, Thank you for reaching out to us here on X, We would like to see if we can assist in any way. To start do you think you could send us a DM with your full name, phone number and email to start. Thanks ^Ezra twitter.com/messages/compo…

@BestBuy After more than a month and two fake appointments, BB canceled my order bought on black friday, so I can go back and buy another TV at full price. They will refund me in 15 days. Thank you best buy. Hope you go bankrupt soon!

Just a heads up I will be leaving the office now, please know my normal schedule is Tuesday through Saturday but I will not be back until Tuesday morning. You will not receive a message after this message, please feel free to reach out to when I return to the office on Tuesday morning if you still need assistance. Thanks, ^Ezra

@BestBuy doesn’t care about anything they sell you. If you schedule a full delivery and install they will lie to you and reschedule in hopes you cancel the order. It’s to much work to provide good customer service.

@cuba_nadian Hey there. Thanks for reaching out to us here on X. I'd be happy to take a look at your situation, and do what I can to help. Feel free to send me a DM with your full name, phone number, and email address. I look forward to working with you. ^Jason twitter.com/messages/compo…

@BestBuy You guys will be out of business soon if you keep disregarding your customers the way you did me. You now lost a 15-year long client between both @BestBuyCanada and @BestBuy Outsourcing your CS to understanding but powerless employees surely won't help you Bye forever!

@B1rdbrain Hello, Slamm'n, Thanks for reaching out to us here on X. We would like to see if we can assist in any way. To start do you think you could send us a DM with your full name, phone number and email to start. Thanks, 'Ezra twitter.com/messages/compo…

Hello. Thank you for reaching out, even though it is due to a negative experience. We would be more than happy to look into this for you and assist in any way that we can. Please feel free to send a DM with your full name, email address, and phone number to get started. ^AllisonS

@BestBuy completely irresponsible..delayed delivery order 10 days only to have us end our holiday trip early and drive 12 hours with 300lbs of beef to meet our new delivery time. Now we’ve made it home with 4 hours until scheduled delivery and just told next available is 1/15.

Just a heads up I will be leaving the office now, please know my normal schedule is Tuesday through Saturday but I will not be back until Tuesday morning. You will not receive a message after this message, please feel free to reach out to when I return to the office on Tuesday morning if you still need assistance. Thanks, ^Ezra

@BestBuy I bought a TV for Black Friday and a month later, I still don't have it. BB setup 2 appointments to deliver and both were missed (making me wait for the delivery twice) when they knew they did not have the TV they sold me on inventory. Total scam to take BF customers from Amazon

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@RooBeeRoo1 Hi! Please note that I am leaving the office for the day, and will return on Tuesday morning. I will be happy to respond to any further messages upon my return. ^Ravi

@RooBeeRoo1 Hi! Thanks for reaching out to us here on X. I can understand wanting your item in a timely manner. This is far from the feedback that we strive to hear. If you require further assistance, please DM your full name, phone, and email, along with your order number. ^Ravi twitter.com/messages/compo…

@rellehcim Hello again, I wanted to let you know that I am about to leave the office for a few days. If you respond and need assistance, one of my associates will be happy to assist. Regards, ^Aaron twitter.com/messages/compo…

@BestBuy thanks for ruining Christmas. Spent over five grand. We don’t have it in stock, we can order to have delivered here in the store (WV). They sent it to VA. Called two different times to customer service. Asked to be elevated to a manager. One hung up, the second lied.

@Winstonse123 Hello, Thank you for reaching out to us here on X, We would like to see if we can assist in any way. To start do you think you could send us a DM with your full name, phone number and email to start. Thanks ^Ezra

Hello, Samuel, Thank you for reaching out and letting us know about your experience. Having a functioning TV is a must for me so I can understand how you might be feeling. We would like to see if we can assist you in any way to start do you think you could send us a DM with your full name, phone number and email to start. Thanks, ^Ezra

@BestBuy I purchased the BestBuy total access warranty on my 75" Hysesnse TV. I called BestBuy to exercise my options because the TV is faulty. I also had to my $79 to schedule an appointment for an agent to come and check my TV. No call no show for today's appointment

Hello, Chelle, Thanks for reaching out to us here on X. Having your delivery delayed is never a great feeling, so I can understand your disappointment. I would be happy to investigate this issue and help any way I can. To get started, can you please send me a DM with your full name, phone number, and email? Kind regards, ^Aaron

@jen10rc Hey Jen! Thanks for reaching out to us here on X. We would like to see if we can help you out in any way. To start do you think you could send us a DM with your full name phone number and email to start. Thanks, ^Ezra twitter.com/messages/compo…

@BestBuy really disappointed. My parents received a Fire tv as a gift. The person lost the receipt and even though there is a shipping tag from Best Buy we were told they would not exchange it. So I either have a very expensive paper weight or have to spend $ to make this work!

@NikkiLaMesa Hello, Nikki, Thank you for reaching out to us here on X. We would like to look into this order for you and see what is going on. To start do you think you could send us a DM with your full name, phone number and email to start. Thanks, ^Ezra twitter.com/messages/compo…

@BestBuy I ordered a sound bar on Nov 30. I was informed my order was delayed until Dec 16, if the order did not ship, the email said my refund would be automatic. It was not, and I was charged on the 18th after I cancelled on the 17th. I am still waiting for my refund

Hello, Thanks for reaching out to us. It's unfortunate that you had a hard time with your delivery. I understand why you would be frustrated by this. I'm happy to look into the matter and help in any way possible. Please send us a DM with your full name, phone number, and email, to get started. Best, ^Kadian

@BestBuy the fact that I cannot call the store and check to see if the TV I bought is in is completely ridiculous. And that is not to mention the snafu with delivery last week which is causing me to pick it up in store.There is a reason Amazon is winning.

Hey there. Thanks for reaching out to us on X, although I wish it were on better terms. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and order number? I look forward to your response. ^Vanessa

@BestBuy best Buy geek squad has rescheduled now 3 times to hang my television. Each time has been some nonsense from their representative. The last time they said it was the installer's fault. I was not on there schedule. Already missed 2 days of work for this installation.

Hey there, Thanks for reaching out via Twitter. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a DM with your full name, telephone number, email address, and order number? I look forward to speaking with you soon. All the best, ^Jacob

@BestBuy please don’t publish same day delivery if you can’t deliver. Ordered this controller on Xmas eve, guaranteed same day delivery. Two days later, still waiting.

Hello, Thanks for reaching out to us here on X. When I purchase an excellent condition open box, I expect to find all the accessories as well, so I can understand your disappointment. I would be happy to look into this issue and help any way I can. To get started, can you please send me a DM with your full name, phone number, and email? Kind regards, ^Aaron

He can't even void / cancel the order. What the hell kind of service is this @BestBuy ? Your item is not as described, missing parts, and the manager can't refund / void the pickup order?

Hey @BestBuy First, my order had to get switched to a different store. Then, I drove an hour to pickup an open box - excellent condition item that turns out to be missing everything but the sound bar and speaker. And then after waiting an hour your store manager Matt says....

@NealChrisneal I understand. If you decide you would like me to take a look, please do not hesitate to reach back out. I hope you have a great day. ^Jason twitter.com/messages/compo…