Best Western Hotels & Resorts

@ToeKneeTM Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

I get one caregiver break a year. I plan meticulously. I budget. I do a funding drive. This year, @bestwestern Hotels decides to screw my vacation up. Multiple receipts for prepaid "buy now and save" non refundable reservation... No room. Yeah. Happy Vacay!

@NParab12495 Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. -Samantha

@bestwestern Here is the invoice copy the refundable breakage deposit was more than the stay charges. I have also asked the same at reception during the checkout they ensured me i will get within 2 days. However, till date I haven't received the same.

@bestwestern @BW_Cares #DesPlaines #Chicago #OHare #BestWestern #BwSmiles @BestWestern I am writing to request the immediate refund of my $100 incidental deposit from my stay on March 9th–10th (Booking ID: NH22254469732616). It has been over eight days since my checkout.

@NParab12495 Hello, I am sorry to hear that your deposit has not been released and can understand how this situation would be concerning. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

@bestwestern It has been over eight days since my checkout, and I have not received the funds or a response to my previous emails. Please confirm that the refund has been processed on your end. If there is a delay, please provide the transaction reference number so I can follow up with Bank

@NightTrader8 us at 1-800-528-1238 as well. Thank you. -Trinity 2/2

@NightTrader8 Hello, I am sorry to learn about the experience you had and I can understand how this situation would be upsetting. We would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call 1/2

Can’t wait to discuss the operation you guys are running down in Costa Rica. Not able at the moment, but really. Gonna need to speak with corporate about what’s going on and happened today at @bestwestern in Costa. I’m the type that never ever complains or writes a review. Everyone needs to hear about the happenings there today.

@Lenewthit528 Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

@bestwestern I’ve been nice and calm. I reported this through the Customer Relations and now I’m putting you on BLAST. I want a refund for my stay on 2/15. The room was infested with ladybugs. Your report was full of lies. #Refund #EULESS #AirportFreeway

@Steveow68572315 Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. -Samantha

@bestwestern My booking was made under my name for 3 nights b&b through no fault of mine we couldn’t complete the work we went to do and have to return on the 7th April for 2 nights I was told I couldn’t transfer my booking and as a small business I can not afford to loose that money

@bestwestern absolutely appalled with your customer service, booked 3 nights for work unfortunately couldn’t complete so haven’t return in April, only stayed 1 night asked if they could transfer the other 2 nights told, absolutely NOT I’m a small business !!!!😡

@ChiemseeSPb Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Trinity

Hey @bestwestern we definitely need to talk. Because I’m thinking that your “Best price guaranteed” program is scam. I’m diamond member and decided to stay again at hotel that I liked in previous trip. I found that @Trip gave the best price, so I remembered about your program⬇️

@Jallan_M the United States please visit bestwestern.com/content/best-w… to find the number for your local Best Western office. -Trinity 2/2

@Jallan_M Hello, I am sorry to hear about your recent experience and understand how upsetting this may be. We ask that you contact our office at 1-800-528-1238. Our hours of operation are 7 am to 8 pm, Monday - Friday; 7:00 am to 5 pm, Saturday/Sunday Mountain Standard time. Outside of 1/2

@bestwestern I’m sure you have a security breach. Just received WhatsApp request from Best Western asking for credit card details to be confirmed or booking will be cancelled. The request has all my personal information (name, dates, confirmation ID, etc).

@vwinckler Hello, please DM us with your reservation and contact information so that we can look into this further. We look forward to speaking with you. -Samantha

@bestwestern I’ve been passed to 4 different teams to try to resolve a refund following a data breach, with no result. I have now submitted a complaint after customer services denied the breach! Please can someone acknowledge my issue and sort it. Thank you

@chnez Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Trinity

@bestwestern Disappointed with the suite we paid for. Came to enjoy our Air force graduation but instead have a room with nothing to hold a toilet paper, dirty hallway carpets, dirty shower, etc. Do better Best Western. Especially being near the Air force Base. #BestWestern

@Knee_Surgeon Please call your local office for further assistance. You can find the number for your local office here bestwestern.com/content/best-w…. Please DM us know if we can be of further assistance. -Samantha

@bestwestern Have you had a data leak? Just received WhatsApp request from Best Western asking for credit card details to be confirmed or booking will be cancelled. Has correct reservation dates but incorrect confirmation number?

@_akin1 Please reach out to your local office for further assistance. You can find the number for your local office here bestwestern.com/content/best-w…. Please DM us know if we can be of further assistance. -Samantha

@bestwestern They copied your logo, carried out fraudulent transactions in your name, and victimized your customer. Despite this, you are still ignoring your customer and not even taking the time to respond.

@bestwestern After making a reservation through Booking, I became a target of cyber fraudsters because the security of my reservation information was not adequately ensured, and I suffered a financial loss of 213 euros. I request a refund of this amount. They used your logo.

@Odetics here bestwestern.com/content/best-w…. - Khia 2/2

@Odetics Hello , I am sorry to hear that you are having trouble with the website and understand how this would be upsetting. You can always contact your local Reservations office. They are open 24/7 365 days a year. You can find the number for your local office 1/2

@rafaacevedo Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Trinity

@bestwestern I’d like to speak with the hotel manager at Best Western Atlanta Cumberland/Galleria. A front desk employee asked me to leave, and refused to give the manager name. Could you please provide the manager’s name and the best way to contact them?

@amandanicole328 Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

Never stay at the @bestwestern in Toledo/South Maumee. Had my girlfriend ask for more towels because I’m a big girl they said only if we return old ones, we asked for a policy stating that, he said there isn’t one written and proceeded to tell us to check out, they’re racist.

@sac030510 assistance. -Sam 2/2

@sac030510 Hello! For further help with creating a reservation, please reach out to your local Reservations office or you can book online at bestwestern.com. You can find the number for your local office here bestwestern.com/content/best-w…. Please DM us know if we can be of further 1/2

@bestwestern I am looking for a booking for family, myself, Wife, and sons (15&8 years) can we get a single room for this. It's for ubud