Better helpers

@LouieDonovan Hi Louie, Thank you for reaching out. If you didn't receive a booking confirmation email, the payment likely failed. The pending payment lasts a few days before it bounces back into your account. You can book this again via the website or Better UK App. Warm Regards, Kaisha

@Betterhelpers I booked swim for all at Hillingdon lido for tomorrow. My payment was taken (I’m £15.45 down in my account) but the site said it had failed and I have no booking?

@DmitryYasser Hi Dmitry, Thank you for reaching out! Please contact us at Customerservices@GLL.org to discuss this further. This could be due to the Membership type you're on, the activity type you've chosen or an issue with your account that we'll need to correct. Warm Regards, Kaisha

@Betterhelpers Hi, the cost of the class is £10.70 (as I’m a member), but I am asked to pay £11.70 Is this normal?

@micwilkins66 Hi Mic, Thank you for reaching out to us! We're sorry to hear about the recent disruptions, and apologise for any inconvenience this caused. We're more than happy to raise this with the wider team for review. Warm Regards,  Kaisha

@Betterhelpers do you not think it would be courteous of the Eltham Centre to give their swim customers prior notice if the pool is opening at 0930 instead of 0630 because of staff training. I’m assuming of course that they may have known before Friday so they could tell people?

@my_evette Hi Eve, Thank you for reaching out to us! One of our advisors will contact you shortly regarding your Home Centre Change request. Have a great day! Warm Regards,      Kaisha

@Betterhelpers hi can someone help please I sent an email regarding a location change and I believe there is a fee adjustment for the new centre location. Of course I’m keen to get going email Ticket reference number (6331254) I’d really appreciate someone responding thanks.

@charlottemyford Hi Charlie, Thank you for reaching out to us! We'd love to help you more with this issue. Please can you contact us via email so we can request some more information? Our email address is: customerservices@gll.org Warm Regards, Kaisha

@Betterhelpers hey, I accidentally booked something for today and obviously haven't attended as I meant to book it for tomorrow. I got confused as was trying to book a swim at st pancras and there were no slots checking all days. Then must of accidently booked a sauna for today..

@charlottetr Hi Charlotte, Thank you for reaching out! Depending on your location, we offer a 2-year GP referral scheme (currently £2650) that requires a referral from your GP. Please use the following link to see if it's offered near you: memberships.better.org.uk Warm Regards, Kaisha

@Betterhelpers Do you offer a service for patients trying to improve their fitness before surgery?

@Sarah_Dobbers Hi Sarah Trainers can be worn on the track! Kind Regards Amir

@Betterhelpers I am due to join a track session on Sunday morning at Lee Valley VeloPark. Is it okay to wear trainers rather than clip in during the session?

@Sarah_Dobbers Hi Sarah, Trainers are absolutely fine, and we hope you enjoy using the track! Kind Regards Amir

@Betterhelpers can you wear trainers for a track session at Lee Valley VeloPark?

@GoldingNatalie Hi Natalie, Thank you for contacting us! We're unable to provide personal details via a public platform. Please contact our Customer Services Team using the following email: Customerservices@gll.org  We hope to hear from you soon! Warm Regards,  Kaisha

@NealStefan48682 Hi Stefan, Thank you for reaching out to us! We'd need to contact the centre staff to approve this refund, as we're unable to confirm if you attended this booking for free. Please contact us at customerservices@gll.org and put FAO Kaisha in the heading. Warm Regards, Kaisha

@Betterhelpers bought space online for today at sobell leisure centre for daughter for active play as son had birthday party. The party planner had some cancellations so didn't need to pay for my daughter in the end. Can I get a refund please 🙏

@_mboutdoors Hi Ed, Thank you for reaching out to us! We're more than happy to assist with the Membership issue you're experiencing. Please get in touch with us at: Our email address is: customerservices@gll.org Warm Regards, Kaisha

@Betterhelpers , I have a membership issue that needs resolving but dont want to post my details here. Can you follow me so I csn DM please. Thanks

@Gabykoppel Hi Gapy, Thanks for your message. We are unable to follow customers however, if you require an urgent resolution, please call us on: 02083175000. Warm Regards Hazal

@Betterhelpers I need help with my membership, and I have emailed your customer service team but my problem needs urgent resolution. I don't want to post my membership details publicly so could you please follow me so I can DM you? Thanks

@leowu4ever Hi L, Apologies for the delay! The basketball bookings are currently available on Friday and Sunday. Please use the following link to book this: bookings.better.org.uk/location/kings… Take care! Kaisha

@Betterhelpers hi i'd like to book a junior £1 basketball session at kings corss but it doesn't seem to allow me to book. Can you help?

@PeterMulgrew4 Hi Peter,  Thank you for your message.  You can purchase a day pass, which will give you access to the showers and other facilities available within the centre.  Kind Regards Amir

@Betterhelpers can you pay for a shower at your centres?

@jem_louisexx @jem_louisexx

@Betterhelpers hey! I want to change my membership but the app won’t let me?

@jem_louisexx Hi Jemma, I can confirm we have received your email and a membership team will be in touch with you shortly. Warm regards Hazal

@Johnnyboy3600 Hi John Please DM @Better_UK with your email address so we can review this for you. Kind Regards Amir

@Betterhelpers apparently I have duplicate accounts under my email address, can we close one down please?

@jem_louisexx @jem_louisexx

@jem_louisexx Hi Jemma, Thanks for your message. If you would like to amend your membership, please visit the form at the following link so we can assist you: (better.org.uk/amend-membersh…) Warm Regards Hazal

@michaela1will Hi Michaela, Thank you for reaching out to us! Please use the following link to view our opening times: better.org.uk/leisure-centre… This is currently Mon-Thurs 06:30-21:00, Fri 06:30-12:00 and 08:00-16:00 on the weekend. Warm Regards, Kaisha

@Betterhelpers can you confirm bank holiday opening hours for the Fairwater location please?