Better helpers

@_princessshan Hi Shan Thanks for getting in touch 😊 We wioll be happy to help,  For enquiries, please email our Customer Services team at @Customerservices@gll.org, and they’ll be happy to assist you further. Kind regards Azaria

@Betterhelpers hi! Can you please help me with an enquiry please? Thank you

@boii0boii @Better_UK Hi Sahil  Thank you for your message.  Activities and classes can be booked up to 7 days in advance to ensure that everyone has an equal opportunity to book classes and activities they enjoy.  Penalty fees will be charged for late cancellations or for not attending, as a wa...

@Better_UK @Betterhelpers Help me understand you sauna policy now, I need to book my sauna two days before since there are never slots on the day, if last minute changes comes up, and you charge me for it if I can't show up. While people just walk in without the bookings?

@tol3AJ Hi  Please DM @Better_UK or call our Customer Service Team if you require further assistance.  Kind Regards Amir

@Betterhelpers I have family fun swimming session booked tomorrow but my son has come down with sickness so we won't be able to make it. Is there anything I can do about it?

@CatGhostAbigail Hi  Thank you for your message. Please DM @Better_UK with your membership details, so we can assist you with your enquiry. Kind Regards Amir

@Betterhelpers hi, i submitted my universal credit proof but its still pending after 4+ weeks, please could this be looked into. im happy for you to dm me on this account

@AMCF_22 Hi Αναστασία  Thank you for your message. Please call our Customer Service Team or DM @Better_UK with your enquiry, and we will be happy to assist.  Kind Regards Amir

@Betterhelpers I can’t message your account because I’m not verified. But I’m trying to log in and am told my email has multiple accounts. I only ever made one but did deal with customer services before to change my membership type during covid. FAQ’s state I can find my customer

@_ashan Hi @_ashan Thank you for your message.  Community Network membership is available for all schools. Kind Regards Amir

@Betterhelpers Hi, to be eligible for Better Health Community Network discount is it enough to be working in a secondary school? Or are there specific secondary schools which are eligible?

@_ashan @_ashan

@disastronaut @Better_UK @disastronaut

@Betterhelpers @Better_UK tried to modify plan but have to pay the full amount for premium King’s Cross elevate even though it’s an empty shell and often cancelling/ moving classes /-and still a building site ? I’m tired of calling customer services Please help me sort this today

@Retuer123 Hi Adam, Hope you're well. We can confirm that we've responded to your previous message. We'll have an update for you shortly. Warm Regards, Kaisha

@spiceblackford Hi Lucy  Thank you for your enquiry.  We offer day passes and pay as you options.  We also offer memberships with swimming included! Please contact our Customer Service Team for further information.  Kind Regards Amir

@Betterhelpers Hi. The Chelsea Sports Centre am I able to use the Pool without being a member ? Also if i become a member do I have to pay extra to use the Pool ? Thank you .

@JavidFarahani Hi Javid, Thanks for your message. Please fill in the complaints form via the following link so we can assist you further. Better | Contact Us (better.org.uk/contactus) Warm Regards Hazal

@oates_aj Hi Amanda, Thank you for your update! I've just responded to the email that you sent. This should contain the full information that we were unable to provide previously. Thank you again for your patience, and have a great rest of your day! Warm Regards, Kaisha

@Betterhelpers I asked about why you are planning to remove all music choice from instructors. You did respond but over the character limit so I couldn’t read the whole message. Pls post a response I can read

@annapaola1 Hi Anna We offer both annual memberships and monthly memberships! Please contact our Customer Service Team for more information.  Kind Regards Amir

@betterhelpers Hello, I'd like to sign up to my local centre and pay 5 months upfront; I also would need a VAT receipt in order to use a wellness benefit, please how do I do that?

@annapaola1 Hi Anna Thank you for your message. Please DM @Better_UK with your enquiry so that we can assist! Kind Regards Amir

@oates_aj Hi Amanda, Thank you for responding. We're unable to send a screenshot of the response. I can provide you with the other half of the communication we're sending to our customers. However, if I attach the full email, it will get cut off again. Warm Regards, Kaisha

@oates_aj Hi Amanda, Thank you for reaching out again! We're happy to send you an email if you're unable to view the full message. Please feel free to contact us via Customerservices@gll.org You can put 'FAO Kaisha' in the subject heading Warm Regards, Kaisha

@sme30 Hi Stevie Please DM @Better_UK so we can assist with your query! Kind Regards Amir

@Betterhelpers can you help with a membership query?

@futuresoph Hi Sophie Please DM @Better_UK with your Better account details, and we can look into this for you.  Kind Regards Amir

@Betterhelpers hello. i booked and paid for an activity yesterday, for this morning. i can’t see it in my bookings and have no confirmation email but the payment has been taken. can you help?

@Vdnhnguyen Hi David We apologise for the inconvenience you experienced with the app/website last night. Our IT team has been alerted and is currently investigating the issue. We have verified that everything is functioning properly now.  If you continue to face difficulties booking, p...

@Betterhelpers is your booking page down? When I open score leisure centre I got this bookings.better.org.uk/location/score…

@molly_mcdonald Hi Molly, Thanks for your message. Please email us so we can assist you further. Our email address is customerservices@gll.org Warm Regards Hazal

@Betterhelpers hi, I’m unable to use a thermal spa booking at Woolwich. Reception advised contacting you to cancel? Thanks