BioRender

@HAN_junhanzhang Hi Junhan! Thank you for your patience 🙏. Looks like we replied to your message yesterday. Please check your inbox for more details. If you’re still running into any issues, feel free to let us know—we’re happy to help!

@BioRender Id like to migrate my account and subscription to my new email: j.zhang01@umcg.nl. I have already provided my invoices and payment receipts via email for verification. Could you please help me check the status? Thank you very much!

The details matter. You can now reshape and recolour antibodies to precisely match your receptors! Go on, give it a try: app.biorender.com/biorender-temp…

@ravz0304 Hi Ravi! We’ve just replied to your message. Please check your inbox when you get a chance, and thanks for your patience!

@BioRender Hi customer service is extremely unresponsive. No one is replying the email and even no call back.

@bantush25 Hi Praveen! We apologize for the delay in getting back to you. Please check your inbox for a reply from us 🙏

@BioRender We have successfully made a payment of $297 for the BioRender Academic Lab Subscription (5 seats) on February 20, 2026. payment Details Invoice Number: C1D798D2-0008 Receipt Number: 2737-1180 Despite this payment being processed, we are still unable to access the subscription.

@VaibhavVer16471 Hi Vaibhav! Thank you for your patience as we got back to you. You should have received a response from us earlier today 🙏

Hello @BioRender Team, I have emailed your support several times regarding a payment issue but have not received any response for 7 days. Registered email: verma007vaibhav@gmail.com Could you please check my request and assist? Thank you.

@ayushnoori @ShizAoki Hi Ayush! We just sent you an email. Thank you for your patience as we got back to you🙏🙏

Is there a phone number for @BioRender support? Have been trying to get in touch for the last week regarding a time sensitive issue. Seem to have lost access to all my figures over the last few years. Have sent multiple emails with no response. cc: @ShizAoki

@realtor_nn Hi Nada! We apologize for the delay. We tried following up by email, but it bounced back. Please send us a DM or contact us at support@biorender.com from an email that can receive replies so we can share full details. Thank you for your patience! 🙏

@BioRender @MayssaAttar A second month subscription fee was charged without my authorization, even though my subscription was already cancelled and I didn't request any reactivation. I contacted support via email with no response. I need a refund and a clear explanation for this unauthorized charge.

Curious about how AI is being used to accelerate drug discovery at top companies like Genentech, Bausch + Lomb, and Eli Lilly? Join us for an exciting virtual panel where Ben Haley, @MayssaAttar, and DeAnna Zacherl share their experiences on leaning into AI at their orgs + get tips on using AI to nail presentations.

@1mkaz3 Hi @1mkaz3! We appreciate your feedback and would love to hear more. Could you please contact us at support@biorender.com so we can look into this and relay your input to the appropriate team?

Biorender won't even load your illustrations if you're not a premium user 😔

@garybassmd @estesonline Thanks for sharing, Dr. Bass! We’re honored BioRender could help visualize such impactful research on SBO complications. Looking forward to seeing the upcoming publications!

SnapSBO continues to deliver impactful insights into complications related to SBO and its treatments; a triumph for collaborative research. Watch out for several new publications in the coming weeks! @BioRender @estesonline #BiorenderforGrants And new collaborations with #CESOR

Hi @PriyankaMMehta! We're so sorry to hear that you're experiencing lag and loading issues with the app. That’s definitely not the experience we want for our users, and we’d love to help troubleshoot. Could you please reach out to our support team at support@biorender.com so we can look into this and get things running smoothly again?

Dearest @BioRender, What’s going on with the interface? It used to be a dream to work on, but now it takes forever to load or doesn’t load at all. It’s becoming a nightmare to use. We don’t have time for this! Please bring back the OG BioRender we loved!

@MaizeZynskiHI @julianayassite1 @AbioticStress @IowaStateU @SEBiology @JXBot @PlantRedox @sci_plant @PlantHormones25 @plantstress2050 @PlantPhys @PlantEditors @arq_plantphys @PlantPhysiolUPV @maizeres @lgm_esalq @MAIZE_TAMU @CoopMaize @MaizeGDB @OGSFCMB @2xFoodProdn @PathwayFood @COTCfood @pureCropBiotech Hi @MaizeZynskiHITJust Thank you for your attention to detail and feedback! Just sent you a DM to discuss this further @MaizeZynskiHI ☺️

@julianayassite1 @AbioticStress @IowaStateU @SEBiology @JXBot @PlantRedox @sci_plant @PlantHormones25 @plantstress2050 @PlantPhys @PlantEditors @arq_plantphys @PlantPhysiolUPV @maizeres @lgm_esalq @MAIZE_TAMU @CoopMaize @MaizeGDB @OGSFCMB @2xFoodProdn @PathwayFood @COTCfood @pureCropBiotech @BioRender I am seeing it more and more which is disappointing since now a biologically incorrect image is proliferating through plant science social media. AI will deem it “normal” and it will continue to metastasize.

Hi @subpht ! We're sorry to hear that you had trouble saving the progress on your illustration. We'd be happy to investigate this. Can you please email us at support@biorender.com with additional details about the illustration so we can take a look? We look forward to hearing from you!

vo me mata tava quase finalizando a imagem no biorender ai cliquei pra voltar pro canva normal e sumiu tudo

@Trovolopagus Should we launch a new product line?

smoking weed and unleashing my creative prowess on making figures in BioRender

Visualize your protocols with these editable icons! Adjust liquid levels, beakers, machinery and other tools. Try it yourself! app.biorender.com/biorender-temp…

@peterhfr Hi @peterhfr ! Please send us an email at support@biorender.com and we'd be happy to help 😌

Honored to celebrate @NobelPrize winners Drs. Victor Ambros (@UMassChan) @DrGaryRuvkun (@harvardmed)! We partnered with the Ambros Lab (@yE_oSCAR_dUAN & Dr Charles Nelson) to create an infographic on their discovery of miRNAs. Read about the full story here 👇 biorender.com/blog/celebrati…

Thrilled to partner with @NobelPrize winner Dr. David Baker (@ichaydon @UWproteindesign) on an infographic showcasing computational protein design! Read more about the science on our blog & explore our editable infographic created entirely with BioRender 👇 biorender.com/blog/celebrati…

@danazumi_ammar Hi @danazumi_ammar, thank you for reaching out and sorry for the delay! Our team has been in touch via email, though please let us know if we can assist with any other questions.

Perhaps you will reply me here @BioRender. Why would you cancel our subscription abruptly when it is supposed to last until May next year? My University and I sent you high priority emails but it has been 2 days and nobody is responding. Why are you so unprofessional?