Bolstra

Renewals are the key to success in recurring revenue businesses. Learn more about securing customer renewals to improve customer retention and grow your business. bit.ly/2zjh2kU

Personalizing your communications will help you attract leads. However, personalization isn't enough to close the deal. Forming a personal relationship is necessary to acquire and retain customers. Learn more. bit.ly/2P2d8Hz

The Agile Scrumban system combines the Agile methodology, Scrum framework, and Kanban system into a work management system that is ideal for the collaborative work of Customer Success. Learn more about the Agile Scrumban system. bit.ly/2OTuwhI

Loyal customers are the lifeblood of your business. Don't believe us? Check the math. #customersuccess #business #marketing bit.ly/2GEA4WM

Customer Success is already well established in the SaaS space. However, other XaaS providers can benefit from implementing a Customer Success structure. Learn more about the increased retention Managed Service Providers are seeing with dedicated CS teams. bit.ly/2Z9rA1j

Learn how Customer Success Management is aiding B2B organizations in customer retention and growth. Get caught up to speed with the current trends in Customer Success, and join our webinar on July 24th, 1:00pm Eastern Time. bit.ly/32gfNjr

Don't just make a call to "check-in" with your customer. Each call is a valuable touch point, have an agenda and come prepared to increase your customer retention. bit.ly/2LYsWYO

Customer Success is not exclusive to SaaS. Learn more about how Managed Service Providers are employing Customer Success tactics to improve their retention rates. bit.ly/2JI9pJk

Curious how your counterparts across the B2B landscape are running their Customer Success teams? Join Deva Rangarajan, PhD, Director of the Center for Professional Selling at Ball State for a webinar on July 24, 1:00 pm to find recent trends and insights. bit.ly/32gfNjr

Accurate forecasting is vital in a recurring revenue business because it informs budgeting, staffing, strategy, and even roadmapping. In our latest post, we put it into context while offering up guidelines for this important skill. bit.ly/320P6zt

Tracking important metrics is a vital part of creating a health score. Learn more about which metrics are worth aggregating in your health score and how to respond to changes in aggregated health scores. bit.ly/2N7Buz1

Which metrics matter most in retaining and growing healthy customers? Join us for a webinar on the subject on June 26 at 1:30 Eastern time with guest speaker Irit Eizips, Top 100 Customer Success Strategist and CEO of CSM Practice. Register now! bit.ly/2Ij93IH

Successfully handling the objections that are raised by your customers is the key to maintaining a healthy relationship. Learn more about identifying objections and using them to create growth opportunities. bit.ly/2Qw1GRE

Building a mutually beneficial relationship with your customers is the key to creating a self funded Customer Success team. Learn more about creating a self funded Customer Success team with our latest eBook. bit.ly/2Qkg9jD

Check out our latest video on the story of Bolstra to learn more about how our company got started. And be sure to venture down the page to learn more about the culture the propels us forward. buff.ly/2WYTagr

Bringing back an at-risk customer requires a significant amount of effort. Learn more about identifying your at-risk customers, and determining which are worth the resources to bring back. buff.ly/2VBGlr6

Customer Success hinges on a mutually beneficial relationship with your customer, if the customer perceives imbalance, then conflict will arise. Join us for our webinar at 1:30 EST on May 30th to learn more about handling conflict with your customers. buff.ly/2LILvBY

A Customer Success platform can help increase the efficiency of your CS team which will in turn grow your customer retention and ARR. Learn more about how to start investing in your Customer Success team. buff.ly/2Lx7YBS

We’re all set up at #TSW19 in San Diego and looking forward to sharing our platform and #CustomerSuccess with those attending the conference. If you’re at the show this week, pay us a visit at booth number 5.

While Account Management seems to have been replaced by Customer Success Management, there is still space for Account Management to evolve. Check out our latest infographic to learn more about how Customer Success and Account Management can work together. buff.ly/2UXt8bR