Bolt

@KarenThomat Please share the email address and phone number of the account that booked the ride so that we can follow up on this matter.

And the rider has refused to pick any of our calls. He has been ignoring us. The lady has reported to bolt. Yet no action has been taken. If i didn't know better l'd think they'd vendor was a scammer. You people should see 0oo Please tag @boltapp to take action

Lawlessness just full everywhere for this country. Its me and @boltapp again Why are you not holding your riders accountable? I bought something last week Wednesday and the vendor used @boltapp dispatch to send that item. A trip of 4500 the rider called and told me it was 6k.

@KarenThomat Hi Karen, thank you for reaching out. We’re really sorry to hear that you’re still unable to reach the rider and understand how frustrating and worrying this situation must feel. Be assured that once a report is submitted, investigations are carried out and the case is resolved.

@_theAuxerre Hi, we’re concerned to hear that you’ve misplaced an item and understand how stressful this must be. Please send us a DM with the phone number and email linked to your Bolt account so we can help you contact the driver and work on recovering your item.

@boltapp Hello Please I misplaced an item in one of your rides yesterday. I've been looking for a way to contact the driver on the but couldn't find one. Please I need a way out of this as soon as possible.

@boltapp can't go to work because of category....i cant get requests

@Abubakar_5055 Hello Abubakar, thank you for reaching out to us. We understand your concern about your account being suspended frequently, and we would like to investigate this further. Please share the email address and phone number associated with your account via direct message (DM).

@boltapp hi. You guys are so annoying. I wonder what is wrong with you guys for God sake. You block your riders every week without any genuine reasons. I was blocked last upper week, last week I was able to work. This week again while trying to go online you block me again.

@half_human_7 Hello Cruz, thank you for reaching out to us. We understand your concern about your account being suspended frequently, and we would like to investigate this further. Please share the email address and phone number associated with your account via direct message (DM).

@AribisalaSeyi Pls @boltapp is this a glitch, cus i keep getting suspended every 2days for cancellation which i never did. I just check a group now and I wasn't the only one suspended pls @boltapp resolve this as soon as possible, you can't just wake and decide to suspend users.

🚗💨 Good morning my people Na road we dey enter again today… but this fuel price no be small fear 😅⛽ Every trip now na calculation 😩 Before you move, you don already dey think: “Hope this ride go cover fuel?” 🤔 But we no go stop 💪 Hustle must continue, bills no dey hear story 💯 Today, as we hit the road: ✅ No empty trips ✅ Better passengers ✅ More profit than expenses God go guide every driver out there 🙏 No accident, no loss — only safe trips and good money 🙌 Who else dey road today? 🚗🔥 Make we check in 👇

@ALPHATUNZ Could you please provide more details about what happened, such as the time of the incident or any other information that could help us investigate further? We are here to support and ensure the safety of everyone in the Bolt community.

@LagosPoliceNG @objectvmedia @AbimbolaShotayo @boltapp @AUATONofficial

A bolt driver was assaulted yesterday at banana island. @LagosPoliceNG @objectvmedia @AbimbolaShotayo @boltapp @bolt_nigeria

@ALPHATUNZ Hello, we are deeply concerned to hear about the assault on a Bolt driver at Banana Island. We do not tolerate any form of violence or inappropriate behavior on our platform, and we take such incidents very seriously.

@modubole Hello Yusuf, we’re concerned to hear that your account was suspended after you noticed a suspicious parcel. We want to follow up on this matter promptly. Please send us a DM with the phone number and email address associated with your account so we can assist you further.

@boltapp @Alhathmii Just imagine been suspended because you noticed a suspicious parcel then getting suspended instead to ask the right question as to why the cancellation was made

What’s cooking? Us! Too much dark asphalt, too few trees, and heat from traffic are turning our cities into ovens, raising temperatures by up to 8°C. Learn about the urban heat island effect and how to cool things down in our blog: bolt.eu/en/blog/urban-…

@NzambuPatrick Please send us a direct message (DM) with the phone number and email address associated with the Bolt account that requested the ride for further assistance.

@abuyamasta Some are greedy and unreasonable. An hour later, why would this guy text and block despite paying him above the amount on both ends with 5 stars? Mind you, we rarely spoke through the whole trip and it was my initiative to pay the amount. @boltapp

Hapa wacha nikujibu, just pay what's displaying kwa pande yako. Kuna drivers wengine ni greedy

@NzambuPatrick Hello Patrick, we completely understand how upsetting that experience must have been with the driver, and we would like to follow up.

@Rachel22514775 Hello Shiba, we understand your frustration and acknowledge the concern you’ve raised about waiting for three weeks. We have responded to you via DM. Please check.

@boltapp It's been 3 weeks now bolt, doesn't wanna pay Our money. When We communicate with bolt they giving Us some answers. Bolt is owing Us R26K.for the past 3 weeks You are working on it same answer. Why can't You pay half this week & half nextweek then." Your slots is full"

@NgobeniAbsa Hi Absa, we understand how frustrating it must be to have not received your payout for three weeks, and we’re here to help. Kindly check your DM, we’ve sent you an update with more information.

@boltapp I didn't receive my payout for 3 weeks and I don't why it's refunded cause I've done my trips according to the requests

@Anguseironeia @ohmalua Bonjour Angus ,nous comprenons votre mécontentement face au comportement du chauffeur.Cette attitude n’est pas toléré. Nos partenaires doivent rester professionnels.Nous attendons les informations précédemment demandés à Madame Luna pour enquêter et prendre des mesures.

@boltapp, vous couvrez des agresseurs sexuels ?

@The_X_Officer @ohmalua Bonsoir Angus, nous comprenons votre mécontentement face au comportement du chauffeur. Cette attitude n’est pas toléré .Nos partenaires doivent rester professionnels.Nous attendons les informations précédemment demandés à Madame pour enquêter et prendre des mesures. Belle soirée.

@ohmalua @boltapp J'imagine la tête de véritable agressées sexuelles devant cette qualification pour une main sur la cuisse. Le malaise.

@anniebioticz Hello, we understand your frustrations regarding this issue. The driver’s behavior does not align with Bolt’s standards, and failing to pick you up after accepting your request is entirely unacceptable. We request you to contact us via in-app if you experience a similar issue.

How is this fair? @boltapp the driver says he’s here. It’s no where near my pick up dot. He says I’m in the parking lot. I’m like yeah not where it told me to stand. He’s racking up minutes of “driver here” fees and leaves the airport!!! I’m not even in the car!This ain’t right.

@TyroneDu43073 Hello Tyrone, we understand how stressful it is to lose a phone and the impact it can have on your friend's operations. Kindly instruct your friend to follow and fill out this form for our support team to investigate it further: tinyurl.com/zprkh8ds.

@boltapp can I get hold of bolt South Africa here. A friend of mine left his phone in a trip last night. The battery of the phone died and he has no way of accessing his bolt account as he cannot remember his password

@eaudegur @ohmalua Bonjour, Nous sommes navrés d’apprendre que vous n’avez pas reçu de retour suite à votre signalement concernant le partenaire chauffeur ne disposant pas de carte. Afin de pouvoir examiner cela plus en détail, nous vous invitons à nous contacter en message privé.

@ohmalua @boltapp Normal ce sont des robot qui prennent vos plainte j'ai été chauffeur vtc pendant des années...j'ai vite arrêté les plateformes.j'ai dénoncer un chauffeur #boltapp avec une fausse carte, parle meme pas français,j'ai jamais eu de retour. Boycotté les plateformes tous les même

@ohmalua @Reloucifer_ @reborninspring_ Bonjour Luna, Nous sommes navrés d’apprendre ce que vous avez vécu. Ce type de situation est extrêmement grave, et nous tenons à vous exprimer tout notre soutien. Afin de pouvoir mener une enquête approfondie, nous vous invitons à nous contacter en message privé.

@Reloucifer_ @reborninspring_ @boltapp Merci beaucoup 🫶🫶🫶

@BuliloS Hi, thanks for your interest. We can't share detailed financial breakdowns, but Bolt Kenya focuses on affordable, reliable rides & deliveries while supporting drivers & couriers with fair earnings. Our commission-based model reinvests in discounts, bonuses & safety for everyone.

@boltapp, Recently, you did a breakdown on how your drivers and boda earns monthly, Kindly, would you please do another breakdown on how @boltapp kenya make/ generate profits monthly📈. I also want to know the other side of your company.

@Chukwinks Hello Mbafeno, thanks for sharing your concern. Discounts and bonuses shown in the Bolt app are valid, and you are only required to pay the amount displayed in the app. If you ever get charged more than the app shows, kindly report it via the app so our team can investigate.

@boltapp stop giving us discount/bonus if you can’t guarantee its usage. We always pay double regardless.