Bolt

26.2K posts

Bolt

@boltapp

Why drive when you can ride? #RidingIsTheNewDriving Tag us in your adventures: @boltapp

Europe, Africa & Mexico Katılım Mart 2013

184 Takip Edilen59.1K Takipçiler

Bolt@boltapp·1h

@AkinladeGbemi Thank you for writing back. We understand how unsettling it is to wait. We can see that this case is open via our in-app support, and our team is working on it. Kindly be patient and follow this up via in-app to avoid going back and forth. We appreciate your understanding.

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Oluwagbemisola Akinlade@AkinladeGbemi·1h

@boltapp Bolt, the response time to my complaint is being treated with levity. This is not a good reputation for Bolt. Since Wednesday, I have been sending reports up until now. Nothing tangible has been said. Kindly treat as urgent the package is very important to me.

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Oluwagbemisola Akinlade@AkinladeGbemi·21h

@boltapp deliver my package that your dispatch rider picked up since Wednesday 13th May 2026. This rider picked my package at jabi Park Abuja after booking the ride. Here: Kehinde with the phone number 08093151195 and alternative number he reached me with is 07076973295.

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Bolt@boltapp·5h

@gallagheeeer Hello S, we understand your concern regarding your lost camera. Please contact us via direct message with your details so we can assist you further with this issue.

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S@gallagheeeer·5h

@boltapp Hello, I forgot my DJI Osmo Pocket camera in a Bolt car today in Bangkok. The driver cancelled the ride and drove away with my camera still inside the car, so I can no longer see his name or the trip details in the app.

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Bolt@boltapp·7h

@AkinladeGbemi Thank you for getting back to us. We have confirmed that the issue has been escalated to the relevant team for support. Please be patient and accept our apologies for the inconvenience as the team works to assist you. Keep an eye on your in-app messages for updates.

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Oluwagbemisola Akinlade@AkinladeGbemi·10h

@boltapp @boltapp this is taking too much time. It is over 48hrs and no positive response

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Bolt@boltapp·10h

@sunday_ble64552 Hi, thank you for bringing this to our attention. We understand your frustration and how upsetting this experience must have been for you. Please send us a private message with the phone number and email address linked to your Bolt account for further assistance.

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Sweetchaosbliss@sunday_ble64552·12h

gets to confirm that a rider picked/delivery was completed before the rider can end the ride. Please @boltapp see to this

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Sweetchaosbliss@sunday_ble64552·12h

If you use bolt @boltapp for deliveries, you already know the app needs serious upgrading Tell me why a rider picked up my package 5 minutes into the trip, he cancelled without my consent😤. You have to put a feature where a customer

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Bolt@boltapp·11h

@AkinladeGbemi We appreciate your response. We can confirm that you contacted our support team via the app, and they are actively reviewing your case. Please bear with us as the team works to resolve this and provide you with feedback.

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Oluwagbemisola Akinlade@AkinladeGbemi·14h

@boltapp +2348036257065, gbemisolaakinlade3@gmail.com

Eesti

Bolt@boltapp·18h

@michael_moya23 We have responded to you. Please check your messages and provide the requested information.

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Michael Moya@michael_moya23·20h

@boltapp Check DM

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Michael Moya@michael_moya23·1d

@boltapp How do I contact you for any comments/complaints?

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Bolt@boltapp·21h

@nathimabs Hello Nkosinathi, thank you for reaching out. Please note that you are expected to pay for the tollgate once you are aware that you will pass there.

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Nkosinathi Mabunda@nathimabs·1d

@boltapp???

BATHONG.Wena@Pedi_hun

Guys is it true that I have to pay for tollgate when iam using bolt????😳

QAM

Bolt@boltapp·23h

@AmukelaniSambo Hello Amukelani, thank you for reaching out to us. We’ve responded to your direct message, please check for further assistance.

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Amukelani@AmukelaniSambo·1d

@boltapp can I get assistance, the chat option is just taking me into cycles

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Bolt@boltapp·1d

@IdamGodswill001 We would like to look into this for you. Please share the phone number and email address linked to your account via direct message so we can locate your order and assist you further.

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IG_Chuks🇳🇬@IdamGodswill001·1d

@LASHYBILLS @boltapp please can you provide your partner that made away with my package (4 phones) if you are not reliable as a company please shutdown. I want my items back. I sent a packag to customer since Wednesday morning using bolt and until the customer have not received it @PoliceNG

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LASHY BILLS@LASHYBILLS·1d

What is your type ?🫣

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Bolt@boltapp·1d

@IdamGodswill001 Hello, we understand how concerning and frustrating it must be to send a package and not have it delivered, especially when it contains important items like phones.

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Bolt@boltapp·1d

@nkosho45 Hello Nkoskho, we have received your concern regarding the affiliation letter, and we are here to help. Please be informed that we have responded to you via direct message, kindly check your inbox for the update.

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Nkoskho@nkosho45·1d

@boltapp @Dotransport bolt is written ther that "Bolt is now a registered ehailing platform in SA" and yet when we go request for Affiliation Letters via support, we get told bolt is not registered yet. You guys are playing games. @ZungulaVuyo @EFFSouthAfrica

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Bolt@boltapp·1d

@kalinsofficial Hello, we are concerned to hear about your experience, and we understand how frustrating this must be for you. We will look into this matter. Please check your DM, we have responded to your message.

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Ese Collins Ochuko@kalinsofficial·1d

@boltapp your bolt rider has not delivered by package and he is not taking calls for days now, when we call he will busy the call to a point his phone became switched off. What is your support system going to do for me to recover my 4 iPhones that is now missing because of Bolt?

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Bolt@boltapp·1d

@KwenKerry Hello, thank you for bringing this to our attention. We understand how frustrating this experience can be. We’ve responded to your direct message. Please refer to your DM and reply to our inquiry so we can assist you further.

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KayK@KwenKerry·1d

@boltapp If you're a resident in Port Harcourt using @boltapp, avoid this CRIMINAL, NAME: VICTOR ELEZHI-OWULO EZE CAR: TOYOTA CAMRY PLATE NO: KNM 292 HW PHONE NO: 08056189181 He stole 30,000 Naira from me, and @boltapp and @OPay_NG still gave him a free pass.

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Bolt@boltapp·1d

@LeeBenjamin007 We encourage riders to always report such cases directly through the in‑app support so we can act swiftly and ensure the safety of everyone on the platform. Your vigilance helps us maintain a safe and respectful environment for all users.

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Miss Absolutely, thank me later@LeeBenjamin007·1d

@boltapp, you better deal with this monster..

Black-Jesus💧🇿🇦@KingMntungwa

National Importance 📍💔🇿🇦 Please watch the entire video the conversation just gets worse. Driver's info and picture is at the end. I am trying to spread awareness about situations we are put in. I requested a ride from Johannesburg to Pretoria. This was the longest ride of my life. At some point I tried changing the s3xual topic to how dangerous it is for uber/bolt drivers because taxi drivers fight with them and he told me he had protection because he kept his f!rearm in the car. At that point I knew i just had to play along and pretend to be nice so l dont get hurt as he was far bigger and older than me. Please do not wonder why I am giggling or laughing at what he is saying even though I am uncomfortable, for my safety I played nice. I just wanted to get home safely. He even suggested that he was willing to pull the car over on the highway if I was willing to do something with him.

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Bolt@boltapp·1d

@LeeBenjamin007 Hi, we appreciate you taking the time to report such a serious safety concern. Our team is already aware of the incident and has taken the necessary measures against the driver involved. Inappropriate behavior is strictly against Bolt’s standards and will never be tolerated.

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Bolt@boltapp·1d

@Akinpe Thank you for acknowledging. Kindly continue with conversation via direct messages for it to be addressed further.

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Sam Akinpe@Akinpe·1d

@boltapp I have seen your response. I hope it is sorted out quickly enough.

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Jmore Snr@JmoreSnr·4d

@boltapp is the most useless app. It is worse especially in 254 You book a ride and they will give you someone who is finishing a trip. These drivers tell you to cancel and then they hike prices. And the cycle starts again. I've wasted over an hour waiting for air over 10 times.

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539

Bolt@boltapp·1d

@Akinpe Hi Sam, we understand how frustrating the charge on your account has been for you. We can see that our team has already advised you regarding this via DM. Kindly have a look for reference. Thanks for understanding.

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Sam Akinpe@Akinpe·1d

@boltapp @JmoreSnr I reported that trip was canceled due to price dispute and you have not reversed the deduction you did, knowing fully well that I used your app for to complete the trip with another car. You should do better.

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Bolt@boltapp·1d

@OdetoyinboAbis1 Hi Azeez, we understand how frustrating it must be to complete a trip and then face a rider refusing to pay. To help with a proper follow‑up, please DM us the email address and phone number linked to your Bolt account.

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Azeez@OdetoyinboAbis1·1d

@officialEFCC As an e-hailing driver, I wish to make enquiry if it is possible for me to report a rider that i transported through the @boltapp and refused to pay my money of just N15,400 only?

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Keşfet

@AkinladeGbemi @gallagheeeer @sunday_ble64552 @michael_moya23 @nathimabs @AmukelaniSambo @IdamGodswill001 @elonmusk