Bolt

@ShipwreckCity Hello, thank you for reaching out. We understand how frustrating it is to be wrongly charged a cancellation fee after waiting for a driver who never arrived. Please share the email address and phone number linked to your Bolt account via DM so that we can follow up on this.

Have @boltapp removed the ability to dispute charges? I’ve been charged a cancellation fee because “the driver spent 4 minutes driving towards me.” Except he didn’t. He accepted the ride and then sat in the exact same place for 5 minutes. So basically, bolt just robbed me

POV: Your girlfriend caught the bouquet.

@AdeniranAjanaku Hello, thank you for reaching out to us. We're sorry to hear that you've been experiencing delays in receiving your payout. We understand how frustrating this must be. Could you please share the email address and phone number linked to your Bolt profile via DM?

@boltapp @PonyAI_tech @Stellantis It is painful to have experienced difficulties in receiving my payout since two weeks now and your technical team kept promising it will be resolved without a time, haven't completed a card trips I am expected to be paid at the right time, I need to refill my gas but I couldn't

What if your next Bolt ride had no driver? 👀 We've teamed up with @PonyAI_tech & @Stellantis to launch an autonomous vehicle pilot in Luxembourg — safer roads, smarter cities, and a glimpse of tomorrow's mobility. bolt.eu/en/blog/av-pil… #SelfDriving #FutureOfMobility #Bolt

@XSmashiit Hello Khumalo, we appreciate your feedback. Please note that our pricing team regularly reviews price rates to ensure we remain competitive while enabling drivers to earn profits. We have forwarded your feedback to the relevant team for further consideration.

How is this acceptable R98.43 for a 43 km, 38-minute trip to King Shaka Airport? Drivers still pay for fuel, vehicle maintenance, servicing, insurance, data. South African drivers deserve fair pay, not exploitation. Do better. #BoltSA #FairPayForDrivers @boltapp

@Molvin21 Hello Molvin, we appreciate your feedback. Please note that our pricing team regularly reviews price rates to ensure we remain competitive while enabling drivers to earn profits. We have forwarded your feedback to the relevant team for consideration.

Can bolt justify these prices honestly how much does the driver make? Petrol is R26+ but trips start at R18 Maintenance is not cheap,yet it is expected to have a clean car,roadworthy car,and still smile and be polite while im drowning literally!! @boltapp

@CarRedolence Habari, tunasikitiaka kusikia masaibu uliyokumbana nayo. Tunaelewa jinsi inavyokera kukumbana na hali hio na Bolt haikubaliani na tabia aina hii. Tunakuomba uwasiliane nasi kupitia app yetu ya Bolt Bolt iwapo utakumbana tena na hali hio ili tuweze kuishughulikia zaidi.

@John63681549 @boltapp Uyu unangoja anafika alafu you cancel.

Today i want to address @boltapp as you recruit riders/drivers kindly give them an exam on communication skills to sieve out this nonsense💔🎯.

@Ahmd87435 مرحبًا، شكرًا لتواصلك معنا. يرجى مشاركة مشكلتك عبر الرسائل الخاصة حتى نتمكن من معالجتها.

@boltapp @PonyAI_tech @Stellantis توصل معي0563003816

@anky789 Hello, thank you for reaching out. Kindly follow your Bolt app messages to see the response that has been shared.

@boltapp Any update??

@boltapp i have been robbed by one of your drivers in Amsterdam. The driver changed a 11 km ride to a 68 km ride, kept on riding even after I deboarded for almost 40 more minutes and costed me additional 55 Euros. Pathetic experience, poor drivers and thieves.

@Grush_Vashnadze Please share more information about what happened during the trip and what made you feel unsafe. Additionally share with us the email address and phone number associated with your account through direct message, so we can locate the trip and investigate the matter further.

@boltapp why are you sending suicidal riders on the road, do you really check on their mental health or you are just pressuring them to meet your target or you will close their account @boltapp I add to cancel my trip mid-journey, I can't risk my life

@Grush_Vashnadze Hello Simon, thank you for reaching out to us. We're very sorry to hear about your experience, and we understand your concern. The safety of our users is our highest priority, and we take reports like this very seriously.

@jayradia96 We understand your concern. We've noted your feedback regarding the explanation you received. Please reply directly to the existing conversation in the app and let our team know that you need further clarification about the £18 cancellation fee.

@boltapp No, they’ve given some vague answer. Need a proper explanation how I can be charged 18 pounds for a cancellation fee which I didn’t even cancel. Thanks

@boltapp please explain how me being 30 seconds over the 4 minute wait period (which I was paying for) can cost me an 18 pound cancellation fee when the total cost of the trip was 38!? And it wasn’t even me that cancelled it was the driver. Please refund me. jjradia@hotmail.com

@Abubakr_A_Salam @cenbank @WorldBankAfrica @officialEFCC @icpcnigeria @wemabank Hello, Nuur. We're concerned to hear about this and want to follow up. We reached you via direct message. Please check for further assistance.

@cenbank @WorldBankAfrica @officialEFCC @icpcnigeria please come to my aid with wema bank @wemabank they've refused to reflect my payment since 18 July 2026 on Bolt app. @boltapp @wemabank please rectify my payment

@MtMasilela @kayafcr @Julius_S_Malema @Dotransport Hello, we are sorry to hear that your account has been suspended. Please share with us your Case ID via DM, which is a 9-digit code found at the very top of your in-app message or the email address you used to reach out to us, so that we can follow up and assist.

@boltapp @kayafcr @Julius_S_Malema @Dotransport im very much disappointed by @boltapp im a driver bolt is forcing us to take unsafe trips 😢 they are forcing us to indigenous our lives if not they block you im blocked for not taking unsafe trips

@shoankit Hello Ankit, thank you for writing back. Please check with your bank as the funds have already been released from our end. If you still need assistance, please contact us directly through the Bolt app or email us at riyadh@bolt.eu so we can investigate this and assist you.

@boltapp Still refund has not been processed. It's been 2 months. @boltapp

@boltapp After multiple complaints also, my money is not refunded for just requesting rides. Bolt is doing a fraud with consumers of charging just on requesting a ride irrespective of actual ride happening or not. Amounts were deducted on 13th and 14th may both and refunded yet.

@Ponkie19099252 This will help us handle requests for any available evidence in line with applicable laws and our privacy obligations. Please share the email address that you used to contact us so we can assist with the follow-up. We appreciate your patience and hope your sister is safe.

@boltapp my sister was assaulted in your car on 17/7/2026 I have sent emails requesting for the footage from the car and no assistance yet . Can you kindly act on this matter urgently

@Ponkie19099252 If you've already contacted us by email, our Safety Team will review the case and respond as soon as possible. We also advise you to report the incident to the police and include the case reference in your correspondence.

@Ponkie19099252 Hi, we're deeply concerned to hear about what happened to your sister. We understand how serious and distressing this situation is. Please be assured that reports involving passenger safety are treated with the highest priority.

@KhaleedsAunt hi there, we are glad to hear that you got your bag. We hope that your next experience will be smooth. In the future, if you have any inquiries or concerns, please reach out via the in-app support for prompt assistance. Thank you for choosing Bolt!

@boltapp Got my bags back, missed my outing that made me order the ride , but at least I got my bags,thanks

Please what do you do when @boltapp rider doesn’t deliver your package and ends the trip abeg? Because I decided to use the app for a 10mins distance to save time and now I’m regretting my life choices

@SiD_Mofokeng Hello Teboho, thank you for reaching out to us. We have received your concern regarding your lost item and have contacted Support. Based on the screenshot you shared, please tap "Send Message". This will allow you to contact our Support team, who will assist accordingly.

@boltapp I'm trying to use your support feature but it won't pick up anything I type. I need to report a lost item, so how do I do this