Bolt

@nmoyo684 Hi Thembelihle, we understand how upsetting it feels to wait this long, and we truly empathize with your frustration. We can see that you’re already in contact with our support team via the Bolt app, so please continue to patiently follow up there for updates.

@boltapp This has gone on for too long guys over R64 😭

@boltapp I took a ride and the driver got a puncture and was promised a refund was told 15-30 days and it’s way past that still no refund. Please can you pay back the money

@EkkowIv Hello, we understand how upsetting this must be for you, and we want to follow up on this matter. Please check your DM; we have sent a message for further assistance.

@boltapp You guys are of no help,we try to book appointments there are no available dates and we go to the Randburg drivers hub you turn us away.I have been sending emails since last week with no help about my app refusing me to log in but still nothing.

@boltapp can't go to work because of category....i cant get requests

@Ms_Moratuwa To help us investigate, please share more details of the incident with us via direct message, along with your phone number and email address linked to your Bolt account.

@boltapp I have already reached out to your support team. I wouldn't come to social media before I first give you a chance to fix this. But nooooo, yall don't care, right.

@boltapp you guys will never defeat rumors. You work with scammers and you enable the behavior because your drivers know there's no consequences for their bad behavior. You are a bad company...sies

@Ms_Moratuwa Hello, we understand your frustration, and we’re truly sorry to hear about your experience. That’s definitely not the level of support we aim to provide, and we appreciate you giving us a chance to address this.

@Ms_Moratuwa Hello Dima, we understand how upsetting and frustrating this must feel. Your concerns are important to us, and we take feedback like this very seriously.

@Real_Ktwo Hello, thank you for reaching out. We understand your concern and have responded to you via DM. Please follow up directly there and provide the necessary information so we can assist you further.

@boltapp Hello I did application of my cab in Kenya but you've not approved it, what could be the problem?

@HOtieno19056 Hello Hesbon, we understand your concern regarding your application and would like to review it further. Could you please share the email address and phone number linked to your account via DM? Our team will follow up on this right away. Thank you.

@boltapp suspended my account without any justification simply because I verify my photo without wearing top, out of anger i deleted account completely remember that was 2years ago...of late I have been trying to create new account and they keep on declining my application kindly

@Phumudzo__ Hello Khomotšo, thank you for bringing this to our attention. We understand how unsettling it is to be on a trip with a driver who is on call the entire trip. Please share with us via DM the phone number and email address linked to your account so that we can investigate further.

My @boltapp driver was on a video call with his girlfriend for half of the trip. Then called his friend later on to talk about women. Is it always like this, guys? 😒

@TomaszAnunnaki Hello, we’re sorry to hear you’ve been trying to register in Poland for over a week without success, and that the process has felt unprofessional and frustrating. We want to help. Please send us a DM with the phone number linked to your Bolt account so we can assist you further.

@boltapp Im trying to register my myself, my company and my car to Bolt in Poland for over a week. It is not working well. People working there behave like kids. It is far from professional. No telephone contact. Ot is all wasting time to cooperate with Bolt Poland

@kipsangii Hello, we’re really sorry for your experience. This is not acceptable on our platform, and we understand how frustrating it must have been. Please send us a DM with the phone number and email address linked to your Bolt account so we can investigate and assist you further.

@boltapp Then this driver had the nerve of telling me, download Wasili app because it has better rates!

I just had the worst experience with bolt in Eld

@Lerickal_8th Hello, we understand your concern about not receiving your refund. Please contact us via DM with more details( phone number and email address) so we can assist you further.

@boltapp I am still waiting for my refund to reflect back into my account and its been 14 days

What am I supposed to do when driver accepts to transport me but doesnt move his car for a whole 20min? @boltapp

@RonaldMaleka Hello, we understand your frustration regarding the document verification time. We've responded to you via DM—please check your messages.

@boltapp I just need to know if u don’t want to verify my documents or someone is not doing their work

@nmoyo684 Hi, we understand your concern and the frustration caused by this situation. Your issue has already been escalated for further review by our team. We kindly ask you to be patient and keep an eye on your in‑app messages, where updates will be shared as soon as they are available.

@boltapp THE VERY SAME DESTINATION AND YOUR DRIVER WITH THE PUNCTURE DIDNT WANT TO CANCEL RIDE CAN I PLEAEE HAVE MY R64. YOJ GAVE ME A FAKE CREDIT NOTE!!!

@MissJollofina Hello, we are sorry to hear that our dispatch rider cancelled the trip after picking up the parcel. We understand how concerning it is when a rider cancels after pickup. To resolve the issue, kindly DM us your phone number and email address linked to your account.

Your dispatch rider picked up delivery boxes from my store then cancelled the ride @boltapp

@SamNyangu Hello Sam, we understand your concern. Our team has already tried reaching out to the investigating officer, but unfortunately they were unreachable. Kindly advise them to contact us again via our official email kenya@bolt.eu so we can provide further assistance.

@Kenyans @boltapp is a shady company. Last month, I gave them a package, which they never delivered—asked me to report the matter to a police station and share the IO's contact and OB number, which I did. It has been over 5 weeks now, and they've been taking me in circles. Avoid @Boltapp

Our single top-earning Bolt driver earns Ksh400,000 per month - Bolt East Africa General Manager, Dimmy Kanyankole

@Siphe57715879 Hello, thank you for reaching out. We understand how distressful it can be when your issue is not addressed accordingly. Kindly contact us via direct messages and provide more information about your issue for us to address it.

@boltapp your employees Zainab and Erere were not helpful, are we talking to robots?

@Meeheart5 We hear you, Abisola. This definitely is not the kind of experience we wish for you. Kindly continue engaging with us via Instagram for further assistance on this.

The support team are not doing anything reach out to them they are not replying my text too

@Meeheart5 hi, thank you for reaching out. We're concerned to hear that your issue hasn't been resolved yet. Please note that we have reached out to you via DM. Please check your DMs for reference.

@boltapp what happened now should I provide the person plate number and name look into this matter since on Monday you guys are not doing anything I need my package this person is one your rider look into ooo

@MianawaMbuki We recommend checking the trip receipt in your email for a detailed breakdown of the charges. Here is an article that provides more information about this: bit.ly/4rywocY. If you still need help, kindly contact our support team through the app so we can review your case.

@boltapp, why is it the boda I picked have different charges from what I see on the app. At picking the price was kes280, upon arrival the price was kes 330 why??