Boots

@dunn_james67759 Hi James, You can find opening times for your chosen Boots store using the relevant store locator link below. *UK store locator:* spkl.io/6019AhhL3 *ROI store locator:* spkl.io/6010AhhLO Thanks, Ryan.

@BootsUK boots Treorchy open today please

@harlz096 Hi, Please drop us a DM. Thanks, Zain

@BootsUK just had one of your pharmacists in Plymouth, Drake Circus have a horrid attitude towards me. I’ve just had an appointment with pharmacy first and a prescription has been sent through and I went to the desk as I was being called forward and she was very rude and curt.

@brakusmc Hi there, the best email address for her to use is boots.customercare_team@boots.co.uk. Thanks, Ryan.

@BootsUK Hi Zain, she's not on X, what's the best email for her to use? Thanks.

@BootsUK my wife ordered yesterday (order number 833371163) and paid for next day delivery (due today, Sat 23rd). According to your website, delivery can be up to 2100 but there has been no delivery. She had the email confirming despatch but no delivery. This is not good enough

@milenviesleaves Hi, Due to an unforeseen issue, this collection is taking a little longer than expected to become available. We expect this to be resolved within the next few days, so please check our website for the latest availability. Kind regards, Boots Customer Care Team

i’ve been checking the boots website for the rem dangerous woman collection in 15 minute increments for 4 days straight and the one day i decide not to do that it sticks and sells out within 30 mins. @BootsUK i hate u

@Majid_K_1994 Hi, Due to an unforeseen issue, this collection is taking a little longer than expected to become available. We expect this to be resolved within the next few days, so please check our website for the latest availability. Kind regards, Boots Customer Care Team

@BootsUK when is the r.e.m. beauty Dangerous Woman collection coming back in stock? I’ve checked every single day!!!

@babyIovee Hi, These products were due to go live on the website on 20/05/2026 ; however, due to stock delays, they will now be available on the website as soon as possible. We recommend checking the product page regularly. As soon as the item is back, you will be able to order it online

@taevhyungiee Hi, These products were due to go live on the website on 20/05/2026 ; however, due to stock delays, they will now be available on the website as soon as possible We recommend checking the product page regularly. As soon as the item is back, you will be able to order it online.

@BootsUK are you restocking the r.e.m beauty dangerous woman collection pls say yes

@gailyuk Hi, We really value your feedback and take all comments seriously. I’ve shared your message with the right team and will continue to monitor this. Kind regards, Boots Customer Care Team twitter.com/messages/compo…

@BootsUK Never buying from Boots again… other retailers are available and you don’t respect your loyal customers.

@BootsUK disgraceful customer service from the customer service ‘help line’ ….. outstanding refund due now not forthcoming …….. shocking

@a7madalshamari Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Kind regards, Boots Customer Care Team twitter.com/messages/compo…

@BootsUK Hi, my order was cancelled saying you were “unable to supply” the items, but they’re available in stores near me. Can you explain the real reason? Customer care only sent automated replies.

@ciaraoconnor96 Hi Ciara, We're sorry to hear this, please send us a DM so that we can look into this for you. Kind regards, Boots Customer Care Team twitter.com/messages/compo…

@BootsUK @BootsUK

@BootsUK you sent me the wrong order (a face cream instead of foundation) and are now refusing to refund me for the item I did not receive. You want me to bring the incorrect item to your store despite it being opened and leaked upon. I have already thrown this damaged item away?

@Oknhd8 Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Kind regards, Boots Customer Care Team twitter.com/messages/compo…

@BootsHelp @ag7sessions hi @BootsUK & @BootsHelp The delay on this collection is stressing us arianators out! I understand that this is not your fault in the delay but we need something that will help us rest everyday 😭 I spend my day refreshing every 10 mins hoping for it to appear

@BootsHelp @BootsUK @rembeauty boots we get not everything always goes to plan with stock etc but the least you could do is communicate what’s going on and when to expect the dangerous woman collection to drop. some of us have wasted so much time refreshing your app/website…

@ciaraoconnor96 Hi, If you require further assistance you can contact us over the phone. Please call our customer care team on one of the numbers below: *UK Contact Number:* 0345 070 8090 or email: boots.customercare_team@boots.co.uk Thanks, Robin

@BootsUK Nothing happens when I click that link

@Rourke53251T Hi Tony, sorry to hear this! We've not been made aware of any issues with our online booking service; however, we will flag this to be resolved as soon as possible We apologise for any inconvenience caused. Thanks - Boots Opticians

@BootsUK Can’t book eye test online. What’s the issue and when is it anticipated to be sorted out?

@taevhyungiee Hi, Due to an unforeseen issue, this collection is taking a little longer than expected to become available. We expect this to be resolved within the next few days. Thank you for your patience. Thanks, Karen

are we serious. it’s been 2 days now @BootsUK

@ljs2005 Hi, Thanks for taking the time to let me know. I’m really sorry for the trouble this has caused. Please send us a DM with your full name, email address and your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK how are you going to rectify this?? I'm currently out of pocket!!

@BootsUK Package arrived empty. At least the cardboard made it safely. Now refusing to refund me so the customer is at a loss. Seems unfair! Over 10 emails sent now someone needs to deal promptly! Unhappy customer!

@lifeofashowstar Hi, These products were due to go live on the website today; however, due to stock delays, they will now be available on the website tomorrow. Thanks, Robin

@moonliighttears @BootsUK @hotfuzzkarine it’s so ridiculous and it’s disgusting customer service, not only was the launch date nearly a week and a half later, we got told 5pm yesterday then had radio silence and then went “jk it’s acc today” then still.. nothing??

i feel like i shouldn’t need to active offers on my @BootsUK advantage card they should automatically be there and activated BECAUSE I HAVE THE BLOODY CARD 🤷🏾‍♀️

@airemraa Hi, These products were due to go live on the website today; however, due to stock delays, they will now be available on the website tomorrow. Thanks, Robin

@aimsprint @BootsUK they’re just ignoring us

.@BootsUK it’s 5PM and the ariana grande rem beauty dangerous woman collection still isn’t out? can you please just let us know whether it’s coming today or not-