Boots

@Evo52484 Hi, To help us keep your details safe, please remove your personal information from your post and send it to us via DM instead.

@BootsUK why can't I email you? Unable to log in to change my phone number, without access to the old one! Go to the website to email you and get sent round in circles and unable to email you about this subject! Its 2026 I think you might need to invest in your site! Pls help

@74gemmax Hi, Gemma, We are not able to confirm when an item will be back in stock; stock levels vary depending on demand and most items are reviewed every few weeks. We recommend checking the product page regularly to see when it's back. Thanks, Huw

Any information @BootsUK ?

@BootsUK can you give any timescales for this stock. It’s a brilliant eye cream

@philipcturtle Hi, We’re not able to support with this query directly here at Customer Care. Please visit your chosen Boots store, a colleague will be happy to help. Thanks, Amarpritt

@BootsUK any idea why a pack of 48 mint flavoured Gaviscon Dual Action tablets costs £12.60 at your Cross Street Manchester branch when the shelf price is clearly shown as £10.08?

@venkman2_11 Hi, Thanks, Anca

@BootsUK Do you have anyone who answers complaints about customer orders online? Wife made a complaint about poor packaging and the received soiled product, completed all the requested information and no response yet. Seems to be poor customer service. Thanks

@eneasa_110 Hi, Please drop us a DM on either Instagram or Facebook. Thanks, Zain

@BootsUK It won’t let me dm you

@BootsUK I’m missing an item in my order

@STARK_JI Hi, Please drop us a DM on either Instagram or Facebook. Thanks, Zain

@BootsUK Hello Zain, I can't send you a DM as i shows i am not allowed.

@BootsUK 1/2 I bought two £250 Apple Gift Cards from your store. I accidentally topped up the same card twice — but Apple Gift Cards have a £250 limit, so the second charge shouldn't have gone through. I was charged £250 twice, yet the card only shows £250 balance.

@STARK_JI Hi, Please drop us a DM. Thanks, Zain

@BootsUK 2/2 I've visited the store with receipts and they were very unhelpful — kept telling me to contact Apple. When I asked why, they said they "can't tell me." I've also called customer service 3 times and received different answers each time.

@wokebutneedrest Just so you know, we can only speak to the account holder about account details. If that’s not you, please ask them to get in touch. Once we’ve got your details, I’ll be able to help. Thanks, Eva

@BootsUK I’m missing item from my order

@wokebutneedrest Your current address (or your delivery or billing address if your query is about an order) Email address Boots Advantage Card number (if your query is about your Advantage Card) Any previous address (if you’ve moved and your query is about your Advantage Card) Date of birth

@wokebutneedrest Hi, To help with your query, we’ll need three pieces of information. Please share the following via DM: Full name (mandatory) Order number (if your query is about an order) Contact phone number

@LifeUnsettledWS Hi, You can return any unwanted items within 35 days of purchase, either in store or by post. Returning in Store * Bring your items and your order number (found in your confirmation email) to any Boots store. Thanks, Anca

@BootsUK Hi, can I return an online order in your West Malling shop? boots.com/stores/5973-ma…

@OnyxDiscovery • Steps you took before the issue occurred • Your Advantage Card number (if applicable) • Your device or computer make and model (e.g. iPhone 13, Samsung Galaxy S22, HP laptop) • Your operating system and browser or app version Thanks, Eva

@BootsUK is your app down again?

@OnyxDiscovery If the issue continues, try logging in on another device such as a tablet or laptop. *If the steps above haven’t resolved your issue, please share the details below and we’ll look into it for you:* • A short description of the issue • Any error messages or screenshots

@OnyxDiscovery *If you're ordering using the Boots App:* • Restart the app • Restart your phone • Check for app updates • Clear the app cache (Android devices only) • Uninstall and reinstall the app

@OnyxDiscovery Hi, *Here are some steps that often resolve the issue:* If you're ordering on spkl.io/6018A0W5M or spkl.io/6019A0W53: • Use a different browser or device • Clear your browser cache

@iaindpatrick Hi, Please call our Customer Care team on: 0345 070 8090. We’re available: Monday to Friday: 8:30am to 6:30pm Saturday: 8:45am to 5:00pm Sunday: 10:00am to 5:00pm Thanks, Samantha

@BootsUK hi Boots. I am trying to call you on 0345 121 9040 to chase a prescription that hasn't been dispatched (but needed!). When I call and press the relevant options, it says sorry, you are closed. This is several times but recently at 10.48am UK. Bit of a shambles really!

@SpearmintHipp0 Hi, Our team has already sent you some information about this. Could you confirm if you’ve received it? If you still can’t find it after checking, let us know and we’ll look into it for you. Thanks, Samantha twitter.com/messages/compo…

@BootsUK What is going on with this? I sent a DM two days ago like I was asked to.

@BootsUK I’m missing an order. A Mother’s Day present now a week late. No tracking info provided, no help on the phone and no reply to my emails. Cheers

@LevyLevyfamily Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Thanks, CkSritharan

@BootsUK was just in Boots in Mill Hill NW7 bought 2 items. When I looked at the receipt whilst still in the shop I was charged £1.05 too much to which she agreed BUT she couldn’t refund me as there was no manager in the shop. Told me to come back tomorrow. That’s the second time

@DebsStockton Hi, Deb, We don't have any access to pharmacy systems here, I'm afraid; please call our Customer Care team on 0345 070 8090, and they'll be able to assist you. Thanks, Huw

@BootsUK Boots Pharmacy Wakefield WF1 ......I can't get through on the phone. Urgent query, can someone help me please