Bose Service

Thank you for following Bose Service! When tweeting please include your product, country, and a description of your issue. For How To’s and Troubleshooting visit bose.life/globalsupport Need help? Our DMs are open 7 to 9 ET Monday through Friday! 🎧 x.com/messages/compo…

@AmarasDad Hi there, thank you for reaching out! To help you further, could you please send us a direct message with your location included? This will allow us to provide you with the most accurate support for your account. x.com/messages/compo…

Deeply disappointed in @Bose @BoseService . My QC Earbuds are bricked by the known flashing red/white firmware defect. Phone support offered a 50% discount but is actively blocking a supervisor escalation for an out-of-warranty courtesy replacement. Serial:1JFL. Please help.

Hi Puma, thank you for sharing your feedback. The QuietComfort Ultra Headphones (2nd Gen) automatically enter sleep mode to conserve battery after 20 minutes when laid flat or 10 minutes in any other position. Currently, there's no option to disable this feature, but we appreciate your feedback.

@Bose I'm begging you, let me disable auto sleep function in the QC ultra gen 2.

@VashTheLazer Hello there! We’d love to get more details about the issue you’re experiencing. Please send us a private message using the button below along with your serial number, location and specific issue and we’ll be happy to look into this further! x.com/messages/compo…

I spent $300 for these @Bose earbuds and they only lasted a year and a half smh.. They were good while they lasted but never again..

@ChrisWithRobots We're sorry to hear you're experiencing issues with your earbuds, and we understand your frustration, Chris. Please send us a DM with your customer details and a brief description of the issue so we can investigate further and provide the appropriate assistance. Thank you. x.com/messages/compo…

@565515 شكرا لتواصلك. يرجى إرسال رسالة مباشرة لنا بموقعك للحصول على دعم دقيق. x.com/messages/compo…

@TechVoicenet @Bose هذي افضل سماعة استخدمتها انقطعت و جيت بشتري لقيت وقفوها 🥲،في حد يعرف سماعة نفسها ؟

ترند في الصين 🇨🇳 «من الذي ألغى السماعات السلكية؟» هذا نقاش واسع بالصين، الناس زعلانه لأنه السماعات السلكية افضل بالصوت واقل تكلفة وماتحتاج شحن وافضل من جميع الجوانب. - لو بتشتري سماعة سلكية الآن، ايش بيكون خيارك ؟ 👀 @Bose ممكن ترجغون SoundSport ؟

@mohankrishnak11 Hello! We're sorry to hear about the difficulty you faced obtaining service. Please reach out to our Bose's local authorized service provider in India, Servify, for assistance: bose.com/support/asia our team in India will be happy to assist further.

@BoseService - I bought my Bose headphones at Inorbit Hyderabad. After 2 years when I went back to them to change the covers, was informed it is not done here. Did not know it was so difficult to get service. Even took extended warranty- false promise !?

@vijayvasudev Hi there, your regional service team are actively reviewing your case. They'll be in touch with you directly as soon as possible. No further action is needed from you at this time. Thank you.

@BoseService Your complete team in india knows about my case they are adamant that they will not replace my ear buds even if they are genuine products what more you want

On and off the pitch, @jackgrealish and the Bose Ultra Open Earbuds pause for nothing. bose.life/49wWS5U

@patrickseurre Hi Patrick, thank you for reaching out! We'd be happy to help check on availability for you. Please send us a direct message with your earbud's serial number and your current location, so we can look into the stock options for your region and assist you further. x.com/messages/compo…

@BoseService Can replacement charging cases for the earbuds be bought from you? I’ve tried looking at your website but they seem to be out of stock. Will they be back in stock any time soon?

@BoseService How do I go back to an older version of the firmware for the QC Ultra 2 earbuds from before the start of this year? The headphone battery level should not require an app, bluetooth connection seems spottier, one headphone always takes longer than the other to connect

@MarkyPBonish Hi Marky, thank you for reaching out! We'd love to help welcome you back to the Bose family! While we don't sell used or secondhand speakers directly, we do have a Bose Refurbished products. Send us a direct message for more information. x.com/messages/compo…

@Bose I had a Bose speaker for many years and it stopped connecting to Bluetooth so I had to get a new one. Used another company, it’s already broken. Need something new… do you have any slightly used speakers I could buy? My budget is super low?? #help

@100GG Hi Gregory, we're so sorry to hear your headphones were stolen. Unfortunately, our standard warranty only covers manufacturing defects and doesn't extend to lost or stolen items. We know this is frustrating news, but please let us know if you have any questions. x.com/messages/compo…

@Bose Headphones stolen and no one could help sad face. Not a discount off of a new pair, still within warranty. Basically told me to hit the road.

@UmeshMandlekar Hi Umesh, thank you for sharing your experience. We’d like to learn more and see how we can help. Please send us a direct message with your serial number so we can assist you further! x.com/messages/compo…

@Bose My Bose quiet comfort headphones that I bought in August 2025 over Amazon has right ear pad torn exposing the sponge inside. Where can I get it repaired in Abu Dhabi, UAE ?

@iambeechamspill We’re sorry to hear about your experience and understand your frustration. Please send us a DM with your case details, and we'll review the situation and do our best to assist you further. We appreciate the opportunity to look into this for you. x.com/messages/compo…

@Bose I was promised an answer before the end of June! You guys should be ashamed of how you operate. Customer service & customer support abysmal

Hi there, thank you for reaching out! For concerns related to Bose Automotive products or systems installed in your vehicle, please contact your vehicle manufacturer (OEM) directly, as they are best equipped to provide support, troubleshooting, warranty information, and service options for your specific car model. Thank you, and we appreciate your understanding!

can @BoseService or @NissanUSA confirm for me the Pathfinder Platinum does or does NOT have ANC feature in the cabin from the Bose premium audio

Hi Maneep, we are incredibly sorry to hear about your experience with your Lifestyle 600. This is certainly not the standard of reliability or service we aim to provide. We want to look directly into your repair history and make this right. Please send us a direct message with your serial number, location, and previous repair reference numbers, so we can better assist you.

@Bose @BoseService Disappointed with my experience as a Bose customer. My Lifestyle 600 has suffered the same recurring fault despite multiple repairs, substantial repair costs, transportation expenses, and months in service.

@MLinkcoln Hello Michael, please continue the conversation with us via private message, so we can take a closer look at your concern and provide the most appropriate assistance. Our team is here to support you and will work with you toward the best possible resolution

@BoseService I'm still messaging you. I'm still getting ignored. You have my email you have my phone number how hard is it to reach out?

@MLinkcoln Kindly continue messaging us directly for further assistance. We’ll be happy to help you with any additional questions or concerns. Thank you.

Hey there, we're unable to help address your concern publicly given we require additional personal information. We've previously sent you a private message requesting the necessary information. If you'd like to proceed, please get back to us there. Transparently, without this, we're unable to proceed further in your case. Warm regards.

@BoseService The CEO of tata cliq says they are authorised sellers . Please sort out your issues with the tatas and send me a replacement ear buds

@vijayvasudev Hello! Please continue communicating with us via private message, so we can review your concern in detail and provide the best possible support. We're here to help and will do our best to work toward a suitable resolution for you.

@BoseService Sir I am still waiting you have my quiet earbuds which your courier company collected they are genuine product as per your service centre which I bought from tata cliq one of the most trusted company I and name. Tata in india your service centre refused to replace it help😹

@pure_soul Hi Dr. Asheesh, thank you for bringing this to our attention. We'd love to learn more about the issues you're experiencing so we can help resolve them and explore available options. Please feel free to reach out, we look forward to assisting you further. x.com/messages/compo…

@Bose I am.paying for.nyvtrust jn ir products 10 yrs bavjnj had bought ur big Bose TV ..it stopped working one year back.. i hv tried everywhere but thy say part not avaialble...this is not fair..when u start a product line at costly price its service shld b for life long ( atkest 20..25 yrs)...Indians are still not thst rich to use n throw in few years. Req to get it working @PiyushGoyal @jagograhakjago @narendramodi

@vijayvasudev Hello! We have received your inquiry. Please continue coordinating with us through private message, so we can further assist with your concern. We're here to help and will do our best to work toward a resolution.

@BoseService Still waiting for a response or resolution you had arranged a courier to pick up product now you have washed your hand are calling tata cliq a black listed seller not authorised to sell your products . By the way even today they are selling Bose ear buds once again I request you