Bose Service

Thank you for following Bose Service! When tweeting please include your product, country, and a description of your issue. For How To’s and Troubleshooting visit bose.life/globalsupport Need help? Our DMs are open 7 to 9 ET Monday through Friday! 🎧 twitter.com/messages/compo…

Hi there, we're glad you're loving your QuietComfort headphones. At the moment, Bose doesn’t offer a direct exchange or trade‑in option to swap QuietComfort headphones for the QuietComfort Ultra once the original return window has passed. That said, we recommend keeping an eye out for promotions or special offers that may be available from time to time, which could help if you decide to upgrade. If your current headphones are still within the return or exchange period, please send us a direct message with the following information: Full Name: Email Address: Shipping Address: Phone Number: Marketing Permission (Yes/No): Proof ofpurchase

Hi Jimmy, for support related to Belgium, please reach out to our regional support team through the Bose Europe support page. Once there, click the Chat button in the bottom‑right corner during business hours: Monday–Friday | 09:00–17:00 (CET/CEST) They’ll be happy to assist you further.

@Bose @BoseService Is this website legit one of yours? bosebelgie.com I'm not sure, it give me some red flags. I'm looking for the Bose store in Belgium.

Hi Vaidya, thank you for sharing your experience and for including photos, we’re sorry to hear about the issues you’ve encountered. While we’re glad you’re enjoying the sound quality. Your feedback is important to us and has been noted, including your comments about regular use and care. We’d like the opportunity to take a closer look at your headset and see how we can help make this right. Please send us a direct message with your headphones' serial number and your location.

Plastic Sides Pic also attached to show that no assault/Mishandling of the headset. Just 2-4 hours of daily use. The sound is good (4/5), but the build quality (1/5) and customer support (-3/5) are huge disappointments. @Bose, please don't let @gonoise tarnish your brand's value!

My @gonoise @SupportNoise #Masterbuds Max only lasted 6 months after spending 11k! 😤 The sound was great, but durability is clearly an issue. I'm so frustrated that there's been no resolution. 🎧💔 #CustomerService Resolution provided: Buy New at 20% Off by Submitting old.

@Bigpete82000 Hello, Peter! We’d love more details about the issue you’re facing. Please send us a private message using the button below with your order number and location. We’ll gladly look into it further and assist with your order. twitter.com/messages/compo…

@Bose you should really use a different delivery company than @UPS They are so slow. Ordered headphones from you last weekend and they've still got them at a holding point. I'm gutted, really wanted them for this weekend 😢

@IanCham23269920 Hello! We’d love more details about the issue you’re facing. Please send us a private message using the button below with your serial number, location, and specific issue. We’ll gladly look into it further and assist with troubleshooting. twitter.com/messages/compo…

@BoseService Just awful German quality these days is a joke

Important Safety Information: Bose is recalling certain bass modules manufactured prior to April 1, 2006 due to fire hazard. These bass modules were sold with Bose Acoustimass, Lifestyle, and Companion systems. Click the link for more details: support.bose.com/am-recall

Hello Navin, we appreciate you taking the time to share your feedback with us. We understand your concerns regarding the current software experience on the Bose SoundLink Max, including the battery notification feature. To better assist you, we’ll need some additional information. Please share your Bose SoundLink Max serial number along with your current region or location. Kindly send us a private message using the button below, and we’ll be happy to look into this further for you.

@Bose For Bose Sound Link Max - Kindly update software, there a lot of bugs. I really don’t know what the team is doing?? There has to be notification of the battery is 100% charged so we don’t have to keep seeing in the app. The App Software is outdated and should be UPDATED

@shaftdiezel Hi Shaft! We’ll be more than happy to assist you with your concern and help get this resolved. Please send us a private message using the button below, and we’ll gladly look into this further for you. twitter.com/messages/compo…

@LtBBancroft @Bose Not having much success with the private message route. I'm not even asking for a replacement. I just want them to troubleshoot and see if these can be functional again.

@Bose I am used to purchasing high quality products from you, but these open earbuds ultra are not that. Works well, for music, but the microphone malfunctions on calls. Disappointing waste of money

@SgtLBentley We’d love to learn more about the issues you’re experiencing, so we can help resolve them and explore available options. Please feel free to reach out, we look forward to assisting you further. twitter.com/messages/compo…

@BoseService Not according to the evidence. Leaving mobile data connection, with the app already updated and logged in, the bose connect app would not show either S1 Pro plus speakers at all.

@Bose Bose connect requires internet access to Bluetooth to your expensive Bose speakers. If you have no internet, you will not be able to setup your speakers for sub eq etc.

@BobbyCrone Hi Bobby, thank you for reaching out. Could you please send us a direct message and provide the serial number of your earbuds along with your location, so we can offer you accurate support? twitter.com/messages/compo…

@Bose. what is your return policy? I have your Bose Quiet Comfort ear buds II that are hardly used and the right ear bud doesn’t charge anymore, can you help me out? Thanks

@shaftdiezel Hi Shaft! Please send us a private message using the button below, and we’ll be happy to look into this further! twitter.com/messages/compo…

@BoseService So, are we done with the helping, or...?

@GoZagDad Hello! Could you please provide the serial number of your Bose QuietComfort Ultra Earbuds along with your current location or region? Please send us a private message using the button below, and we’ll be happy to look into this further for you. -Cedrick twitter.com/messages/compo…

@BoseService Will do! Thanks for the timely assistance.

@Bose HELP! I just dropped my Bose Ultra earbud into the Sinclair Inlet! As an avid and loyal customer (I still have my 901’s from 1985) I’m hoping we can arrange something more reasonable than buying a new pair. This is my second pair, after the first one’s case stopped charging. ❤️

@tato_zapata Pedimos disculpas por las molestias. Por favor, mándanos un mensaje directo para que podamos ayudarte más. Incluye detalles sobre el problema y tu ubicación actual, para que podamos ofrecer un soporte preciso. twitter.com/messages/compo…

@alkosto_col @2012_315 @Bose Señores, me explican por favor por qué debo esperar 30 días por una barra BOSE en garantía que no funciona el puerto HDMI ? Se envió y la espera es 30 días la respuesta? No puede ser ! Como servicio al cliente PREHISTÓRICO 🙄🙄😡 @sicsuper

@cowvala Hello! We’re sorry to hear about your experience. Please note that if a product is out of warranty, service fees from Servify do apply and are legitimate. We encourage you to continue coordinating directly with our Servify team for proper assistance and resolution.

Servicing your products through servify is a massive scam. The pick up charges are 2-8k. You have to pay up front for service without checking the final work. Three month warranty. And @Bose in India works with them. Terrible.

@shaftdiezel We’d love to get more details about the issue you’re experiencing. Please send us a private message using the button below, and we’ll be happy to look into this further! twitter.com/messages/compo…

@BoseService Serial number: 084774Z40271266AE Country: USA State: Texas

Hello, Shaft! Thank you for sharing your serial number and current location, we truly appreciate it. We also value your feedback regarding your Bose Ultra Open Earbuds. We’d love to learn more about the issue you’re experiencing, so we can better assist you. Please send us a private message using the button below, and we’ll be happy to look into this further for you.

@BoseService I have tried to do the reset as described on the website but still no joy.

@shaftdiezel We’d be happy to help you, Shaft. Please share your product’s serial number along with your country location via direct message, and we’ll assist you further with troubleshooting guide. twitter.com/messages/compo…

@BoseService Good afternoon, sir/ma'am. As I stated previously, I purchased these open earbuds because I loved the idea, and who do I trust more with audio than Bose? No one, was my previous answer, but this purchase made me second guess. They only worked properlyfor maybe 3 months.

@PatelShant83829 Hello Shantanu! We’d love to get more details about the issue you’re experiencing. Please send us a private message using the button below along with your serial number, location and specific issue, and we’ll be happy to look into this further!

I have been using my bose ultra open earbuds since several months but now the charging rods on the right side have sunken down and the right earbud is not charging i hae tried all the methods given by the bose service but nothing is working out so please help @Bose @BoseService

@BhoobeshH Hi Bhoobesh, thank you for bringing this to our attention. For available service options, please contact your local team again. If you need a troubleshooting guide, feel free to message us, we’d be happy to assist you further. twitter.com/messages/compo…

@BoseService already visited the authorized Bose service center once regarding this issue. They informed me it was related to a software update, but the very next day the problem appeared again. The issue is inconsistent but happens frequently (around 2 days every week).

Hi @Bose Extremely disappointed with my Bose QuietComfort Ultra. Just 6 months old and already facing frequent connection failures and strange noise from the right side. Visited the service center and tried resets, yet no resolution. Unacceptable for a premium product #boseindia.