Bose Service

Thank you for following Bose Service! When tweeting please include your product, country, and a description of your issue. For How To’s and Troubleshooting visit bose.life/globalsupport Need help? Our DMs are open 7 to 9 ET Monday through Friday! 🎧 twitter.com/messages/compo…

@SgtLBentley We apologize for any inconvenience this may have caused. Could you please contact us directly and provide the serial number of your speaker along with your location, so we can offer the most accurate support? twitter.com/messages/compo…

@Bose The Bose app for their speaker system is down in the moment after the new UI android update.

@Froebel_Flores Hi, thank you for sharing your feedback. We’re sorry to hear about the issues with your Bose product. Please DM your serial number so we can explore your options and provide assistance. We’ll review your case and guide you on the best steps possible. twitter.com/messages/compo…

@BoseService My right earbud Bose QC comfort stop working I have done many times the hard reset process and it still continues without sound. Bose Mexico said to me there are nothig else to do to repair it. Never have had this bad experience with Bose before @AtencionProfeco

@HopefulDiogenes Hi there, thank you for your feedback. Bose is evolving its products to be simpler and more intuitive, reducing prompts and streamlining settings, so you can enjoy music with fewer interruptions. Updates also bring a modern voice experience for a premium feel. twitter.com/messages/compo…

@Bose Why are you forcing an idiotic, deficient, cumbersome update for my Bose Headphone on me? The old system was perfect; if it ain't broke, don't fix it!!! I don't want it. and want to revert back to the other software system!!! Please advise. 😡😡😡😡

@ckelly3 Hi Chris, thank you for your feedback. The service options offered as replacements are upgraded products, and since your product is already out of warranty, a replacement fee applies. If you have other concerns, please feel free to continue communicating with us.

@Bose to say your customer service is horrible would be an understatement! My earbuds randomly started blinking red and white and after contacting customer I was informed that I have to pay for a replacement. It's clearly an internal hardware issue which is your fault! #Bose

@PSBinv Hey there, we've received and responded to your DM. Thank you.

@tudo_bem_mma @Bose @ca_ag "Hey @Bose, unless you’ve discovered a way to make 1.0 lb of air, your 'empty box' theory is failing basic physics. 🧪 UPS recorded a 1.0 lb audit weight at the hub, but your warehouse says it’s empty? That’s some impressive corporate magic.

A loyal @Bose customer for 10+ years, being falsely accused of fraud for a warranty return (Case #[04308522]). UPS confirmed a 1 lb audit weight at the hub, yet Bose claims "empty box" to stall. This is deceptive and predatory. Fix this. #ConsumerRights #Bose @CA_AG @BBB_Business

@HTGBlackGuard Hello. Thanks for sharing your thoughts! Just to clarify, there are four microphones on the front of the headphones, two on the left earcup and two on the right earcup, to capture your voice clearly. If you’re having any issues, please send us a DM, so we can help. twitter.com/messages/compo…

@Bose whoever designed your new headset flagship should be fired immediately. bose.de/de_de/products… The microphones are on the backside? My mouth is at the front of my head not at the back. Makes no sense at all to place the microphones at the back.

Bonjour ! Nous sommes désolés d’apprendre les problèmes liés à votre système Lifestyle 550. Ce n’est clairement pas l’expérience que nous voulons pour vous. Veuillez nous envoyer un message direct via le lien ci-dessous, afin que nous puissions vous aider davantage et examiner votre dossier en détail. Nous sommes là pour arranger les choses pour vous.

@Bose Bonjour, j'en suis à ma 4ème tentative de réparation sur un Lifestyle 550. Après 101,50 € de frais et 3 échecs, l'atelier m'a renvoyé une console avec le mauvais logiciel ! On me demande de la renvoyer ENCORE une fois (Dossier S061307054). Je demande un échange.

@tudo_bem_mma Hey there. We'd love to learn more about the issue you're experiencing, so we can help resolve it quickly. Please send us a private message using the button below, and we'll be happy to take a closer look and find the best solution for you. twitter.com/messages/compo…

@PSBinv @Bose @ca_ag Reminds me of the speakers set that I bought, my remote broke and now I can’t sync my speakers because the remote isn’t sold anymore.

@ckelly3 Hello! We’d love to get more details about the issue you’re experiencing, so we can look into this further. Please send us a private message using the button below with your serial number and location, and we’ll assist with troubleshooting and advise on next steps. twitter.com/messages/compo…

@Bose why do the Bose Sport earbuds flash Red and white? I have followed tge troubleshooting steps online with no luck. They are outside warranty period. I spent a lot of money for them. Why does the product not last? They are in perfect condition except they dont work. Help!!

Hi Bota, thanks for sharing this, we understand your concern. Comfort and durability are just as important as sound quality, and feedback like this really helps us improve. Please send us a direct message with your headphone's serial number and location, so we can look into this for you.

@Bose @SteelSeries

Hi there, we're really sorry about the wait time you experienced, We appreciate you taking the time to stick with the chat, and your feedback is very important to us. We’ll be sure to pass this along, as we’re always working to improve response times and make the experience smoother for our customers. If there’s anything else we can help with, please send us direct message.

@Bose I spent 30 mins over chat to get replacement order processed. Actual time I spent was 5 mins rest time just went to waiting between the responses.

@krim3870 Hi there, thank you for bringing this to our attention. We’re sorry to hear about your experience with your order. To help us assist you further and improve your experience, please send us a direct message. twitter.com/messages/compo…

@BoseService Hey @Bose @BoseService, my order WH28490238 arrived EMPTY. Your support closed the case claiming UPS couldn't pick up the package, but UPS never even showed up at my house. This is unacceptable. Please help!

@PSBinv We've responded to your direct message, so when you have a moment, please check it out. We’ll be happy to assist you further from there. twitter.com/messages/compo…

@TheMid70s Thanks for your question. The white areas you see around the pads are part of the headphones themselves and not included in the ear cushions, so they can’t be replaced. For further assistance, please send us a direct message, we’d be happy to help. twitter.com/messages/compo…

@BoseService Thanks - does not answer the question about the white areas around the pads. Can someone advise what that is? Tried interacting with chat through they were more concerned with shaking me down for personal data than answering my question.

@Bose @BoseService When replacing the ear cushions on the Quietcomfort 35, does the faded part come off also or does it not? If not, is this a discoloration in the material? I’ve never seen fading like this on headphones. See photos of the areas in red.

@nicoinsheppey Hi there, thanks for sharing your experience with the QuietComfort Earbuds. We’d love to help! Could you please send us a direct message with the serial number of your earbuds and your location, so we can provide the most accurate support? twitter.com/messages/compo…

@Bose I’ve recently bought a pair of Quiet Comfort earbuds and love the sound quality but find that they automatically turn off after a short time if I lay down. Is there any way to turn this off it’s really annoying

@FlorentCreed Bonjour, merci de partager ces détails avec nous. Pourriez-vous nous envoyer un message direct et fournir plus d’informations, afin que nous puissions vous fournir un support le plus précis possible ? twitter.com/messages/compo…

@BoseService Bonjour, j'en suis à ma 4ème tentative de réparation sur un Lifestyle 550. Après 3 échecs, l'atelier m'a renvoyé une console avec le mauvais logiciel ! On me demande de la renvoyer ENCORE une fois (Dossier S061307054). Je demande un échange définitif.

@pkondru Hey there, while the Surround Speakers 700 are currently out of stock on our website, please keep an eye on the web store for the latest updates on product availability. In the meantime, check out the Surround Speakers at bose.life/477uzMB.

@Bose is Bose winding up? Bose surround speakers are out of stock from last 6 months. During thanks giving it is part of bundle in Dolby atmos home theater. Now not anymore.

@nigoriumeshu こんにちは!ご意見ありがとうございます。これらの機能がQuiet Comfort Ultraの体験にどれほど重要だったかは理解しています。最新のアップデートはBoseアプリから自動的にインストールされ、元に戻すことはできません。トーンやプロンプトは標準化されました。あなたの懸念は承知済みです。

@Bose QC ultra headphones 第2世代の最新アップデートで削除された機能、特に電源オン時のバッテリー残量と接続端末の通知、Bluetoothボタンによる接続端末切り替えはどれも私にとって必要な機能でした。どうか前のバージョンまでの機能を残す選択肢をください。

Hey Sally, thanks for sharing your feedback. We're sorry to hear of your experience, but understand you've since been in touch with our sales team. If you need any further help, or have any additional feedback, please don't hesitate to let us know, and we'd be glad to help address your concerns. Thank you again for sharing your feedback.

@Bose Would mention that I recently bought a remote for my Bose, and when it came, the battery was dead! I replaced the battery and mentioned the issue to Bose as an FYI, and their response was it happens, and you can just replace it.