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@InnocentOvOz @sparringimsu @MaplestoryU penalties so everyone can join the anniversary We love this game and take responsibility. We just ask for a fair approach so no one misses the anniversary. This matters for every player.

@MaplestoryU As a loyal player who has stayed with the game from beta all the way through launch, and who has not missed a single week over the past year, it is extremely difficult for me to accept this result. Even during the weakest Dark Knight period back in the early 4th job era, when the class was hyper weak in the game, I never once gave up on playing. I now have two 50M+ CP characters, and having my account effectively destroyed during what should have been a celebratory anniversary period is honestly devastating to me.😔 1. I can fully confirm that after claiming the crystals, I never used a single enhancement crystal, not even for flame exchanges. As a player, I truly did everything I reasonably could to avoid harming the game or affecting fairness in any way. 2. This issue originated from the game’s own bug, especially immediately after a major update. From a player’s perspective, being curious and exploring new NPC systems and game content is completely natural. Meanwhile, genuinely malicious bug abuse is actually very easy to identify, such as enhancing equipment, transferring assets, selling resources,or quickly profiting like the Lotus exploit cases around launch. Players and the company are not in equal positions when unexpected system bugs happen, because players cannot reverse actions that have already occurred on their accounts, even they havn't realized before. 3. My current MVP score is 32642. My wallet currently contains over 920M Neso and a Berserked item waiting for enhancement. Across my entire history, I have withdrawn from the marketplace fewer than three times, and those were only to help friends. Even during the recent massive rise in nxpc prices, I never once considered cashing out. To me personally, this amount of crystals honestly held no meaningful value at all. 4. I would also like to mention the enhancement price bug after last year’s maintenance update. At that time, enhancement costs effectively had no cap, and many players repeatedly tapped Absolab or CRA sets for only a few hundred K or 1M, when those later attempts should normally have cost 5M, 8M, or even 10M each. In terms of direct economic impact, each one of those taps effectively saved millions of crystals worth of value. The economic impact of that bug is not even comparable to this current claim issue. More importantly, during that previous bug, players clearly knew the enhancement cost would not increase, meaning every tap guaranteed profit with a fully known outcome. In this current claim bug, players could not even see whether the claim actually succeeded until after leaving the dialogue. That previous issue was quickly fixed and rolled back without severe punishment affecting players, while this situation has led to extremely harsh penalties. During this anniversary period, the game has introduced so much new content, and throughout this journey many of us have continued supporting, understanding, and staying loyal to the game through all kinds of situations. I sincerely hope the game can also show some understanding and compassion toward players who genuinely love and support it. Receiving such a severe punishment over this issue, especially during a time that should have been exciting and celebratory, honestly makes me feel extremely discouraged. Please consider my situation carefully. I truly believe many players who are still suspended right now are in very similar circumstances. #MapleStoryN #MSU

@InnocentOvOz @sparringimsu @MaplestoryU Here are reasonable solutions: 1 Only retroactively handle extra crystals from this bug, no impact on other normal rewards 2 Implement negative balance system, offset through future gameplay 3 Change bans to 1/3/5/7 day graduated

@InnocentOvOz @sparringimsu @MaplestoryU I have never violated rules and I love this game deeply. But I was banned for two months along with many players. There were no in-game warnings at all. It’s unfair and we shouldn’t take the blame for official bugs.

@InnocentOvOz @sparringimsu @MaplestoryU I thought it was a short-term official benefit for everyone, just seeing who could get it faster. I claimed it hundreds of times to strengthen equipment, and I never transferred items or sought profits.

@sparringimsu You’re right. No in-game warnings were added for repeated claiming, so we all thought it was anniversary rewards. These bans are not our fault.

Hello everyone, I am appealing to both you and the MSU support team to look into cases like the one in the image below, as it has affected several people in our Brazilian community. We were all in a voice call when the game came back up from maintenance, everyone was full of anticipation, and it was already 2:00 AM here in our country. This case, along with those of other friends, involves people who claimed [the rewards/items] right after the maintenance. It was a bug that returned with the game, and I highly doubt people's intention was to abuse an exploit. The vast majority of reports here are from people who made the claim on a single character, right after the update went live, without the slightest intention or knowledge of what was happening. In my view, even though the punishment was reduced to a ban until the end of the month, I still don't think it's fair. For this reason, I am making this post, and I count on everyone's support to bring these cases to the attention of the support team. @MaplestoryU

@sparringimsu @MaplestoryU Thanks for speaking for us. We hope the official lifts all bans and gives other solutions. We shouldn’t pay for their bug. We love this game and don’t want long-term bans.

@MaplestoryU Guys, please look out for the people who are still banned because of the Yeti bug. The punishment was way too harsh for something so unique 🥲

We proved it could work. Now we will prove how far it go.

@MaplestoryU @sparringimsu We did nothing wrong. No warnings, no limits in-game. We clicked thousands of times, thinking it was your anniversary gift. We love this game and will take negative balance to pay it back. Don’t ban us for months and ruin our anniversary. This could happen to anyone.

@sparringimsu We hear you. Our team is reviewing this situation.

@InnocentOvOz @sparringimsu @kanelee4689 @MaplestoryU It was their bug, not mine. I thought it was a free event reward and claimed it repeatedly. Now they ban me for 2 months? They’re just shifting blame. If they don’t take responsibility, every player will suffer for their mistakes.

@BrandonsiteL @sparringimsu @kanelee4689 @MaplestoryU metoo bro, especially during this period

@sparringimsu @InnocentOvOz @kanelee4689 @MaplestoryU It was their bug, not mine. I thought it was a free event reward and claimed it repeatedly. Now they ban me for 2 months? They’re just shifting blame. If they don’t take responsibility, every player will suffer for their mistakes.

@InnocentOvOz @BrandonsiteL @kanelee4689 @MaplestoryU That’s gotta be the worst part. With so many events and perks going on right now, getting suspended at a time like this is just miserable

@MapleStoryU I appealed my 2-month ban but only got a template reply. The game allowed 598 clicks, but they call it exploitation. I’m a 1-year clean player with NO trades. This is unfair—punishing loyal players for your bug. #MapleStoryUniverse #MSUUnfairBan

@nexpacetime Banned for 2 months due to your official game bug. I have a 1-year clean account with zero prior bans and never traded the power crystals. I am formally requesting a full account unban or a penalty reduction to 3-5 days.

Building a product no longer requires expert knowledge but idea. I know you guys are all busy with updated MSN contents but..we will shortly be providing all of you with tools and skills to turn your idea into a working, commercial product with MapleStory IP, built-in. 🍄Stay tuned. I want YOU as builder @MaplestoryU

@TowelHolderA @MaplestoryU Banned for 2 months due to your official game bug. I have a 1-year clean account with zero prior bans and never traded the power crystals. I am formally requesting a full account unban or a penalty reduction to 3-5 days.

Maplestory + NXPC = Maplestory Universe. GameIP + NXPC = IP Universe. All the IP Universes will share the same NXPC, and they will make a multi IP space. Nexpace. @MaplestoryU

@MaplestoryU @TowelHolderA @nexpacetime @domidom88 @MSU_Boss Banned for 2 months due to your official game bug. I have a 1-year clean account with zero prior bans and never traded the power crystals. I am formally requesting a full account unban or a penalty reduction to 3-5 days.

Fake links are going around, beware of scams. Always verify, follow official accounts and the real ones. Stay alert, Maplers. More updates coming soon!

@MaplestoryU @kane_120 @TowelHolderA @nexpacetime @domidom88 @MSU_Boss Banned for 2 months due to your official game bug. I have a 1-year clean account with zero prior bans and never traded the power crystals. I am formally requesting a full account unban or a penalty reduction to 3-5 days.

@kane_120 @TowelHolderA @nexpacetime @domidom88 @MSU_Boss GMaple, pre-download now to get ready!

@kanelee4689 Banned for 2 months due to your official game bug. I have a 1-year clean account with zero prior bans and never traded the power crystals. I am formally requesting a full account unban or a penalty reduction to 3-5 days.

Hi there and the team i got banned by accident as I really do not know the reason and i asked the reason why to korean talk group and they said i shouldnt have claimed many times power cystal via Yeti. “of course i didnt use them” Im sure that im just one of pure users who is doing continously click till successfully done when copleting quests. I ve never been to jail and used bug or even programs while palying and till leveling to 241. one more thing is like i even used more than 115,000 $nxpc meaning royal user. Additionally, as you can check my account, i have also never withdrew to my private account excpet distributing neso to teammates. Now my important question to you the team. “Do you really think I gave up all of this effort accumulating over 1year simply for the 125,000 power crystal I exchanged” im feeling so vitimized.. please consider my insane case and release my account as soon as possible. Thanks in advance. ticket number - 53862 nickname - Caped server - Fang @MaplestoryU @nexpacetime