Bright Starts

@thefunkyknee Hello there! Please send us a direct message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

@BrightStarts do you sell replacement turtles for the finding nemo jumper? i was just gifted a jumper second hand and the turtle is broken. i would love to buy a replacement so my son can enjoy the turtle as well!

@rocksushi We're sorry to hear of this incident. Please send us a private message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

@BrightStarts not very impressed with the resilience of this jumper…. Luckily he didn’t pull it onto his head!!!

@flog_dogg Please contact us directly through one of the methods below, and we'll be happy to see how we can help! 📝 Fill out the following form: bit.ly/3bb9lh4 📞 Call us at: 1-800-230-8190 (Please Note: Call volumes are currently high and long wait times could be probable)

@BrightStarts hi, I am Missing parts from my Bright Starts Bounce Baby 2-in-1 Activity Jumper and Table- is it possible to buy replacement parts? Thanks

@Amydowney65 Hey there👋 Below are a few ways to get in touch with a representative: 📝 Fill out the following form: bit.ly/3bb9lh4 📧 Email us at: consumerservices@kidsii.com 📞 Call us at: 1-800-230-8190

@BrightStarts I'm not a verified user and you don't follow me so I can't dm you. Any other way I can send you the info?

@BrightStarts why are the wobble bobble balls such crap? We are literally on our 5th one. They stop working within weeks

@AmyAldr01958324 Hello, Thank you for responding. Below are a few ways to get in touch with a representative: 📝 Fill out the following form: bit.ly/3bb9lh4 📧 Email us at: consumerservices@kidsii.com 📞 Call us at: 1-800-230-8190

@BrightStarts You need to follow me for me to send a private message

@BrightStarts bought this toy for my 1 year old and we found a screw in his playpen where he was playing with it!! It is not from the battery compartment either!! He could have choked on this 😡😡

@Lady_VictoriaJ Thank you, Below are a few ways to get in touch with a representative: 📝 Fill out the following form: bit.ly/3bb9lh4 📧 Email us at: consumerservices@kidsii.com 📞 Call us at: 1-800-230-8190

@BrightStarts Ha! It won't allow me to DM because I'm not a verified twitter user....

@BrightStarts Hi, Is there anywhere I can order some replacement balls in the UK for the pop ball giraffe?

@VictoriadelRio9 We're happy to hear from you. Please send us a direct message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

Going places

@Crownie1991 We're sorry to hear of this incident. Please send us a private message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

Nice to see @BrightStarts care so much… #shocking #CustomerServiceFail

@BrightStarts just had one of the elastic bits on your Micky Mouse bouncer snap whilst baby was in it… is this safe?

@n2soccer21 If you could please provide your mailing address here. twitter.com/messages/compo…

@BrightStarts I tried, but it says the message failed to send. Can you please send me a DM and I can respond with that information?

@BrightStarts the turtle on our Nemo bouncer heated up and smelled like it was burning. We removed the batteries immediately. Would you like this turtle back for research? Looks like 2 capacitors blew. We would love a replacement turtle. Thanks

@CullinaWilliam We're sorry to hear of this incident. Please send us a private message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

@BrightStarts this finding nemo bouncer needs to be fucking recalled!!! No tip safety what soever!! My baby just busted his face on thw ground because of this bullshit you produced!

@OverAbsorb We're sorry to hear of this incident. Please send us a private message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

@BrightStarts have to say I'm not happy about this. Our 9 month old was bouncing away in the jumperoo when this broke off, and she proceeded to try and put the purple piece in her mouth. If it can't withstand, it's intended use. Is it even safe for her to use?

@melhill_ We're sorry to hear you are having problems with your product. Please contact us directly through our Consumer Contact Form, kids2.com/customer-servi… or call us at 1-800-230-8190 for direct assistance. A team member will be happy to assist you.

@BrightStarts I bought my son the flashing monkey toy that spins and it’s stopped moving? It just flashes. We bought it to encourage his crawling, so it’s a little useless now? He’s started trying to crawl so we got it out to use it. It was bought in May from @SmythsToysUK.

@gspy82 We're sorry to hear you are having problems with your product. Please contact us directly through our Consumer Contact Form, kids2.com/customer-servi… or call us at 1-800-230-8190 for direct assistance. A team member will be happy to assist you.

@BrightStarts I ordered the Mr Ray Finding Nemo playmat from you through Amazon. There’s a piece missing - any chance you can help?

@SLSheltonAuthor Thank you for contacting us. We're sorry to hear you are having problems with your product. Please contact us directly through our Consumer Contact Form, kids2.com/customer-servi… or call us at 1-800-230-8190 for direct assistance. A team member will be happy to assist you.

An odd call to arms, here. Don Cooper's widow (if you're a reader of my books, you know who that is), cares for her 53 y/o blind/mentally disabled son. He lost his favorite stim toy, @BrightStarts Oball Flex & Stack 3". They dont make it anymore. And he is broken about it. HELP!

@SatonmyButt We're sorry to hear you are having problems with your product. Please contact us directly through our Consumer Contact Form, kids2.com/customer-servi… or call us at 1-800-230-8190 for direct assistance. A team member will be happy to assist you.

@BrightStarts Hi, my grandson has got the Pop and Giggle Pond Pal but the eyes don't roll, they are stuck. Is there a problem or do some versions have static eyes?

Baby will laugh and giggle while discovering colors, numbers, and music with the Pop & Giggle Pond Pal! bddy.me/2euG6MY

@Nea87 We're happy to hear from you. Please send us a private message with your email address, phone number, and mailing address so we may further assist you. Once this information has been received, our Consumer Services team will email you directly. Thank you!

@BrightStarts how can I get a replacement for this safari drum? It lights up, but doesn’t play music anymore and my 8 month old is losing it 😩😞