Brightside Insurance

@melanie251282 @holson1973 Hi Melaine, were you able to get this sorted? ^SI

@holson1973 @BrightsideInsur Hi I am have the same problem … how did you fix/get round this please?

@BrightsideInsur I am trying to log on to your website but I am not receiving the email to change my password as I can't remember it.

@holson1973 Hi Paul, apologises in the delayed reply. Has this been resolved? ^SI

@kevinsh13752750 @jasonvalantinom Hi Kevin, you do not need to be verified to DM us. Your X settings might need to be adjusted. We have followed you if that helps you to DM us. ^SI

@BrightsideInsur @jasonvalantinom I have been having trouble, and can't dm Brightside to get help and needing a blue tick to dm tells me I need to go elsewhere this Yr..

We'll be closing our phone lines at 5pm today. If you need to get through to us, our lines will be open again at 9am tomorrow.

@leepete17988744 Hi Lee, sorry for the late reply. The issue with the online portal affecting all users was fixed last week when the issue became apparent. If you're still having problems please do let us know. ^SI

@BrightsideInsur Registered for online account but when I log in it says processing but never actually let's me in

@Degs100 Hi there, apologises for the delay in replying. We were having issues with the online portal for all users, this was fixed last week. Please do let us know if you're still having issues logging in. ^SI

@BrightsideInsur love when you send me a quote that's double what I paid last year & the account page just buffers. Feels very convenient. Been with you years & this just feels like greed!!!!

@owen_paulwn180 Hi Paul, If you can please contact the claims team on 0330 333 7888 we can have a look at it from there. ^SI

@BrightsideInsur how do icheck my claims history or dates of claims I've got.

@SamSmith___ Hi Sam, the terms of the policy do state when purchasing to ensure all details are correct before a policy is set up, any mid-term changes are subject to a £35 admin fee as displayed in the terms & conditions of the policy. ^SI

@BrightsideInsur ridiculous that I’m being charged £35 admin fee on a policy that’s 36 hours old to change a registration because my registration wasn’t showing up as my vehicle when taking out the policy.

@williamdolan91 Hi William, we've followed you back so you should be able to DM us. ^SI

@BrightsideInsur hi I received an email can you dm me so I can chat

@fletcher_lauraa Hi Laura, our offices are open Monday-Friday 9am-6pm and Saturday 9am-1pm if you wish to contact us to cancel. ^SI

@BrightsideInsur Can you please help me cancel my insurance. No good when you work full time and your offices close at 6pm 😭

@sssss61292782 Hi there, if you're looking for business Insurance, a quote can be done via the following link brightsideinsurance.co.uk/business ^SI

Hello, I am looking to get insurance for my business and was referred to you by policybee. @BrightsideInsur

@Rainbow219 We don't have a chat facility for claims, if you can please contact the claims team on 0330 333 7 888 we can have a look into this for you.^SI

@BrightsideInsur can you help me with a claim? Can't get through on live chat

@GemBurke86 Hi there, it would depend on which one of our panel Insurers provide a quote. If you have completed a quote please call us on 0344 902 8347, if a quote hasn't been done yet, please complete one before calling us. ^SI

@BrightsideInsur do you cover cat n cars?

@MarkMarkSales That is strange, our DMs are open to send messages. Could you please come on to our profile and select new message from there to DM us. ^SI

@BrightsideInsur How do you propose I do that when you have DMs turned off?

@BrightsideInsur I made a formal complaint on Friday and was advised I'd be receiving a refund as per my cooling off period cancellation right in your policy wording but I have yet to hear back about either my complaint or my refund. Your live chat has been down, please respond.

@garyd74 Hi there, we'd advised for security to delete your policy number on public messages. To make a change to your this can be done via logging into your online customer portal or via calling us on 0344 902 8345 ^SI

@BrightsideInsur GDCCA06712283 would like to discuss adding my son to my driving policy. He has just passed his test. Tried ringing but couldn't get through thanks.

@EdMo96 Hi there, if you're looking to get in touch about a quote we can be emailed on car@brightsideinsurance.co.uk, if it's about an existing querying it would be best to contact us on 0344 902 8345 ^SI

@BrightsideInsur Hi there, is there a customer service email I can contact you on?

@KevinowenSmith1 Hi Kevin, we're sorry to hear about your vehicle. If you can please try our claims line on 0330 333 7 888 you'd be able to register a claim. ^SI

@BrightsideInsur impossible to get hold of to make a claim. Cars been stolen and you are all of a sudden unavailable

@thevenerablekev Good morning, Sorry for our wait time. Unfortunately, we are unable to change the start date of a policy. You would need to cancel it and re set it up again. We do also have webchat on our website. Thanks Joanne

@BrightsideInsur I’ve been on hold to you for 3 hours now. I need to change the start date of my van insurance. Is there an easier way?!

@Jvkelynch Good afternoon, I do apologise for the delay in getting back to you, we have been experiencing high volumes of calls recently. If you would like to drop me a DM with some policy information I can chase this up for you. Many thanks, Harry

@AbelMukoro5 Good morning I do apologise for the delay in getting through to us, we have been busy recently but I can assure you that all of our agents are working hard to reduce the hold time If you would like to drop us a DM with some policy information I can look into this for you Thanks

@BrightsideInsur It is really painful and horrible that since Friday l have been trying to cancel my insurance policy without any headway. I have been calling since morning till now and yet you are not picking my calls. It was very swift for you to collect my money but you do not have any online.

#brightsideinsurance Brightside Group have renewed their support for the T20 campaign bit.ly/2t4DI2I