British Gas Help

@apwOfficial If you'd like me to look at anything on your account though that you still need help with please DM your full name, full address and email address. Thanks, Heidi 2/2

@BritishGasHelp I want to change energy provider as I have had nothing but problems since moving house less than two weeks ago and nobody at British Gas takes any notice of me

@apwOfficial Hi. I'm sorry to read that you've had issues. We don't want to lose you but if you wish to change suppliers you just need to contact another supplier and make the request. We can't do anything on the system until another provider takes over. 1/2

@apwOfficial I am sorry to hear, looking at your current profile I cannot see any DM's but if you drop me a DM I am sure we can help get your query resolved. Thank you

@BritishGasHelp I did DM when requested but didn’t receive a response and that speaks volumes. What HAS happened to British Gas ????

@BritishGasHelp absolutely appalling service from British Gas. Staff that don’t listen that’s even if you can get through to actually speak to someone. Have been a British Gas customer for over 40 years but will not be for very much longer

@tinamaxwell2 Hi Tina 👋 this would indicate that the meter failed to send a read which was required, so we can assist please feel free to drop us a quick DM on here with your full address and email so we can investigate, we'll be online till 8pm tonight to help! ^James

@BritishGasHelp hi. Why have been asked to submit a meter reading? I have a smart meter which should provide the information you need

@Caineyface Hi Mark usually this would indicate the meter failed to send us a read when required, if you have time feel free to drop us a quick DM with you full address and email so we can assist you today and investigate 😊^James

@BritishGasHelp Why am I getting a text to provide a meter reading when I have a smart meter?

@Joeycourtney1 I'm so sorry to read this Joey, let us turn this experience around for you! So we can help please feel free to drop us a quick DM on here with your full address and email and we'll be able to respond before 8pm today in order to get this sorted! ^James

@BritishGasHelp trying to speak to customer service on the lite chat bot is a painful. Iv sent all docs to prove im an incoming lease holder via email and chat and still they’ve left me on out of contract rates. Id never ever recommend. The contract rates should be back dated!

@scottjralston Hi Scott, that's not good to see. I can check this with you, please send through a Private Message with the full address and either an email or contact number used on the account. Thanks, Anthony.

@BritishGasHelp I’m being billed for a property I haven’t lived in for 2 years, and when I lived there wasn’t connected to British Gas. I can’t get through to speak to an actual human being, what should I do?

@dawniedavidson Hi Dawnin, that's not good to see. If you need any help, please send through a a private message with your full name, the full address and either an email or contact number used on the account. Thanks, Anthony.

@BritishGasHelp Complained to the ombudsman now. Realised last DM 2 years ago (same meter 8 years after meter was de-energised) Couln' t make it up.

@BritishGasHelp you guys are complete idiots look at case ref 50299660977 a meter that was de-energised in 2016. You keep chasing payment. 17 June you advised account had been closed but you have just set up new account. What does anyone have to do?? 🤬🤬🤬🤬🤬🤬

@Trickeytree Hi Andy, I am so sorry to read that you have not been able to book an appointment for the service. I can certainly help with that. Can you please DM me the full address including postcode and phone number so I can look into this for you. Thanks Jalpa

@BritishGasHelp Our annual Boiler Service was due in April so is now 3 months over due and I can't seem to make an appointment online...?

@anitaafernandes Hi Anita, I'm sorry to see you are having trouble with your complaint being resolved, can you please DM your full name, full address & email address linked to the accounts we hold so I can take a look into this for you? Thanks ^Ash

@BritishGasHelp you guys are taking the piss. I’m also adding this to the Ombudsman evidence. Not you guys pretending to have an ombudsman team like it’s a thing. Girl can’t even spell either, you guys are getting sued.

@3_Heart_S Hi, the energy regulator (Ofgem) requires suppliers to perform safety inspections on all meters at least every 1-2 years, even if you have a smart meter. ^Ash

@BritishGasHelp Why is this done when I’ve sent the reading online?

@BritishGasHelp do you send Cadent people out for meter readings on your behalf?

@InfinitusSteve Please drop ourselves a DM and we can assist you further. Thank you

@BritishGasHelp I’ve tried that. There is no mechanism for making a payment

@BritishGasHelp your app doesn’t seem to be working. Is there a problem?

@InfinitusSteve If you scroll down the page it will highlight how you can make payments, you will need to register an account and log in to start the process.

@BritishGasHelp I’ve tried that. There is no facility to pay

@InfinitusSteve Here's a link to make payments on our website - britishgas.co.uk/help-and-suppo…

@BritishGasHelp Can you provide a link for making payments please?

@Gazza_Noble Hey Gazza, that's one of our contact numbers. ^James

@BritishGasHelp why is this number calling me asking for my details saying they are British Gas even came up on iPhone British Gas 0330 818 0226

@pevenseyjayne Hi Jayne, thank you for reaching out to us💙 I'm sorry to hear your thinking of cancelling your policy, I'll help you with this, please DM me your full name, first line of address and date of birth for verification on the account. Thank you- Faatimah

@BritishGasHelp Good Afternoon. I am writing to cancel Homecare 910003520347. I have received a renewal notice for 18 August 26. Online invites me to contact, but it just keeps spooling. Many thanks.