British Gas Help

@missinflower Hi there, sorry to hear that. I’m one of the British Gas Solvers. Please feel free to send us a DM and we’ll be happy to help.

@BritishGasHelp I need to speak to someone about moving in and provide previous meter readings. I am abroad and the phone number u have listed doesn’t work. Pls advise

@briamjam Hi . I'm one of the solvers at British Gas home care services. I'm sorry to hear this. If you need any assistance, please send us a DM and we’ll be happy to help. ^Kam

@BritishGasHelp so £408 a year for homemade and have an engineer call in once every year to say my boiler which you fitted is OK and leave 10 mins later is justified.15%up on last year you should be ashamed of your selves but wait it's the shareholders you feel are important

@briamjam Hi 👋, I’m disappointed to hear this, this is far from the level of service we aim to provide, I’d like to look into this and make this right for you. Please DM me your full name, full address and telephone number. Thanks Hasina

@BritishGasHelp your chairman or ceo should look in the mirror with his grossly overpaid salary and think about his bloody customers first,B Gas your disgraceful

@briamjam Hi . I'm one of the solvers at British Gas home care services. I'm sorry to hear this. If you need any assistance, please send us a DM and we’ll be happy to help. ^Kam

@briamjam Hi 👋, I’m disappointed to hear this, I’d like to look into this and make this right for you and also send this feedback internally to ensure changes are made to improve our services. Please DM me your full name, full address, postcode and telephone number. Thank you Hasina

@Dolman_DF5 Hi Tom. I am sorry to read that you are having issues with the app. We have not had any complaints in regards to this. Can you please PM/DM us the full address including postcode and phone number so we can assist further in regards to this. Thanks Jalpa

@BritishGasHelp Is there currently a problem with the App? For a few days now, I am receiving this screen when I log in?

@DeloresWhi50682 No problem at all if you do require any further assistance please do not hesitate to get in touch and we will assist further. Thanks Jalpa

@DeloresWhi50682 Hi there. I am so sorry that you are having issues. Can you please PM/DM us the full address including postcode and phone number so we can assist further.

@BritishGasHelp please can you send me the link for your live chat, I have an issue and am going round in circles.

@tony22745668 Hi there, Tony— sorry to hear that. I’m one of the British Gas Solvers. Please feel free to send us a DM and we’ll be happy to help.

@BritishGasHelp absolutely fuming with yous, your company installed a smart meter yesterday and it’s not working. Will not take the top ups and won’t accept manually. I’ve been on phone constantly all day asking for engineer but been fobbed off. No gas , a two year old with cold

@Beloved71478281 @BritishGas Hi, thanks for getting in touch. You're speaking with Oli from the Homecare Team. Please remove your personal details from public and message us via DM/PM if you still need help with anything. Thanks :)

@BritishGas do you think an annual gas boiler service is suffice when it’s attached to this? And no, there are no TVRs at water points, and yes the thermostat is not operational on the tank and yes it’s asbestos. 112 white hart lane. Sw13 0qb. Local authority failure to act

This is a category One hazard Any gas engineer or surveyor care to explain why? @BritishGasHelp @BritishGas @SSE

@TimeMunk Ah I'm glad to hear it's working for you now 🙂 If you do have any trouble at all in future, please don't hesitate to reach out. I hope you have a lovely weekend!

@TimeMunk Hi Josh - I'm really sorry you're having trouble with your monitor. Could you please send over a private message so we can take a look into this for you?

@BritishGasHelp Hi there. Our meet meter is showing this for the electric side. What do we do to fix it. I’ve tried turning display on and off.

@iconicfield Thanks for bringing this to our attention Jamie. For legal purposes, we need the account holder to make these changes to their account & notify us of a change of address. ^Zarah

@BritishGasHelp Please update your records as this person has moved and is not known to the new occupant. Thanks

@farnonje Hi there! 🎉✨ You’re through to Peter in the Services Department! 🙌 Could I take your full address and Policy number please, so I can get your account up and running for you? 😊

@rachelyellow46 Hi there! 🎉✨ You’re through to Peter in the Services Department! 🙌 Could I take your full address and Policy number please, so I can get your account up and running for you? 😊

@BritishGasHelp I’ve spent an hour on WhatsApp today trying to get a 3 year old refund check reissued. Why? It arrived today, 3 years late. I’ve given my details several times, been pushed to various departments with no resolution. Help please.

@louisesellars1 Hi there! 🎉✨ You’re through to Peter in the Services Department! 🙌 Could I take your full address and Policy number please, so I can get your account up and running for you? 😊

@BritishGasHelp Shahzana. Please contact me regarding the Trust Pilot complaint I left

@RaymondGoodCat Hey Raymond, Danielle here. I can take a look into this for you. Can you pls pop over a DM with your full name, address and email for me? Thanks!

From an email dated 26/02/26 from @BritishGasHelp . And now they've just sent me ANOTHER new bill! You utterly useless, incompetent bunch of robbing *****! I HAVEN'T LIVED THERE SINCE JANUARY 9TH!! FUCK OFF!!!

@PD_Dip @BritishGas Hey Pradeep, you're through to Danielle and I'm a case handler here at BG Energy. This isn't great to hear! I can check it over for you. Can you please pop over a DM with your full name, address and email for me? Thanks, Danielle.

You can't make complaints about smart meter installation appointments cancellations, no option on webform @BritishGas Apparently there are technical faults engineers call drops and they cancel appointments leaving the customer waiting. @BritishGasHelp

@BritishGas @DaveD250 Hi Dave 👋, I’m disappointed to hear this, this is far from the level of service we aim to provide, I’d like to look into this and make this right for you. Please DM us again with your full name, and address as I am unable to see the DM you have sent. Thank you- Hasina

@DaveD250 @BritishGasHelp Hi Dave, I’m really sorry to read this. If you’d like some help, please feel free to send me a private message. ^Wayne

@BritishGas @BritishGasHelp My Executive complaint with your CEO is getting absolutely nowhere because the Complaint Handler is incompetent! No empathy (Death of a customer) No Integrity & No Accountability! Absolute SHOCKER by all involved at #BRITISHGAS

@CacAnna Hello Caccie 👋 Sorry to hear your boiler isn’t working! It’s great that you’ve got a warranty. If you could drop us a quick private message with your details, we’ll be happy to look into this and help get things sorted for you. 😊 Thanks -Sukhi 💙

@BritishGasHelp I have a boiler under warranty it’s not working pls help