Brother Canada

@cookiesews Hi! We replied to your DM message. Thank you! C.

@Brother_Support sent a message.

@munizfraticelli You can also contact us by email at the following link: support.brother.ca/app/ask/p/9800 Thank you! C.

@Brother_Support I bought two @Brother_Support printers for my office. I will be returning them and explaining the toner scam on all review platforms. #Brother used to be a reliable, honest brand. It looks like they're tweaking their toners to scam customers just like everyone else.

Very disappointed with my #MFC-L3720CDW from @Brother_Support. Printer asking to replace toner after three months of very light printing. Counters show over 600 b/w and 300 colour prints, which is impossible, since we print an average of 10 pages a week. Defect or scam?

@munizfraticelli Hi Victor! For this issue, pls contact our support team via our Live chat @ the following link and one of our agents will assess the issue with your printer and resolve the problem with you: support.brother.ca/app/chat/chat_….

@PatrickCCanning Hi Patrick! We are sorry to see the issue that you are having in trying to reach our team through Live chat. Instead, please contact our support team through our Email support from this link support.brother.ca/app/ask/p/9213 to send your request for help. Thx! C.

@TaranVH Or send us a private Twitter DM with your email address so we can help you better. Thx C.

@Brother_Support All that does is let me click "troubleshooting," which brings me to this web page! support.brother.com/g/b/faqend.asp…

@Brother_Support How do I get rid of this horrible pop-up that keeps respawning every 5 minutes? I KNOW I'm out of yellow ink.

@TaranVH Hi Taran! The link that we sent you to follow was the steps for « Turn Off the Show Status Monitor Feature” so that you don’t those pop ups every 5 minutes. If you have other issues, then pls use the Live chat link that was sent to you for support with an agent...

@TaranVH But if the issue persists, then pls contact our support team through our Live chat system from this link and one of our agents will be able to help you: support.brother.ca/app/chat/chat_…

@JJJENNNNN Hi, you can try resetting your labeler by following these steps tinyurl.com/y9ps2jtp, please ensure that you have installed new alkaline batteries. If the issue persists, please chat with a support representative here: tinyurl.com/3dzazajaG!

@Brother_Support: The display on my P‑touch 1090 handheld labeler is showing only exclamation marks no matter what I do. Is there a remedy for this or is it completely broken? -

@TPS_32Planner @dontforgetchaos You can also make the change via the printer’s web interface rather than the printers control panel menu options. G

@Brother_Support @dontforgetchaos It should be a while lot simpler, instead of having to dive into the menus every time I want to switch between the 2.

I’ve just spent an hour SCREAMING at my printer. It won’t connect to my new broadband. In my ENTIRE life I have NEVER had a home printer that did what it said on the box. Absolute bollocks. Every time. My blood pressure can’t stand it.

@TPS_32Planner @dontforgetchaos Hi, I’m sorry to hear that you are having difficulties with switching between Ethernet and Wireless, please note that only one network connection can be active at one-time. If you need assistance, please chat with one of our representatives. support.brother.ca/app/chat/chat_…… Thanks G!

@dontforgetchaos Our @Brother_Support printer is pretty good, does Ethernet and WiFi connectivity and prints from Android devices (and allegedly Apple devices) but one needs an engineering degree to switch between Ethernet and WiFi (or at least have the convoluted instructions at hand).

@MrBadGuy905 Hi! For technical support on Brother products, we only have it through Live chat from a PC & Email support. To reach one of our agents, pls go to the following link for Live chat: support.brother.ca/app/chat/chat_… . For Email support, pls use this other link: support.brother.ca/app/ask C.

@Brother_Support why can’t I find an email or phone number anywhere on you customer support site? ( maybe I’m missing it) I have 2 Brother Printers that are often stuck in “ sleep “ mode, including the obedient directly connected to computer. Driving me insane.

@patchcollecter Hi Rodney! No you do not, you scan from the computer using the Brother software called Control Center 4. If you do not have it on your computer, then download and install the Full software from our download page from this link: support.brother.com/g/b/downloadto… C.

@Brother_Support so dont press scan button from my printer then ?

@Brother_Support how do I scan receipts from L2700dw then send to my desktop for my copy's thanks or laptop

@patchcollecter But if you are still having difficulty scanning your receipt to your computer, please contact our support team via our Live chat system at the following link to get help from our agents: support.brother.ca/app/chat/chat_… Thx! C.

@lola_pisca Hi Lola! Only our support team can be able to change your account email address from our system. Please use our Live chat system at the following link for an agent to change your account email: support.brother.ca/app/chat/chat_… Thx! C.

Hi..., I need to change my email address on my account, please give me the instruction @Brother_Support

@KZandee Hi! Please log into your account first and then add the product into your cart and then use the discount code. If the issue still persists, then contact our sales department through Live chat at the following link and an agent can help: support.brother.ca/app/chat/chat_… Thx! C.

@Brother_Support Your coupon code that I received in an email (and that is good until the end of September) doesn't work.

@normaegraham1 Hello Norma, Thank you for contacting Brother Canada. We are sorry about this delay in delivery. We have answered your message sent through Facebook Messenger. We await your answer there so we can help you. A.

@danjuneau Hi Daniel! Sorry to see that you had connection issues with a Brother printer. If you still have connection issues, pls contact our support team via our Live chat system at the following link and one of our agents will be able to help you: support.brother.ca/app/chat/chat_… Thx! C.

@Brother_Support brother airprint printers often disconnected…… boring. Looking for another fidelity brand

@stoakleyaudio Hi Andrew! We are happy to see that you can print again with your Brother machine. Don’t hesitate to contact our support team if you need more help. Have a great day! C.

Big props to the @Brother_Support website. It, in fact, worked when I unplugged and held the power button down before plugging back in. It's alive! I can print again!!