Butterfly Twists

GIVEAWAY! We are giving away £100K worth of shoes, to help get Britain moving again. We want to support as many people as possible, from the ground up. CLICK TO ENTER: butterflytwists.com/love Don't forget to like and retweet!Red heart T&C's apply: - UK only - Closes 28.06.20

GIVEAWAY! We are giving away £100K worth of shoes, to help get Britain moving again. We want to support as many people as possible, from the ground up. CLICK TO ENTER: butterflytwists.com/love Don't forget to like and retweet!Red heart T&C's apply: - UK only - Closes 28.06.20

@sarahemlee Hi Sarah, I’m sorry for the delay. The system we use to manage our customer enquiries broke down, we are working to ensure everyone waiting for a response receives one as quickly as possible. I have sent your information to our CS team who should be in touch later today.

@ButterflyTwists Hi, it's 166055

@ButterflyTwists I am trying to arrange a return but can't do on your website. I've emailed your customer service department 5 times with not a single reply, and there is no phone number on your website either. Can you suggest where I go from here....

@maryleen90 @MaryMeredith2 Hi Mary, sorry you have been having trouble reaching out customer service team. Thank you for sending through your order number. We have passed your information on to our CS team who should be in contact with you shortly.

@MaryMeredith2 @ButterflyTwists Please could someone get back to me? My order is 166168.

@ButterflyTwists still trying to get hold of a useable returns form. Can anyone help please?

@MaryMeredith2 Hi @MaryMeredith2, we’re sorry you are having trouble with your return. Please contact our customer service team via the contact us page on our website. They will be able to help you with this. Thanks.

Ugh, love @ButterflyTwists @BTwistsPH so much. 😌 "I'm not a shoe hoarder, I'm a shoe collector."

@charlotteeagar1 Hi Charlotte, really sorry you have had a bad experience. Could you please confirm your order number so I can enquire with our customer service team.

What is going on with @ButterflyTwists ? I’m trying to return a pair of shoes which are too small and they won’t reply. On line shopping bit of a con?

We have popped up at #WeAreTechWomen today with shoes and cupcakes. Thanks @WATC_WeAreTech for having us 😊

Check out how YouTuber, Laura Melhuish-Sprague is wearing our AW18 collection. WEEKLY LOOKBOOK | 4 MUST HAVE SHOES FOR AUTUMN | Laura Melhuish-Sprague youtu.be/Qk9T62eai44 via @YouTube

Everything just seems better when you're wearing great shoes. #FLORENCE Brocade #butterflytwists #butterflytwistsshoes #shoes

@Peachy10 Hi Alicia, really sorry for the delay in getting back to you! Our customer service team have said they have now resolved the issue. I hope you enjoy your shoes! Please get in touch if you have any further queries.

@ButterflyTwists - please can somebody respond to my emails regarding my recent order???!!! Poor customer service received so far! The ticket number is 28394

CAN YOUR SHOES DO THIS? #foldableshoes #foldingshoes #foldablefootwear #balletpumps

If the shoe fits, buy them in every colour! #CHEVAL 😍

There is some big news getting us through Monday morning... Meghan Markle is expecting a baby in spring! #royalbaby

#Rebecca In case you didn't know, we are obsessed with brocade. #Butterflytwists #newseason #aw18 #foldableshoes #loafers

@susannicholl1 Hi @susannicholl1 the Cheval is £50

@ButterflyTwists ??? Can you tell me the cost of #Cheval please x #AW18 Thanks Sue x

It's kinda a big deal...WE DO HEELS #CHEVAL #BUTTERFLYTWISTS #HEELS #SHOES #AW18 #NEWSEASON

@NeumannGraham Hi @NeumannGraham sorry for the delay. This return has now been processed and you should receive a confirmation email shortly.