C5 Insight

Marketers, we did your homework. Here's our roundup of Microsoft's 2026 Release Wave 1 for Customer Insights - Journeys, highlighting five practical improvements, including updates many marketers have been asking for since the product's debut. (Blog linked in the comments.)

Scale by design with an AI CoE: c5insight.com/services/digit…

Copilot momentum builds fast once teams experience the value in daily workflows. Without a CoE, that momentum turns into drift. Is your Copilot adoption scaling by design, or just because demand showed up first? #CenterOfExcellence #AITransformation

In Dynamics 365 Sales, Microsoft now offers three out‑of‑the‑box AI agents: 1. Sales Qualification Agent 2. Sales Close Agent 3. Sales Research Agent Learn what sales leaders need to know about each one: c5insight.com/best-ai-agents… #AIAgents #Dynamics365Sales

Learn more: c5insight.com/center-of-exce…

Deployment turns tools on. Operationalization turns them into capability. One of the most effective ways organizations make that shift is through a Center of Excellence. Need a crash course on CoEs? We wrote a blog breaking it down. #CoE #CenterOfExcellence #AITransformation

Copilot adoption is a maturity curve. Often, companies move through several stages simultaneously. Read the full breakdown of the 5 Levels of Microsoft Copilot Adoption Maturity: c5insight.com/5-levels-of-mi… #MicrosoftCopilot #CopilotAdoption #AITransformation #AIJourney

Happening now at AI Agent & Copilot Summit: a live fireside chat with Geoff Ables answering one of the FAQs we hear: How do you choose the right Copilot solution? Save this slide as a handy reference guide! #AIACSummit #MicrosoftCopilot #CopilotChat #CopilotStudio #AgenticAI

🍀 Happy St. Patrick's Day! At C5 Insight, LUCK is our people-centric approach to work: L: Listen to people U: Understand the current state C: Connect people, process, and platforms K: Know how to measure and improve success And that kind of LUCK happens more than once a year.

We hear the same concern in nearly every #AIReadiness workshop: Will Copilot "leak" information? #Copilot doesn't unlock content or override permissions. It exposes existing #governance and security gaps. Download our Copilot Data Readiness Checklist to assess how ready you are.

When teams start building agents, it feels productive…until the fire drills begin. Give your teams the best practices they need to build agents without creating chaos. Start with our 1-day Copilot Studio Maker FastTrack: c5insight.com/expertise/ai-t…

Once agents connect to real data, #AIgovernance gets urgent. #Agent365 helps organizations inventory, secure, and govern agents as they scale with: - agent registry - access controls - activity mapping - interoperability - auditing Learn more: c5insight.com/microsoft-agen…

Before you build another agent, clarify two things: 1. What problem are we solving? 2. How will we know it worked? When nobody defines success, everything sounds like a "good idea" worth building. Get the #CopilotStudio #AgentBuilder Decision Guide c5insight.com/guide-where-to…

#AIGovernance isn't a PDF. It's what happens in real time when #agents connect to data, get published, and start taking action. The real risk isn't usage. It's scale without visibility. Our #AITransformation Playbook helps teams balance speed and control. Download below.

Watch Cowork take action: microsoft.com/en-us/microsof…

📣 Announced today: Copilot Cowork Cowork doesn't just chat with you. It plans and works across Outlook, Teams, Excel, and the rest of M365. Key feature highlight: you can interrupt Cowork at any point to make changes, add context, or pause execution! microsoft.com/en-us/microsof…