CB2

@espicyseabass Hello, Sebastian. Thank you for reaching out. We just did a follow up call to you and everything was correct. Please call (800) 967-6696 if you have any further questions. Thank you!

@CB2 Hey, I just received a call from Lori in Customer Service, who mentioned she was going to give me a 20% refund, but after looking at the refund receipt, it's 15%. Could you please check this? Thank you!

Bought a couch from @CB2 in September. Defective. Replacement was also damaged; your team confirmed it. I reported it immediately. You responded in December. I’ve followed up multiple times with photos and emails. Now you’re ignoring me. This is unacceptable. Fix it.

@jawk Hi Jack, we sincerely apologize for the inconvenience. Since your item was purchased at an outlet, you would need to work directly with them for assistance. Outlet locations operate independently from our retail division. We appreciate your understanding!

After washing it & attempting to put the fitted sheet on the mattress we realized it was a queen set which we don't own. We called the store and they said we could get a refund. Tell me why we drove from San Jose to Livermore only to be told we'd only get a gift card WTF!

Last month my girlfriend and I bought what was labeled as a king sized duvet cover at a @CrateandBarrel outlet in Livermore. When we got home and removed the packaging it turned out to be a linen set which we didn't mind so we washed it so we could use it. 1/2

@DMeer27 Hello, we have responded to your DMs and are working to resolve your issue as quickly as possible. Our Customer Care team will follow up with you as soon as they have more information. Thank you for your patience and understanding!

@CB2 I do not have PM. You have to reach out to me directly

Yet again @CB2 leaves us hanging with vague promises of delivering the whole order. Guess which actually arrived? 🤔🤔

@DMeer27 Hello, we have responded to your DMs and are working hard to resolve your issue as quickly as possible. You can also reach out to Customer Care at 800-606-6252 from 8 AM - 8 PM CST, or for faster service, chat live through our website until 11 PM CST. Thanks!

@DMeer27 Hello, thanks for reaching out to CB2. We apologize for any issue with your order. Please feel free to PM your order details and we will follow up with you. You can also reach out Customer Care team at 800-606-6252 from 8 AM - 8 PM CST, or via live chat until 11 PM CST. Thanks!

@CB2 do not order from CB2. We ordered a bed and adjoining nightstands. Here's what actually arrived, and the company "can't say" when the rest of the bed - the actual bed- will.

@DMeer27 Hello, thanks for reaching out to CB2. We apologize for any issues with your order. Please feel free to PM your order details, and we will follow up with you. You can also reach out to Customer Care at 800-606-6252 from 8 AM - 8 PM CST, or via live chat until 11 PM CST. Thanks!

@CB2 Donna was supposed to call us today and she never did. We are still waiting for a response and I've been on hold forever

@DMeer27 Hello, We sincerely apologize for your delivery expereicne. Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 This is what should have been delivered - the full set with the drawers on the side as you see in our order.

@DMeer27 Hello, Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 "You won't know" is not an answer

@DMeer27 Hello, We sincerely apologize for the delays you have experienced with your order. Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 And we expect a full refund if we do not receive a time response and ETA, including your responsibility to come take all delivered items so far back.

@DMeer27 Hello, We sincerely apologize for the delays you have experienced with your order. Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 Thank you. We are prepared to cancel the order and send all items back if you cannot deliver all items in a timely fashion. No ETA is unacceptable to us. On your website it says April for this set. Your customer service says they have no idea for ETA or why it's held up.

@DMeer27 Hi DM, we're so sorry for the delay and the mix-up with your bed! We see you've already sent over your order details via DM—thank you. Our team is looking into this right now, and we’ll message you back privately with an update as soon as possible. Thanks!

Please do not order from @CB2, this was the "order" we got from them and they have no idea when the rest will arrive. They need to be held accountable ASAP!

@DMeer27 Hi DM, we're so sorry for the delay and the mix-up with your bed! We see you've already sent over your order details via DM—thank you. Our team is looking into this right now, and we’ll message you back privately with an update as soon as possible!

@CB2 what kind of nerve is this to deliver this order without the actual bed? We paid you. You won't even tell us when the bed is coming! Make this right - NOW. I strongly discourage ANYONE from buying from @CB2

@secmeer_selin Hello, We sincerely apologize for any return issues you have experienced with your order. Please DM us with your order number and we would be happy to look into this further for you. Thanks! - Michele

@CB2, worst customer service ever! We bought over $500 worth of dinnerware that looked different from the website. We wanted to return it, but they asked us to bring 3 large boxes to their store for the return.

@VSpratte49184 Hi! I’m so sorry your order experience wasn’t the best and that you received the wrong color. Please direct message us your order number and details so we can help make this right. We look forward to assisting you!-Monique

ok @CB2 this has become a comedy of errors! ordered couch in october, found out it was back ordered in nov, finally get confirmation of delivery- but to WRONG address- took 3 days to fix that. delivery day today! you bring the WRONG fabric.Fix it and give me a discount!!

@simonsumf @simonsumf, We are always looking for ways to better train our team and improve our processes to prevent this from happening. If you’d like to DM your order information, I’ll be happy to pass this feedback along to the right department. - Thank you, Lori

@CB2 you need to train your customer service staff properly to ensure they are providing customers the correct information! I reached out twice two reps provided wrong information about customer pickup at the warehouse. When my order was cancelled I had restart this process!

@simonsumf Good Afternoon, We are very sorry to hear about your order. Have you now communicated with our Customer Service Team? We can check on this for you if you would kindly DM your order information details. Sorry for the wait. Thank you - Lori

@CB2 my order has now been canceled and rescheduled several days out when I could have picked it up today without having your reps cancel my order and reset the pickup date! I have now been on hold for 60 minutes waiting to speak to an escalation supervisor! So disappointed!

@JohnBut99359253 @couponfollow Hi John! New customers can get a promo code for regular-priced items by signing up for our emails and texts at the bottom of our homepage. Once you sign up, you’ll receive your one-time promo code via SMS (some exclusions apply). Hope this helps!- Monique

@CB2 do you have any discount codes? Thank you! couponfollow.com/site/cb2.com via @couponfollow