CB2

@erinbilbray Hi Erin, our CB2 Customer Care team is available daily to assist you. Please call us at 800-606-6252 from 8 AM - 8 PM CST, chat live through our website until 11 PM CST, or send an SMS/Text to 312-779-1970 with your order number and we would be happy to assist. Thanks!

How do i talk to a human @CB2 ? I need help with customer service. This AI crap is very frustrating.

@erinbilbray Hi Erin, we're sorry for any issue with your order ETA. For the fastest service, please call our Customer Care team at 800-606-6252 from 8 AM - 8 PM CST, live chat through our website until 11 PM, or send us an SMS/Text at 312-779-1979 with the order details. Thanks!

@CB2 I cannot DM unless I want to pay for premium on x or you like my post, You have now just changed my order to arriving after October 31st. When I ordered it was “in stock”. Never again.

Can someone one tell me what the problem is with @CB2 ? Items they list in stock are taking months to ship. Customer Service is a joke.

@ahleeeeeeeee @bassdrumofdeath Hi! Congratulations on your new home! We would be happy to take a look at your order. For your privacy and security, we recommend removing your order number from this public post and sending us a direct message with your order details. We look forward to assisting you!

Hi @CB2 — I recently placed order #147568206 for the Canyon 60” Oak Media Console. We just moved into our new home and were wondering if there’s any chance of an earlier delivery date or inventory at another warehouse. Thanks for any help! 👀 @bassdrumofdeath

@huntergammon10 Huge thanks for taking the time to shout out, Brock. We’ll be sure to pass this glowing review along to Brock and the team at the Portland, OR store. Enjoy your new products!

@CB2 shout out to great service from Brock Zietz at Portland OR store. He helped work out wood colors, product details and got everything ordered and shipped. He’s the best!

@jennipopewalker Hello, We are so sorry to hear about your experience and understand your frustration. Please DM us your order # and we would be happy to review this for you.

@CB2 failed to deliver my order. After wasting 3 hours with customer service, @CB2 refuses to replace or refund the item, unless I file a police report - for an item that was never delivered or in my possession.

@huntergammon10 @daragh @financial_imprt Hello, we understand your concern and apologize for the frustration. Credit card accounts and security reviews are handled directly by our financial partner, Imprint. We do not have access to their review details or decisions. Please contact Imprint Support for assistance.

@CB2 @daragh @financial_imprt @CB2 no one has provided any indication of an”security review”. No evidence or mention of fraud. Please Escalate and provide an explanation for these actions

@Daragh Murphy and @financial_imprt @CB2 please work with your support team to provide better service to your CB2 Reward Card. When I purchase a new bed at CB2 and a mattress at Big Fig, does it make sense to call this a suspicious transaction? I report and then you block me!

@huntergammon10 Hello, We are sorry to hear about your experience and understand how frustrating that must have been. Security reviews are intended to help protect our customers, but we apologize for the inconvenience this has caused. We will pass this feedback along to the appropriate team.

@CB2 your Rewards card needs help. They block the purchase of a mattress after I bought a bed from CB2. This prevented the reward offer! They do not respond and blocked my card. Terrible service

@espicyseabass Hello, Sebastian. Thank you for reaching out. We just did a follow up call to you and everything was correct. Please call (800) 967-6696 if you have any further questions. Thank you!

@CB2 Hey, I just received a call from Lori in Customer Service, who mentioned she was going to give me a 20% refund, but after looking at the refund receipt, it's 15%. Could you please check this? Thank you!

Bought a couch from @CB2 in September. Defective. Replacement was also damaged; your team confirmed it. I reported it immediately. You responded in December. I’ve followed up multiple times with photos and emails. Now you’re ignoring me. This is unacceptable. Fix it.

@jawk Hi Jack, we sincerely apologize for the inconvenience. Since your item was purchased at an outlet, you would need to work directly with them for assistance. Outlet locations operate independently from our retail division. We appreciate your understanding!

After washing it & attempting to put the fitted sheet on the mattress we realized it was a queen set which we don't own. We called the store and they said we could get a refund. Tell me why we drove from San Jose to Livermore only to be told we'd only get a gift card WTF!

Last month my girlfriend and I bought what was labeled as a king sized duvet cover at a @CrateandBarrel outlet in Livermore. When we got home and removed the packaging it turned out to be a linen set which we didn't mind so we washed it so we could use it. 1/2

@DMeer27 Hello, we have responded to your DMs and are working to resolve your issue as quickly as possible. Our Customer Care team will follow up with you as soon as they have more information. Thank you for your patience and understanding!

@CB2 I do not have PM. You have to reach out to me directly

Yet again @CB2 leaves us hanging with vague promises of delivering the whole order. Guess which actually arrived? 🤔🤔

@DMeer27 Hello, we have responded to your DMs and are working hard to resolve your issue as quickly as possible. You can also reach out to Customer Care at 800-606-6252 from 8 AM - 8 PM CST, or for faster service, chat live through our website until 11 PM CST. Thanks!

@DMeer27 Hello, thanks for reaching out to CB2. We apologize for any issue with your order. Please feel free to PM your order details and we will follow up with you. You can also reach out Customer Care team at 800-606-6252 from 8 AM - 8 PM CST, or via live chat until 11 PM CST. Thanks!

@CB2 do not order from CB2. We ordered a bed and adjoining nightstands. Here's what actually arrived, and the company "can't say" when the rest of the bed - the actual bed- will.

@DMeer27 Hello, thanks for reaching out to CB2. We apologize for any issues with your order. Please feel free to PM your order details, and we will follow up with you. You can also reach out to Customer Care at 800-606-6252 from 8 AM - 8 PM CST, or via live chat until 11 PM CST. Thanks!

@CB2 Donna was supposed to call us today and she never did. We are still waiting for a response and I've been on hold forever

@DMeer27 Hello, We sincerely apologize for your delivery expereicne. Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 This is what should have been delivered - the full set with the drawers on the side as you see in our order.

@DMeer27 Hello, Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 "You won't know" is not an answer

@DMeer27 Hello, We sincerely apologize for the delays you have experienced with your order. Please DM us with your order number and we would be happy to look into this further for you. Thanks!

@CB2 And we expect a full refund if we do not receive a time response and ETA, including your responsibility to come take all delivered items so far back.