Carrie Goucher

@edinburghcashme I placed £45 order on 22nd November. Received confirmation email. No further emails, no delivery, no response to email, no answer on your phone line. Please reply to my messages.

@ArgosHelpers Can you let me know how to get to a real person? The spare part delivered to fix my order which was broken was the wrong part and I'm going round in circles with the bot - it keeps taking me back to the beginning (options 1 and 2). Can you let me know what next?

@CBedingfield Good Afternoon Carrie, I do understand you are not happy with the bot. I am sorry to state it has not been passed to us as of yet for us to reply. - Charlotte

@ArgosHelpers I have a faulty item but can't get sense out of the online chat, the X automated chat, the Facebook automated chat and when I phone the helpline, it can't hear my voice and put me through. How can I speak to someone?

@ArgosHelpers I'm back in chatbot hell :-( Please get me out

@ArgosHelpers My spare part arrived but it's the wrong one. Please can you respond to my DM and send me the right one?

@ArgosHelpers Can you give me an ETA on when you'll reply to the DM you asked me to send please?

@ArgosHelpers Thank you - I've DM'ed again with as much info as I can.

@ArgosHelpers Can you give me an eta on a reply please?

@CBedingfield Hello Carrie, can you DM us through here and we can look into this for you ~ Matt

@ArgosHelpers Thank you, but how - I have followed all the instructions and it keeps looping me back to the beginning. What's the magic word to use?

@CBedingfield The bot will put you through to a agent that can help ~ Matt

@ArgosHelpers I have DM'ed several times but just go round in circles with the bot

@Gocompare_Help Your system generated a set of quotes of a similar price. I picked one, clicked through to the insurer and the quote is now nearly 2.5x what's on your site. How can I access the quote you gave me?

@roddaut @MeetKevon It would be A for me, for sure! Though agree they are both useful and interlinked.

Can you help me figure out what to build next? I just joined @MeetKevon 's Build In Public Sprint. Each sprinter will create a project and post about it each day. I've got two ideas and would love to know which you're interested in most. A: How to create marketable skills sessions workshops B: How to choose winning course ideas More details below. A: Creating skills session workshops Online workshops generate instant authority. But people can spend up to 10 hours developing a sixty minute class. Imagine that you can create a 90-minute workshop that gets you rave reviews with just 2 hours of prep. That's what you'd learn how to do with my skills sessions training. I put on 7 of these workshops over the past few months, and they all got rave reviews. B: Winning Course Ideas One thing that keeps people from creating a course is not having confidence in their idea. It's hard to stay focused on creating something when you aren't sure it's the right thing. I can show you how to sharpen your course idea and then shape it using feedback from the right people. That way you'll be able to complete your course and offer it to the world. So which do you want me to build for you? Option A: Skills Session Training Option B: Winning Course Ideas #buildinpublicsprint #buildinpublic

@Nicolascole77 🚢, thank you :-)

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Back to back meetings This shouldn’t be a thing. “Sorry, I’ve been in back to back meetings” “I can’t, I’m in back to back meetings.” Unless you're the CEO of the universe, you shouldn't be in back to back meetings (unless you want to). I'll help. fewerfasterbolder.com/pioneers

Here’s the thing about collaborative working. Coordination is in conflict with concentration. We need both but coordination (i.e. meetings) seems to have a free rein right now. We’re out of balance. I help orgs get back IN balance ⚖️ and make space for deep work.

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My definition of clean comms: 1. High honesty 2. High care for the other people 3. High care for the shared goal 1 without 2 or 3 is a whole load of bad things. 1+2+3 is the way to truly listen / empathise AND say your truth / hold your boundaries.

You don’t need to become a master facilitator to run a great meeting but your team will massively appreciate it if you: 👉 share the scope in the invite 👉 find ways to hear everyone’s voice 👉 capture decisions and actions in a shared document