Charlene Richmond

@FlyingBrussels Is there a reason why you will not permit passengers board yet refuse to assist them?

You know what @porterairlines , I have messaged you and near begged for assistance and you can't even properly assist.

I am curious @porterairlines if you say you located a bag you mishandled, why do you not provide any further updates?

@porterairlines Have you given your agents any recent customer service training? Your agents are disrespectful to passengers and do not try to assist in any way.

Good morning @porterairlines ! How is your average this morning for loss luggage? Have you even thought of providing customer service?

Did you know your agents yawn non stop in front of passengers at YYT and act like love struck teenagers at YYZ @porterairlines

You know what @porterairlines maybe some news outlets such as @CTVNews or maybe @globalnews would love to hear about how you lose passenger's bags and then have zero communication with them.

How is the loss luggage treating you now @porterairlines ? Still losing passengers belongings with no remorse?

How are you today @porterairlines ? Continuing to lose passengers luggage and not update them on the whereabouts? Still not reading your messages correctly?

The fact that @porterairlines does not acknowledge customers, loses luggage and will not do anything about it is testament to their poor customer service.

So @porterairlines messages asking how to assist and doesn't even properly ready message they give a standard answer.

You should really be ashamed of yourselves @porterairlines ! Losing people personal belongings with no remorse or customer service!

Gee how silly was I thinking @porterairlines had wifi on their flights! More promises, less service and reliability. Very poor customer service.

Staying with your trend @porterairlines , luggage held hostage, boarding people on flights and making multiple excuses to delay. What happened to your fantastic service?

I hope you are proud of yourself @porterairlines for holding the Christmas gifts of a 5 year old. Fantastic customer service!

Hey @porterairlines how long do you usually hold people's luggage hostage?

@porterairlines It keeps getting worse. You change destination mid flight and now cannot tell someone when their luggage might actually arrive. Great service you are providing.

@porterairlines What is happening with your service? You now change destination mid flight, don't register luggage and no new flight from unplanned destination.

@porterairlines It is such a shame, your customer service used to be the best and whatever is happening recently, your agents do not want to assist. Your service is becoming poorer and poorer all the time.

If @Bell_Aliant service gets any worse, please shut down and stop the disgrace! You sent a fibe box to my old address that has everything completely disconnected and then tell me there is nothing you can do about it!!