Conversation Design Institute

In this example, a full travel experience is created with AI — then carefully reviewed, corrected, and reshaped by a human. That gap between output and outcome is where most of the real work happens. And it’s often underestimated. hubs.la/Q04fkYsK0 #ConversationalAI

Before scaling AI, you need a method. The CDI Method Foundation certification validates your ability to design AI assistants using a structured, proven workflow — from selecting use cases to improving performance.  View details: hubs.la/Q04f1s0n0 #ConversationalAI

Last chance to join. Today we’re going live with Scaling Conversational AI to Voice with Endre Davids (Seamly). No replays guaranteed. This is your final opportunity to be part of the live session. Tuesday, May 19, 2026 4 PM CET Sign up: hubs.la/Q04f10sl0 #lAI

If your idea doesn’t fit the KPI, it usually gets ignored. That doesn’t mean it’s wrong. Jason breaks down a simple but underused approach: make the idea visible. Full episode hubs.la/Q04fkR840 #ProductStrategy #Innovation #AIWork #UXLeadership #ConversationDesign

Most AI fails at the conversation level. CxD1 focuses on the fundamentals of conversation design — building structured, human-centered interactions hubs.la/Q04f1jH80 #ConversationDesign

7 days left. Most conversational systems are still optimized for chat. Voice changes the rules. This webinar focuses on what it takes to design for those conditions. Tuesday, May 19, 2026 4 PM CET Sign up: hubs.la/Q04fldsL0 #ConversationalAI

Where do you draw the line with AI? Using LLMs to support creativity, everyday decisions, and low-risk use cases is one thing. Applying them to sensitive areas without clear boundaries is another. Full episode and deeper context hubs.la/Q04fkzBY0 #ConversationalAI

Building a chatbot is one thing Making it actually work in real conversations is another. In this case study, we break down how a cosmetics chatbot was assessed, improved, and reworked to perform better where it matters most. Read the full case on our website #ConversationalAI

AI performance doesn’t improve on its own. The AIT1 certification focuses on the fundamentals of training AI assistants — from understanding human language to improving responses and outcomes. Explore the program: hubs.la/Q04d-K570 #ConversationalA

In this webinar, Endre Davids (Seamly) breaks down how to bridge the gap between chat and voice in production environments. Tuesday, May 19, 2026 4 PM CET Sign up: hubs.la/Q04d-Jwq0 #ConversationalAI

Day 2 — Beyond Boundaries, Barcelona. The conversation has moved past possibility. What’s being discussed on stage now is execution under real conditions — where systems are exposed to scale, complexity, and consequence. #BeyondBoundaries #ConversationalAI

Live from Barcelona. Beyond Boundaries 2026 is underway, with 300+ professionals in the room — from enterprise teams to AI practitioners responsible for how these systems actually perform at scale. This isn’t about tools. It’s about outcomes. #BBB

We’ve just kicked off the Beyond Boundaries Global Festival! Over the next few days, experts, practitioners, and teams from across industries are coming together to explore how AI should speak, act, and interact with people. A first glimpse from Barcelona. More to come. #CDI

Before frameworks, before policies, before controls… You need a baseline: How do you define risk? How do you define value? Because governance is not just about preventing failure Watch here: hubs.la/Q048VDvZ0 #AIGovernance #AIRisk #AIValue #EnterpriseAI #AIFrameworks

Most organizations build governance reactively. But real governance is defined before anything breaks. Governance isn’t just about controlling downside. Watch here: hubs.la/Q048VP0M0 #AIGovernance #AIStrategy #RiskManagement

Automation alone doesn’t fix customer support. Hansgrohe improved their chatbot by focusing on how conversations flow. Clearer paths. Better intent handling. More reliable outcomes. If your chatbot isn’t delivering check bellow. Read more: hubs.la/Q048WLW00 #AIChatbot

A few are already building systems. Not pilots. Not isolated tools. But connected agents working across teams and workflows. That’s where this is heading. Watch the full episode: hubs.la/Q048Z3-s0 #AgenticAI #AITransformation #CD

Scaling conversational AI isn’t just about adding more flows. It’s about maintaining consistency as complexity increases. Design patterns solve that. 👉 Explore how scalable conversational systems are designed: hubs.la/Q048TnX90 #AIDesign #ScalableAI

It doesn’t. It starts with clarity: What AI systems are already live? Who owns them? What happens when they fail? What happens when they succeed? If you can’t answer those questions, governance isn’t missing. Start there: hubs.la/Q048VRyj0 #AIGovernance

Hansgrohe focused on clarity, structure, and user intent — not just automation. The result was more consistent conversations. A good reminder that chatbot success depends on design, not just deployment. Read the full case study: hubs.la/Q048WL-s0 #ConversationalAI