
You were copied on the email we sent to Fouani on February 23rd regarding your request.
We understand there may have been difficulty reaching you, as both our team and the Fouani technician have made attempts to contact you. We have since escalated the matter again to ensure proper follow-up.
Your item is covered under warranty, and Fouani will attend to this. Kindly ensure you are reachable, as this will enable them to proceed with the necessary support.
You may also continue the conversation via the email thread or visit any of their service centers in your city with your CDcare receipt for assistance.
We have also shared this update via DM, and further communication on this matter will be handled via DM or CDcare chat to ensure proper support.
We remain available to support you through this process.
English



















