CMP

Stay up to date on the future of customer contact through our events, exchanges, seminars, and more! Click the link below to see what's coming up soon. customermanagementpractice.com/events/

Resources to enhance employee experience must be prioritized among organizational leaders. Read more to learn about our three key findings listed in our Employee Experience Playbook for Customer Contact here: cmpresearch.com/agent-experien…

Head of Product at @TEDTalks, Tricia Maia, is dedicated to making powerful storytelling more accessible. In this conversation with @CCWomenStrong, Maia shares her approach to designing products that empower people to communicate with clarity: blog.customercontactwomen.com/ccwomen-conten…

Have you explored the new CMP website? Click the link below to see our new look and to explore! customermanagementpractice.com

We're excited to announce the launch of CMP Intensives, officially debuting on October 06, 2026, prior to #CCWNashville. Learn more or register now at the link below and join us as we build the next generation of customer contact leadership. customermanagementpractice.com/ccw/nashville/…

With real strategies and real results, Customer Contact Week continues to deliver. Here are a few highlights from this year's #CCWVegas. We hope to see you all again in 2027!

The #CCWVegas Expo Hall… in all its glory 😇 Which sponsor had your favorite booth? Comment below!

#CCWVegas is on a roll! As we wrap up today’s workshops and summits, we’re reminded of the impact this gathering of like-minded professionals has on the industry we all love. Thank you, attendees, for making #CustomerContactWeek so special!

Emotional intelligence may be one of the most discussed leadership competencies today, but @nicolekyle’s session at #CCWVegas today challenged attendees to look beyond the buzzwords and examine its measurable impact on business performance.

Welcome to the all new #CCWVegas! 🤩 Head on down to check-in to pick up your badges now, and get ready for the best #CustomerContactWeek yet! And… we’ll see you all at the after party tonight 👀

Our friend, Kamana Khadka, joined @CCWomenStrong's Shiwon Oh to share how her experiences as a first-generation Nepalese immigrant inspired a mission to empower refugee communities through inclusion. Read more here: blog.customercontactwomen.com/ccwomen-conten…

Discovering your company's areas of opportunity and executing key priorities are steps that #CMPResearch Advisory Services can assist with. Read more to understand why CMP Research Advisory Services makes a valuable thought partner here: cmpresearch.com/cmp-research-a…

When leaders struggle to manage challenges in their work environment, improving agent experience is the answer. Read more to learn why a positive agent experience leads to a positive customer experience here: cmpresearch.com/case-study/med…

Deputy Divisional Director for @CustContactWeek, Amanda Caparelli, joined Shiwon Oh of @CCWomenStrong to discuss adaptability, ownership, and leadership. Read how she turned early challenges into growth here: blog.customercontactwomen.com/ccwomen-conten…

In order to set an effective strategy, it is key for functional leaders to identify their organization's existing challenges. Read more to understand how this strategy can assist leaders in expediting the time required to improve their enterprises here: cmpresearch.com/flexible-remot…

As South Korean culture gains global attention, so do conversations around workplace gender inequality. @allyjung joined @CCWomenStrong's Shiwon Oh to discuss feminist activism, equity, and her book Flowers of Fire here: blog.customercontactwomen.com/ccwomen-conten…

The #CMPResearch Channel Optimizer (Self-Service or Live Support) tool helps organizations identify the ideal mix of live and self-service support channels. For this tool and more, download the Diagnostic Tools for Customer Contact & CX here: cmpresearch.com/flexible-remot…

Leadership at @HomeDepot says its decision to separate merchandising and in-store customer service teams is already improving the customer experience. Read more in this article from @cxdive to see why: customerexperiencedive.com/news/home-depo…

SVP and Director of Customer Experience at First National Bank Texas, Jessica Lovell, explains how she has inspired audiences with her candor, resilience, and commitment to uplifting her community in this article from @CCWomenStrong. Read more here: blog.customercontactwomen.com/ccwomen-conten…

We are just one month from @CustContactWeek, the world's biggest customer contact event of the year. Learn more about the speakers coming to #CCWVegas this June here: customercontactweek.com/ccw-lasvegas/s…