
#muddyMondayTake - Airlines should shift to outcome driven pricing / refunds. Oh WiFi isn’t working on the flight? $30 refund. Your TV isn’t working through the flight? That’s another $20 refund. @AmericanAir may go bankrupt doing this.
Matty OBrien@mattyOB_16
Agreed IT! It took me 31 hours to get from NYC to San Diego a few years ago thanks to @AmericanAir . The only reason we actually made it is because @Delta saved us in Chicago. Thank you @Delta
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