Mumbai Airport

@Antonyabuto Dear Anthony, we’re so glad to hear that Mr Lakshman and Mr Krish Gandhi were a big help! It really means a lot to us to make every journey a great one. We can’t wait to welcome you back again soon! ✈️😊 Team CSMIA

@CSMIA_Official good evening antony here. I would like to appreciate the excellent service provided by the new inter terminal coach service Mr Lakshman and dto Krish Gandhi were proactive and ensured smooth passenger assistance . Thank you so much for your valuable service.

@BritishDesi Dear Guest, we have responded to your DM regarding your concern. We request you to look into it at your convenience. Team CSMIA

@CSMIA_Official Could you please check and update ASAP as it was mentioned it will be delivered by 8am today. There is a very important event this afternoon and things required are in the bags. It is quite URGENT

@CSMIA_Official - Hi.. Can you provide an update on my misplaced baggages - Ref: BOMBA51701. The flight in which they were coming has landed. #MumbaiAirport

@shahalam01256g Dear Shaha, we’re so glad to hear that Mr Ibrahim was a big help! Such kind words mean a lot to us. It’s always our pleasure to serve you with excellence, and we’ll continue providing you with a seamless travel experience. Team CSMIA

@CSMIA_Official I would like to express my appreciation for adani staff ibrahim for t1

@Jagdishpalezhr Dear Jagdish, so glad to hear that Ms Gouri assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with her. We hope to welcome you back again soon! Team CSMIA

@CSMIA_Official gouri gavde provide excellent service thank you for helping me at terminal 1 very nice

@SathappanV2029 Dear Mr Sathappan, we regret the inconvenience caused. We request you to kindly share your contact details via DM with us so that our team can look into the matter. We appreciate your understanding. Team CSMIA x.com/messages/compo…

@CSMIA_Official t2 arrival is the worst in the country. No one available to help in customer service. Its complete chaos and sorry to say Adani’s are not up to the mark in customer facing businesses Good for B2B, but B2C requires some experience. Probably should learn from BLR

Dear Guest, we understand your concern. We would like to inform you that downloading the app is completely optional and depends on your preference. The app is recommended for added convenience, such as accessing exclusive discounts, pre-ordering, and gate delivery options. Your feedback has been noted and will be considered to improve the experience going forward. Team CSMIA

@beatsinbrief Was forced to download and register on the app to use Mumbai Airport Lounge. Application memebers are captive audience forced to use the app to get lounge access.

🚨 Adani Airports' consumer app Adani One has crossed 5 million members within 10 months of launching its Adani Rewards loyalty programme across eight airports. Adani Airport Holdings manages eight airports: 🇮🇳 Mumbai 🇮🇳 Navi Mumbai 🇮🇳 Ahmedabad 🇮🇳 Lucknow 🇮🇳 Jaipur 🇮🇳 Mangaluru 🇮🇳 Guwahati 🇮🇳 Thiruvananthapuram

Routine maintenance in progress at #MumbaiAirport. Our on-ground teams carry out essential checks across terminal infrastructure to ensure safety, reliability, and smooth day-to-day operations. Their work behind the scenes helps keep #CSMIA ready for every journey. #WeAreCSMIA #AirportOperations

Dear Guest, thank you for your wonderful feedback. We are delighted to know you had a pleasant experience with our transfer bus service. We are so glad to hear that Ms Gouri Gavade assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with her. We look forward to welcoming you again. Team CSMIA

@CSMIA_Official hello good afternoon great experience using the new transfer buses they are comfortable and puntual gouri gavade handle the passenger professional with smile thank u

@AnuPandeywmpz Dear Anu, so glad to hear that Mr Harmeet helped you throughout your journey. Your appreciation means the world to us — we’ll surely share your message with him. We hope to welcome you back again soon! Team CSMIA

@NoorMohamm1es1 Dear Noor, so glad to hear that Mr Uzair Riyaz Kazi assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with him. We hope to welcome you back again soon! Team CSMIA

@gaurish Dear Mr Sharma, thank you for writing to us. To assist you further, we request you to kindly share your contact details via DM with us so we can assist you accordingly. Team CSMIA x.com/messages/compo…

Suggestion for @CSMIA_Official: The international-to-domestic transfer area at Mumbai T2 is hot, humid, and overcrowded. After a 12-hour flight, passengers start sweating while waiting. Please improve the A/C and crowd management. The main check-in hall is much more comfortable.

@gaurish Dear Mr Sharma, thank you for reaching out to us. We would like to inform you that your suggestion is well noted and has been shared with the team for their review. Team CSMIA

@SreeramLakpw0k Dear Guest, so glad to hear that Mr Uzair Kazi assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with him. We hope to welcome you back again soon! Team CSMIA

Dear Guest, thank you for reaching out to us. We understand how important it is to receive timely assistance in such situations. Passengers are requested to complete the Lost & Found form at bit.ly/48xzhF7, following which our team will review the details and get in touch to provide further assistance. We appreciate your patience. Team CSMIA

Hi @CSMIA_Official, my friend left her cap at the security screening area in T2 on 13 Jul 2026, before boarding flight 6E1341 to Doha. It's very important to her - could you help check lost & found? Happy to share more details. Thanks

@rahuldharankar Dear Mr Dharankar, thank you for your thoughtful appreciation! We're delighted to hear that your belongings were returned safely. Your kind words for Mr Sawan Kumar, Ms Ruby, and Mr Anant Kumar will certainly be shared with them. Team CSMIA

@CISFHQrs We had accidentally left our luggage at the security check at Mumbai airport T1. The CISF staff took the time and effort to find us and return our luggage. Special thanks to : CISF Vigilance Staff Sawan Kumar ji, SI Ruby Ji, Inspector Anant Kumar Ji.

@Fahikhanhrf Dear Guest, so glad to hear that Mr Uzair Kazi assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with him. We hope to welcome you back again soon! Team CSMIA

@CSMIA_Official @AdaniOnline #Gratitude #CustomerService #CSMIA #MumbaiAirport #Humanity #AboveAndBeyond #TravelExperience

@CSMIA_Official There are moments in life when you don't just need information—you need compassion. Today, at CSMIA Mumbai Terminal 1, I was fortunate to experience exactly that.

Dear Mr Kanal, thank you for sharing your experience. We're delighted to know that your journey from drop-off to security clearance was smooth and efficient. Kudos to our teams at CSMIA and CISF for ensuring a seamless travel experience. We truly appreciate your kind words and look forward to welcoming you again soon. ✨✈️ Team CSMIA

@abdulrabsh30390 Dear Mr Shaikh, so glad to hear that Mr Vikas Kanojiya and Ms Minakshi assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with them. We hope to welcome you back again soon! Team CSMIA

Mr vikas kanojiyaand Minakshi and manager mr tyron this people are amazing they are doing very well customer service.i forget my phone in smoking lounge and i exit the airport.but this all staff help me lots and give my phone very happy with there customer servic @CSMIA_Official

Dear Mr Avasthi, thank you for bringing this to our attention. We understand your concern and appreciate you taking the time to share your experience with us. The details has been shared with the airline team for review and necessary action. We look forward to providing you with a better and smoother travel experience. Team CSMIA

'Atithi Athleto Bhava' - the guest is invited to climb the conveyor belt to collect their luggage. Ancient Indian tradition. @CSMIA_Official @tourismgoi @MoCA_GoI