Mumbai Airport

This International Firefighters’ Day, #MumbaiAirport recognises the airport firefighting teams whose courage, rapid response, and unwavering vigilance help keep the terminals and airside safe, every single day. #InternationalFirefightersDay #ARFF #CSMIA

@ramsurya @DGCAIndia @mybmc Dear Ramsurya, thank you for bringing this to our attention. We understand your concern and appreciate you taking the time to share this information with us. The feedback has been shared with the relevant team for review. Team CSMIA

Crossing Mumbai airport, saw lots of eagles circling in the sky. Could be waste or dead animals somewhere. Is dangerous for aircraft. Hope some action will be taken. #mumbaiairport @DGCAIndia @mybmc

Dear Mr Lade, thank you for sharing this with us. Please be assured that your feedback has been noted and shared with the relevant team for immediate attention. We appreciate your patience and understanding as we continue our efforts to provide a safe and comfortable travel environment. Team CSMIA

Huge congestion at left side t2 mumbai digiyatra gate post security #csmia have seen this multiple times need to increase scan points

@Aditya_Pimple Dear Aditya, thank you for writing to us. We have noted your feedback and highlighted it to the relevant team. Please note that baggage handling is completely monitored by the airlines partner so we would request you to contact your respective airline. Team CSMIA

Where is the luggage??? @AirIndiaX @CSMIA_Official ITS BEEN AN HOUR! Chandigarh - Mumbai IX 2397 @AdaniOnline Airlines and airports should be seriously penalised for such delays. It’s absolutely ridiculous. @RamMNK @DGCAIndia

Dear Mr Ukani, thank you for reaching out to us. We would like to inform you that our team at the airport will assist you with the biometric submission process when you arrive. You may follow the signage or ask any of our staff near the immigration counters, who will ensure you are at the correct counter for both immigration stamping and biometric submission. For registration, you can contact the FTI-TTP support team at india.ftittp-boi@mha.gov.in and contact them at @BOIndiaOfficial or visit ftittp.mha.gov.in. Please note: it’s open to Indian nationals and OCI cardholders. Team CSMIA

@CSMIA_Official Where do I find the desk for biometric registration at Mumbai Airport? I've the QR code for my application.

Fast-Track Immigration is now available at #MumbaiAirport! Exclusively for Indian nationals and OCI cardholders, the Trusted Traveller Programme is designed to simplify and speed up your immigration clearance process. Here’s what you need to know: ✔ Enrolment involves biometrics, valid documentation, and mobile/email verification. ✔ Membership is valid for 5 years or until passport expiry, whichever comes first. ✔ Biometric enrolment and registration are seamless at designated international airports in India. For more details, visit: ftittp.mha.gov.in/fti #CSMIA #Mumbai #Airport #Aviation #FastTrackImmigration #TrustedTravellerProgram #FTITTP #FutureOfTravel

Dear Mr Raina, thank you for writing to us and sharing your feedback. We regret the inconvenience caused and appreciate you bringing this matter to our notice. The details have been shared with the team for review and appropriate action. We remain committed to enhancing your overall travel experience. Team CSMIA

@CSMIA_Official waiting for cool cab for more than 20 min. No cool cabs available. None coming from behind. what kind wretched service are you running? Nobody at the counters has any clue.

@JoshLouis9819 Dear Guest, so glad to hear that Mr Sumit, Mr Kaif and Mr Abdul assisted you so well and made your journey easier. Your appreciation means the world to us — we’ll surely share your message with them. We hope to welcome you back again soon! Team CSMIA

@CSMIA_Official The Passenger Activity going on in Mumbai airport is very Good These type of Activity Make my stressful journey Into a Memory also I want to mention Staff Sumit M , Kaif & Abdul Thanks to these Guys I was Able to Make my sketch and Get to know fortunes

Dear Guest, thank you for bringing this to our attention. We understand your concern and request you to kindly connect directly with the service provider for prompt assistance. You may reach them at +91 9096058584 or write to nikhil.gupta@matrix.in / amar.thacker@matrix.in for further support and resolution. Team CSMIA

@MumbaiPolice @CSMIA_Official @MumbaiPolice Matrix SIM company fraud is ongoing at Mumbai airport. While traveling to Saudi Arabia, I purchased a SIM card for ₹1600, which included 1000 minutes of calls and 1GB of data per day for one month.1/2

Dear Guest, thank you for sharing this with us. Please be assured that your feedback has been noted and shared with the relevant team for review. We appreciate your patience and understanding as we continue our efforts to provide a safe and comfortable travel environment. Team CSMIA

@MumbaiPolice @CSMIA_Official 2/2 1000 minutes of calls and 1GB of data per day for one month. In Saudi Arabia, I was allowed only 4 minutes of calls, and the SIM was blocked. I then complained at the airport on my way to Sharjah, but there has been no response.

Dear Mr Agarwal, thank you for sharing this with us. Please be assured that your feedback has been noted and shared with the relevant team for review. We appreciate your patience and understanding as we continue our efforts to provide a safe and comfortable travel environment. Team CSMIA

If @CSMIA_Official also has long abandoned cars, can’t expect much from the rest of the city. @mybmc @AndheriLOCA

Dear Guest, thanks for reaching out! Free shuttle services are available between T1 and T2 with a frequency of 15–20 minutes. For assistance, please contact our on-ground team or call +91 6358849196. Please note that DigiYatra is designed and implemented only for domestic passengers in India at present. We also suggest that you check with your airline for specific requirements. Team CSMIA

@CSMIA_Official Senior citizen 70 plus couple travelling on single PNR from Domestic to international on a Saturday 16th landing 8.40 am . They have a lay over of 2 hrs 45 minutes . Intl flight at 11.25 am. How can they be assisted for transiting from T1 to T2 and Navigating security lines at T2 upto boarding. Will Digiyatra accept International travel boarding passes . Waiting to Appreciate your feedback

Dear Mr Solanki, thank you for bringing this to our attention. We would like to inform you that lost articles found within the airport premises are deposited at the Lost & Found department. Please complete the form at bit.ly/48xzhF7, and our team will reach out to you for further assistance. Team CSMIA

Lost ladies purse orangish brown color @CSMIA_Official please help.

@sameernandoori Dear Sameer, thank you for your kind words! Your comfort and satisfaction are our top priorities. We look forward to welcoming you at CSMIA.

@CSMIA_Official I've noticed the change within an hour or so.. and it was already 8:30 pm by then. Glad you took it up the way you did.. cheers!

Mumbai airport.. why are you so hot? Like literally 🥵 @CSMIA_Official

@arunishas Dear Ms Sengupta, thank you for your kind words about Ms Bhavna Gurav and Mr Yash Pawar! It’s our priority to serve you with care, and we’re glad our team could help ensure your belongings were safely returned. Team CSMIA

Truly thankful to Bhavna Gurav and Yash Pawar at the #AdaniInfodesk at @CSMIA_Official for retrieving my phone (that I had by mistake forgotteb in the washroom of T2) in a jiffy. I had already lost ample time thinking that the phone was in my bag (had waited to even get my luggage), and had lost all hope, yet took the chance at the info desk and these two angels helped me out promptly. In fact they were very sure that if their staff found the phone, I was sure to get it. And in just a few minutes the phone landed in my hand, with every member of the housekeeping working in a chain to retrieve my phone. Polite and warm, salute to the entire housekeeping. #GoodThingsShouldAlsoBeSaid #AirportDiaries #Gratitude

Dear Mr Joshi, thank you for reaching out to us. We would like to inform you that the outlet sells water bottles according to institutional pricing, and charges are levied as per the product’s MRP. Additionally, we would like to inform you that there are water spouts across the airport, and we have vending machines that provide water bottles for our passengers. Team CSMIA

Absolutely shocking that @CSMIA_Official #T2 international departures food court only gives PAID water bottles to those who buy food items from them @PMOIndia @RamMNK

Dear Sameer, thank you for your patience. We would like to inform you that the temperature in area 41B was maintained at 20°C. An image has been attached for your reference. Our staff has been instructed to ensure the AC remains at an optimal temperature for the comfort of all passengers. Team CSMIA

@CSMIA_Official Honestly surprised by your quick response! Was like that all throughout the airport.. right from immigration to customs all through T2. Now at gate 41B.

@MhBhushan Dear Bhushan, we understand your concern. Please note your refund has been initiated, and the issue is being reviewed with the vending machine operator to avoid recurrence. We have attached an image for your reference. Team CSMIA

@vendiman_official scammed me, Mumbai Airport T2. UPI paid Rs90. No KitKat packet dropped. Promptly informed, requested refund, duly follow cumbersome refund procedure on whatsapp, no refund yet. Fraud company. Pls stay away. @jagograhakjago @PMOIndia pls help.

@sameernandoori Dear Sameer, thank you for sharing the details with us. We are checking this with our concerned team, please allow us some time to get back to you. Team CSMIA

On the occasion of International Labour Day, #MumbaiAirport hosted a special session featuring a message from Mr. Gautam Adani, Chairman, Adani Group. The session highlighted the Group’s vision for nation-building, the power of collective growth, and the role of people in driving meaningful progress. Through inspiring stories and reflections from the Group’s journey, the address reinforced the importance of opportunity, inclusion, and growing together as one team. #InternationalLabourDay #MumbaiAirport #CSMIA #NationBuilding