CalMac Ferries

@tom_parkyy here: calm.ac/37 2/2

@tom_parkyy Good morning, the latest update we have is the following for this service: There will be a review by 11:00 regarding the 14:00 sailing from Lochboisdale and the 17:30 From Uig. As soon as we have a further update we will post here on X and our service status page 1/2

@CalMacFerries What is happening with the Mallaig - Lochboisdale service? You have suggested a diversion to Uig but that is 4+ hours away than the original and we haven’t even been confirmed if it will be running yet so could make the journey up for no reason. Please advise

@mmsm39 Thank you for getting in contact and hearing that Nicola had helped. I will pass on your comments onto Nicola and her manager.

@CalMacFerries Fantastic customer service from Nicola at the call centre today. She went above and beyond to help with my query regarding ferry arriving late in Ullapool this afternoon. Thank you Nicola!

@FPLCraigy Hi there, we apologise for the inconvenience as this is a knows issue, if you could send us a direct message and provide the booking reference and the registration, we'd be happy to add this on for you just now. Thanks

@CalMacFerries Hi, I’m trying to amend my booking to add the registration number of the campervan we are hiring now that we know the reg. If I try to amend this online, I eventually get to the ‘select sailings’ screen but the sailings I’m already booked on show as unavailable

@jessie22l We apologise for the inconvenience caused due to this disruption. We are awaiting an update from the vessel regarding repairs and are hoping to have an update in the next 30 minutes or so, we apologise again and appreciate your patience at this moment

@CalMacFerries Simply not good enough. We are not being kept updated. The service status page hasn’t changed for over two hours. And unhelpfully the customer service team at Uig tell us their sailings for the rest of the week are fully booked. Will we just swim to Tarbert??

@CalMacFerries MV Hebrides has now sat in Uig for two hours with a ‘technical issue’ No update for those waiting to board. Would be good to know what’s happening?

@ForrestAud12024 Hi there, the Tarbert - Portavdie route is operating a tidal timetable today. Details of which can be found via this link calmac.co.uk/travel/service…

@CalMacFerries What’s the delay at Tarbert and could anyone maybe let us know what’s happening??

@FAShooter Hi there, thank you for providing this information. Can you please send us a private message with your email address and we can look into this further? Thank you

@CalMacFerries I see a generic "error message" popup. There is a "b2cGuestLogin" CORS error in the browser console (Firefox 150.0.2 and Chrome) when connecting to smart-prodcfl.e-dea.it (access denied). Cannot login or create account either.

Hello @CalMac_Updates @CalMacFerries I cannot access the ticket website (cannot login as guest or registered order), similar issue apparently as last month. Any insight ?

@BuzzleBikes Hi there, as this is not certified on V5 it would come under LGV if the vehicle is under 6m. If the vehicle is over 6m it would come under commercial. I hope this helps.

@CalMacFerries I have a vauxhal vivaro SWB van that we use as a camper (not certified on V5) so does this mean it is classed as a commercial van? I put in my numberplate and it says NULL

@sammi_mcc Hi there, we are not aware of an ongoing issue, Are you able to provide more information on the error you are receiving? Thank you

@CalMacFerries is there a problem with your website? Can’t get logged in to search for ferries. Tried multiple devices

@BUSTERSUTVESSEL Good morning, yes the departure from Castlebay is 07:30. Check in is 45 minutes prior to departure for vehicles and 30 minutes for foot passengers. Thank you

@McgLes Hi there, if you could send us a message with your booking reference anc confirm the name and address then we'll take a look at space to amend you onto Friday instead. Thanks

@CalMacFerries Tiree Oban ferry cancelled Thursday. What are the chances of getting off Tiree on Friday?

@JonathanAr13805 Hi there, can you please send us a private message so we can confirm some security questions and we can look into this for you? Thank you

@CalMacFerries You have changed our ferry bookings for August (so far ahead) to inconvenient times. Go online to amend you say. I went online and it said, can't amend please phone. I phone and the message says that the call can't be answered, go online. Ridiculous #CalMacFerries

@FionaCarter75 Hi there, we apologise for the inconvenience caused by the disruption, if you could please send us a direct message with the booking reference we can take a look for any alternatives if possible.

@CalMacFerries can’t believe you have cancelled my elderly parents ferry. Leaving them to find accommodation for 2 nights before you can accommodate their crossing. Unacceptable.

@FPLCraigy Good evening, can you please send us a DM to confirm your booking reference number and email address and we can take a look at this for you?

@CalMacFerries I made a booking as a ‘guest’ on the website, but after I booked I created an account with the same email address I made the booking with. Is there a way to add this booking to my account, as it is saying I have no bookings found on the system

@BishopburnB Hi, our page is kept up to date within the impacted bookings section. Our booking system will temporarily close for sailings between Saturday 2 May - Sunday 17 May. This sections is kept up to date at all times. You can chekck on this through calmac.co.uk/en-gb/service-…

@CalMacFerries @CalMacFerries have called told to keep chewing the website With travel imminent it would be old to make other arrangements as well Can you possibly publish updates of where you are on the troon / Brodick arrangements even in the “broadest” sense Eg “sorted to 1st Ma” etc

@CalMacFerries trying to contact to understand what alternative arrangements are for already booked ferries But failing miserably - how to get in touch ?

@thomas_samson are you are having issues with the web page please call all our contact centre on 0800 055 6000 and they can assist you with this. Thanks Rachel 3/3

@thomas_samson customers to advise of any changes to their booking including change of departure/arrival time and departure/arrival port. We are sorry for any inconvenience this may cause. ' We will update the web page and socials should this change. When sailings are open for new bookings 2/3

@CalMacFerries Hi looking to book Troon to Brodick return next Sunday (26th) but nothing showing on the website, despite sailings being reinstated from today, can you advise please? 🤷‍♂️