Calabrio

Verint Names Dave Rhodes as Chief Executive Officer Click to see more: verint.com/press-room/202…

Verint Announces Corporate Name for Combined Verint–Calabrio Organization. Click to see more: lnkd.in/gjkmXMyj

As the year comes to a close, we’re grateful for the partnerships, progress, and moments that made it meaningful. Here’s to new opportunities in the year ahead. 🎉✨

Are your quality scorecards focused on catching mistakes or creating better customer experiences? Top-performing QA teams know the difference. 💡 This week’s Contact Center Life Hack challenges you to shift from negative policing to positive CX impact.

🎶 On the twelfth day of Christmas, Calabrio gave to me… A contact center running with effortless harmony, All thanks to Calabrio’s unified technology. That’s a wrap on the 12 Days of Calabrio! Thanks for celebrating with us! 🎄 ✨

🎶 On the eleventh day of Christmas, Calabrio gave to me… Real-time adherence guiding teams with reliability, Ensuring schedules and actions align with agility. Day 11 of the 12 Days of Calabrio is here. One more to go! 🎄 ✨

Agent attrition continues to challenge contact centers everywhere. Our latest blog post explores its root causes, the hidden impact on performance, and practical steps leaders can take to improve retention and agent experience. 👉 Read now: calabrio.com/blog/agent-att…

🎶 On the tenth day of Christmas, Calabrio gave to me… Capacity forecasts built with long-term stability, Helping leaders prepare with powerful predictability. Day 10 of the 12 Days of Calabrio is here. More CX cheer coming tomorrow! 🎄 ✨

🎶 On the ninth day of Christmas, Calabrio gave to me… Sentiment captured with emotional acuity, Revealing how customers feel with true objectivity. Day 9 of the 12 Days of Calabrio is here. More CX cheer coming tomorrow! 🎄 ✨

🎶 On the eighth day of Christmas, Calabrio gave to me… Staffing planned with uncanny accuracy, Reducing wait times and boosting productivity. Day 8 of the 12 Days of Calabrio is here. More CX cheer coming tomorrow! 🎄 ✨

🎶 On the 7th day of Christmas, Calabrio gave to me… Trending topics surfaced with real-time clarity, Explaining the why behind volume and handle-time variability. Day 7 of the 12 Days of Calabrio is here. More CX cheer coming tomorrow! 🎄 ✨

🎶 On the 7th day of Christmas, Calabrio gave to me… Trending topics surfaced with real-time clarity, Explaining the why behind volume and handle-time variability. Day 7 of the 12 Days of Calabrio is here. More CX cheer coming tomorrow! 🎄 ✨

Our latest Contact Center Life Hack is here. If you’re spending hours manually shifting agents between skills, this tip shows how advanced routing can do heavy lifting for you. Our friendly neighborhood evangelist, Dave Hoekstra, explains how to work smarter, not harder ⬇️

🎶 On the sixth day of Christmas, Calabrio gave to me… Agents swapping shifts with friendly flexibility, Keeping everyone happy with mobile capability. Day 6 of the 12 Days of Calabrio is here. More CX cheer tomorrow! 🎄 ✨

🎶 On the fifth day of Christmas, Calabrio gave to me… Analytics that expose trends with sincerity, Helping leaders act fast with confident authority. Day 5 of the 12 Days of Calabrio is here. More holiday CX magic coming your way!🎄 ✨

🎶 On the fourth day of Christmas, Calabrio gave to me… Quality scores applied with total impartiality, Making every evaluation fair in practicality. Day 4 of the 12 Days of Calabrio is here. More CX cheer coming tomorrow! 🎄 ✨

🔊 Sound on 🔊 On the third day of Christmas, Calabrio gave to me… 🎶 Dashboards filled with insight and clarity, transforming chaos into visibility.🎶 More CX cheer coming tomorrow!🎄 ✨

Introducing our Contact Center Life Hack series! This tip explains why one-on-one coaching is more effective than changing policies for everyone. Watch below ⤵️

🔊Sound on 🔊 Day 2 of the 12 Days of Calabrio! On the second day of Christmas, Calabrio gave to me… Agent Assist that works seamlessly to help agents thrive with smart autonomy. More festive CX magic coming tomorrow! 🎄 ✨ Learn more: lnkd.in/gXqNmjuD

🎶 On the first day of Christmas, Calabrio gave to me… A forecast so precise, it feels like wizardry! Kicking off our 12 Days of Calabrio with a little forecasting magic. ✨ Stay tuned for tomorrow’s surprise!