CallMiner, Inc.

CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. 🚀 “[We] look forward to continuing to push the boundaries of conversation intelligence and automation in service of exceptional CX,” said Jeff Gallino, CEO of CallMiner. Read more!

We’re launching Future Forward, CallMiner’s new video series for #CX leaders & contact center pros! 🚀 Episode 1 explores how #AI & #automation go beyond rules to understand conversations & customer intent. Watch here, and subscribe to our channel. 🎥 ow.ly/QBnf50Z3abA

CallMiner is heading to @Forrester CX Forum East! Join us June 16–17 in New York City to connect with CallMiner experts and explore the trends, technologies, and strategies shaping the future of #CX. Learn more about #ForrCX. 👇 ow.ly/MOMP50Z2Heb

Today, most teams struggle with legacy automation that doesn’t scale. In our latest blog, we explore how #AI agent automation helps orgs move beyond outdated strategies to create smarter operations, more efficient workflows, & better #CX. Read more. ow.ly/oVNq50Z1QSw

We’re headed to @CustContactWeek in Las Vegas! 🎰 Join us June 22–25 to connect with #CX leaders and explore the latest in #AI, automation, analytics, and customer service innovation. The CallMiner team will be at booth #526. Register for #CCWVegas here. ow.ly/bRia50Z1CIb

The future of CX outsourcing belongs to orgs that adapt faster than the market changes. Join our webinar with Quinn Growth Advisors & ArenaCX on May 28 to learn how BPOs can embrace innovation & stay competitive in an evolving environment. Register here. ow.ly/r8n550Z13xv

Don’t forget to join our webinar with @KMSLighthouse to explore how AI-driven knowledge management is transforming contact centers. 📅 Date: Tuesday, May 19 ⏰ Time: 8 a.m. PT / 11 a.m. ET / 4 p.m. BST There is still time to register! ow.ly/x4eK50YZRmN

#AI adoption in #CX is accelerating, but many leaders struggle to turn investment into meaningful results. Join our webinar with WiCX on 11 June at 2pm BST/9am EDT for a discussion on the realities of implementing AI initiatives inside complex companies. ow.ly/ZNX350YZurT

CallMiner is sponsoring the @CCMA_Ireland Annual Conference – CX 2026! Join us 21 May in Dublin to talk all things #CX, #AI, and conversation intelligence, and stop by our stand for a chance to win an Amazon voucher. Register today. ow.ly/a3Ri50YYsX0

Innovating CX at scale takes the right partners. 🚀 CallMiner + @EtechGS are joining forces to deliver AI-driven conversation intelligence, automation & measurable outcomes embedded into Etech’s platform & supported with ETSLabs professional services. ow.ly/fGuC50YYbwA

As #AI becomes more involved in #CX decisions, accuracy alone isn't enough. Orgs are expected to explain how decisions are made, managed, and governed. Download our latest whitepaper for a practical human-in-the-loop framework for responsible AI. ➡️ ow.ly/mARb50YXApZ

Most #CX teams are still stuck in reactive mode. By the time customers contact support, the experience has already broken down. Head over to the CallMiner blog to read how conversational #AI enables proactive CX, predicting issues, & automating guidance. ow.ly/W8tv50YV1q5

The countdown to the next #CallMinerGlobalTour stop is on! We'll be in Miami for #LISTENEast (June 2–3), focusing on impactful sessions, meaningful networking, and real conversations.🌴 Special thanks to our sponsors ACC Premiere, Daon and @Microsoft. ow.ly/sIag50YW9TF

CallMiner is headed to Ottawa for the CxOutsourcers Mindshare Event 2026, May 18 - May 20. We'll be on site connecting with industry leaders to discuss what’s next in #CX, #AI, #automation, & analytics. If you’ll be there, reach out – we’d love to chat! ow.ly/QF2G50YV0KJ

CallMiner is a finalist in the @CustContactWeek Excellence Awards, Disruptive Technology of the Year category! 🎉 Our AI-powered Outreach solution transforms #CX with real-time insights that trigger personalized, event-based engagement. Proud to innovate alongside the best!

Don’t forget to join our upcoming Innovation Showcase Series webinar for an interactive session on how CallMiner uncovers and activates high-impact #automation opportunities. Register now for May 7. ➡️ ow.ly/4PLO50YUZiM

Customer insights only drive value when they are understood, trusted, & acted on across the business. Read how a UK retailer used CallMiner to uncover the root cause of issues, enable trend-based agent coaching, & elevate CX into board-level reporting.👉 ow.ly/utIM50YUvUO

CallMiner CMO, Eric Williamson, recently chatted with @CXtodaynews on how leading orgs are using intelligence from customer interactions to drive smarter decisions, connecting insight and action in a continuous loop of analysis, automation, and augmentation. Hear more. ▶️

We had an incredible kickoff to the #LISTENGlobalTour in the UK this week!🐝 Thank you to our community and our sponsors Atombit, @KMSLighthouse, and @Microsoft for making it happen. 📍Next stop: #LISTENEast, June 2–3 in Miami, FL.🌴 ow.ly/AxyW50YSfAB

CallMiner’s Megan Keup, Product Marketing Manager, is speaking at the Nexgen Chatbots & Conversational AI Virtual Summit (US) on May 6 at 10am ET. Register to learn how conversation intelligence powers automation that boosts efficiency & elevates #CX. ow.ly/UYiM50YRYWE

#AI agents are everywhere, but not all of them are delivering better customer outcomes. Head over to our blog to learn why AI agents are only as smart as the conversations behind them, & how conversation intelligence drives better automation decisions. ➡️ ow.ly/ja6I50YRKln