CallMiner, Inc.

CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. 🚀 “[We] look forward to continuing to push the boundaries of conversation intelligence and automation in service of exceptional CX,” said Jeff Gallino, CEO of CallMiner. Read more!

CallMiner is a leader in the @QKS_Group SPARK Matrix: Conversational Intelligence, Q2 2026 report for the 5th year in a row! As demand for AI-powered conversation analytics & automation grows, we're continuing to shape the future of CX. Read more. ow.ly/iZ0J50Z4ct4

We’re launching Future Forward, CallMiner’s new video series for #CX leaders & contact center pros! 🚀 Episode 1 explores how #AI & #automation go beyond rules to understand conversations & customer intent. Watch here, and subscribe to our channel. 🎥 ow.ly/QBnf50Z3abA

CallMiner is heading to @Forrester CX Forum East! Join us June 16–17 in New York City to connect with CallMiner experts and explore the trends, technologies, and strategies shaping the future of #CX. Learn more about #ForrCX. 👇 ow.ly/MOMP50Z2Heb

Today, most teams struggle with legacy automation that doesn’t scale. In our latest blog, we explore how #AI agent automation helps orgs move beyond outdated strategies to create smarter operations, more efficient workflows, & better #CX. Read more. ow.ly/oVNq50Z1QSw

We’re headed to @CustContactWeek in Las Vegas! 🎰 Join us June 22–25 to connect with #CX leaders and explore the latest in #AI, automation, analytics, and customer service innovation. The CallMiner team will be at booth #526. Register for #CCWVegas here. ow.ly/bRia50Z1CIb

The future of CX outsourcing belongs to orgs that adapt faster than the market changes. Join our webinar with Quinn Growth Advisors & ArenaCX on May 28 to learn how BPOs can embrace innovation & stay competitive in an evolving environment. Register here. ow.ly/r8n550Z13xv

Don’t forget to join our webinar with @KMSLighthouse to explore how AI-driven knowledge management is transforming contact centers. 📅 Date: Tuesday, May 19 ⏰ Time: 8 a.m. PT / 11 a.m. ET / 4 p.m. BST There is still time to register! ow.ly/x4eK50YZRmN

#AI adoption in #CX is accelerating, but many leaders struggle to turn investment into meaningful results. Join our webinar with WiCX on 11 June at 2pm BST/9am EDT for a discussion on the realities of implementing AI initiatives inside complex companies. ow.ly/ZNX350YZurT

CallMiner is sponsoring the @CCMA_Ireland Annual Conference – CX 2026! Join us 21 May in Dublin to talk all things #CX, #AI, and conversation intelligence, and stop by our stand for a chance to win an Amazon voucher. Register today. ow.ly/a3Ri50YYsX0

Innovating CX at scale takes the right partners. 🚀 CallMiner + @EtechGS are joining forces to deliver AI-driven conversation intelligence, automation & measurable outcomes embedded into Etech’s platform & supported with ETSLabs professional services. ow.ly/fGuC50YYbwA

As #AI becomes more involved in #CX decisions, accuracy alone isn't enough. Orgs are expected to explain how decisions are made, managed, and governed. Download our latest whitepaper for a practical human-in-the-loop framework for responsible AI. ➡️ ow.ly/mARb50YXApZ

Most #CX teams are still stuck in reactive mode. By the time customers contact support, the experience has already broken down. Head over to the CallMiner blog to read how conversational #AI enables proactive CX, predicting issues, & automating guidance. ow.ly/W8tv50YV1q5

The countdown to the next #CallMinerGlobalTour stop is on! We'll be in Miami for #LISTENEast (June 2–3), focusing on impactful sessions, meaningful networking, and real conversations.🌴 Special thanks to our sponsors ACC Premiere, Daon and @Microsoft. ow.ly/sIag50YW9TF

CallMiner is headed to Ottawa for the CxOutsourcers Mindshare Event 2026, May 18 - May 20. We'll be on site connecting with industry leaders to discuss what’s next in #CX, #AI, #automation, & analytics. If you’ll be there, reach out – we’d love to chat! ow.ly/QF2G50YV0KJ

CallMiner is a finalist in the @CustContactWeek Excellence Awards, Disruptive Technology of the Year category! 🎉 Our AI-powered Outreach solution transforms #CX with real-time insights that trigger personalized, event-based engagement. Proud to innovate alongside the best!

Don’t forget to join our upcoming Innovation Showcase Series webinar for an interactive session on how CallMiner uncovers and activates high-impact #automation opportunities. Register now for May 7. ➡️ ow.ly/4PLO50YUZiM

Customer insights only drive value when they are understood, trusted, & acted on across the business. Read how a UK retailer used CallMiner to uncover the root cause of issues, enable trend-based agent coaching, & elevate CX into board-level reporting.👉 ow.ly/utIM50YUvUO

CallMiner CMO, Eric Williamson, recently chatted with @CXtodaynews on how leading orgs are using intelligence from customer interactions to drive smarter decisions, connecting insight and action in a continuous loop of analysis, automation, and augmentation. Hear more. ▶️

We had an incredible kickoff to the #LISTENGlobalTour in the UK this week!🐝 Thank you to our community and our sponsors Atombit, @KMSLighthouse, and @Microsoft for making it happen. 📍Next stop: #LISTENEast, June 2–3 in Miami, FL.🌴 ow.ly/AxyW50YSfAB

CallMiner’s Megan Keup, Product Marketing Manager, is speaking at the Nexgen Chatbots & Conversational AI Virtual Summit (US) on May 6 at 10am ET. Register to learn how conversation intelligence powers automation that boosts efficiency & elevates #CX. ow.ly/UYiM50YRYWE