CallMiner, Inc.

CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. 🚀 “[We] look forward to continuing to push the boundaries of conversation intelligence and automation in service of exceptional CX,” said Jeff Gallino, CEO of CallMiner. Read more!

AI is transforming #CX — but without trust, even the smartest automation falls short. Contact Babel’s Inner Circle Guide to Chatbots, Voicebots & Conversational AI report reveals orgs' CX priorities, where gaps still exist, & what success looks like. ow.ly/OnEI50YwN9y

Don’t forget to register for our webinar on March 24! Join to learn how Gonzaba Medical Group uses #AI to reveal patient needs, improve care, reduce risk, and build trust. There's still time to secure your spot. ow.ly/3Zjs50YwhWb

#AI empowers contact centers to transform every conversation into clear, confident actions. Tim Banting at CX Foundation explored CallMiner’s AI & automation enhancements & how they help orgs pinpoint what matters most in customer interactions. Read more. ow.ly/NY4S50YvN25

Join us April 14 for Knowledge & AI in Boston! In partnership with @KMSLighthouse & @Microsoft, we’re bringing industry leaders together for meaningful conversations on how AI-powered knowledge management is transforming #CX & enterprise ops. Register. ow.ly/irBF50Yvfqr

Financial services orgs are leading the way in CX automation, but that doesn't necessarily translate into value. In fact CallMiner's annual CX Landscape Report found 65% of finserv orgs believe they do not use CX data to their best advantage. Read more. ow.ly/SQCK50YuTmj

Did you hear? CallMiner announced new #AI capabilities. Check out Dom Nicastro’s piece in @cmswire on our AI-powered classifiers & custom summaries that pinpoint what matters most in every interaction, improving insight discovery, automation, & #CX. ow.ly/5P1u50Ytujy

Don’t forget! It’s Women’s History Month, and we’re spotlighting women who haven't just climbed the leadership ladder — they’ve redefined it. Join our webinar on March 17 to hear from women who have led major change in tech & #CX orgs. Register here. ow.ly/mVK550YsOO9

#AI is only as good as its inputs. But AI readiness isn’t just clean data — it’s knowing how your business makes decisions. Context is the edge: the why, the meaning, and the next step. Read more on the CallMiner blog. 👉 ow.ly/9p3550Yskft

In today’s complex healthcare landscape, truly understanding patients means going beyond assumptions. Join our March 24 webinar to see how Gonzaba Medical Group uses #AI to reveal patient needs, improve care, and build trust. Register now. ow.ly/U9V750YrO06

CallMiner is redefining the future of #AI & #CX, breaking new ground in automation, personalization & insight discovery. This includes: ✅ Advanced AI classifiers incl. whole-contact sentiment ✅ Customizable AI summaries ✅ …and more Read the PR. 👉 ow.ly/14uW50Yrgu1

With CallMiner OmniAgent, AAA Auto launched a multilingual voicebot to improve routing and power NPS campaigns across the Czech Republic, Slovakia, and Poland. The result: ⭐ 88% accurate routing ⭐ 35% fewer unrecognized requests ⭐ ~26% success rate ow.ly/ALu750YqaOx

Join CallMiner at @EuropeanChatbot #AgenticAIEurope, 17-19 March in Edinburgh. Visit CallMiner (booth #6) to connect with the team and explore how intelligent automation and virtual agents are transforming CX. Register today.👉 ow.ly/ACTG50YpmtW

How do customers know they can trust your #AI? Our recent webinar tackled this question and more, including how #agenticAI is evolving, how intelligent #automation transforms #CX, and how to drive proactive engagement. ▶️ ow.ly/bgfW50Yp8e2

It's Women’s History Month, and we’re spotlighting women who haven't just climbed the leadership ladder — they’ve redefined it. Join our webinar on March 17 to hear from four women who have led massive change inside tech and #CX organizations. ow.ly/6Qmv50Yoy42

CallMiner is headed to Las Vegas for @enterprisecon, Mar 10-12! 🎲 Visit us at booth #727 to learn how our #CX automation platform boosts customer interactions, shortens resolution time, & cuts costs. Register for #EnterpriseConnect! ➡️ ow.ly/8F3H50Yo3Fl

We’ll be at #ConseroCX, March 9–11 in FL! On March 9, CallMiner CMO, Eric Williamson, will moderate a panel on overcoming #AI fatigue, building agile tech stacks, aligning automation with human workflows & meeting evolving customer expectations. ow.ly/G09A50YmXMZ

Customer insight isn’t just metrics, it’s knowing what’s happening in every interaction. With CallMiner, Atlanticus is able to uncover sentiment and emotional signals, spot issues earlier, drive efficiency, and work smarter. Hear more ▶️

#CX transformation starts with measuring what matters & acting on insights. With CallMiner, Atlanticus has modernized compliance, automated QA, & turned interaction data into business intelligence. Hear more. 🎥

Join us at #HIMSS26 in Las Vegas, Mar 9–12! Hear Gonzaba Medical Group on how conversation intelligence = better patient care & lower risk. 📅 Mar 10, 1:40–2 PM PST 📍 AI Pavilion, Booth 10018. Visit CallMiner at booth #10225 throughout the conference! ow.ly/IT7c50YlRaV

96% of leaders agree that AI is core to #CX success. But 67% lack proper governance. Organizations that stand out will combine strong oversight and innovation with scalable, responsible AI that reduces risk & builds lasting customer trust. ow.ly/UzNx50YkZmM