shelly cantera

While you may use eye contact to prompt a colleague to speak in person, address them by name on a video call, especially if your meeting format involves some round-robin sharing

When you acknowledge you’ve made a mistake, you’re also recognizing you have the power to fix that mistake. And that’s the beauty of accountability.

Lean and Six Sigma both provide customers with the best possible quality, cost, delivery, and a newer attribute, nimbleness

Failure modes are the ways in which a process can fail. Effects are the ways that these failures can lead to waste, defects or harmful outcomes for the customer.

Cash from operating activities includes inflow and outflow attributable to the fundamental purpose of the company, e.g. revenues and costs from sales of products.

Three important steps of the risk management process are risk identification, risk analysis and assessment, and risk mitigation and monitoring.

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