Capital One UK

@onlyGaIa1905 Hi there! If you call us on 03444 812 812, we can discuss this further - Thanks, Laura.

@sonew3199 Hey! I can't access your details from here. If you email socialmedia@capitalone.com, I can try and help you - Thanks, Laura.

@CapitalOneUK Please dm me so that can share my details

@CapitalOneUK Hii I made a payment through manually before my direct debit claim date. Now payment was debited twice I’m trying to contact online service on number but there is no response from your team

@thisispavan9 Hi there! If you need assistance, please call us on 03444 812 812 - Thanks, Laura.

@sonew3199 @CapitalOneUK Same issue call chesthe due date kante mundu pay cheyodu ani call cut chesadu

@madmouse42 Hi there. I'm sorry to hear about the issues you're facing. Unfortunately, we can't access accounts over social media. Please give us a call so we can look into this for you. You can find information on how to contact us at capitalone.co.uk/support/contac…. Thanks

@CapitalOneUK sorry for the duplicate tweet, but it isn't showing my end Your fraud department have just told me that the fraudulent activity on my card YOU supposedly blocked, doesn't exist Your customer service dept says that the transactions do exist but they can't help...

@madmouse42 Hi there. I'm sorry to hear about the issues you're facing. Unfortunately, we can't access accounts over social media. Please give us a call so we can look into this for you. You can find information on how to contact us at capitalone.co.uk/support/contac…. Thanks, Deep

@CapitalOneUK I'm trying to report more fraud on a card that is supposed to be blocked. Your fraud team have categorically stated that there are no transactions on the date reported. Your customer care team said there are and speak to the fraud team! It shouldn't be this hard

@RockabillyJUD Hi Jordan, I'm sorry to hear about this, we need to check your account, please contact our customer services team on 03444 812812 (Monday to Friday 7am - 9pm, Saturday & Sunday 8am - 5pm) to discuss this further. Thanks, Deep

@CapitalOneUK morning. Ive had a text telling me a new card is coming. My current one is valid until 2029, valid since last year. The text has nested with other known capital one texts so seems legit. Is this normal to have a new one sent out so early? Ive not requested it.

@Tinasstr86g Hi there, please let us know your query so that we can help you. thanks Deep

@CapitalOneUK @AskCapitalOneUK Back??

Our Social Media team is taking a short break today 🎅 If you need us urgently, give us a call using the number on the back of your card ❄️

@MandySa05677288 Hi Mandy, to sped up the things, we can set up a payment plan over the phone. Please contact our Specialist Support team to discuss the options available to you. Please call us on 08009524966, Mon to Fri 8am - 8pm, Saturday 8am - 5pm to discuss this further. Thanks Deep

@CapitalOneUK Hello, I wish to set up a standing order repayment plan for the outstanding debt of mine which I believe you currently manage. Can you provide me with an email address, so I can speak with you as a matter of confidentiality. Thank you, Mandy Sandhu

@madmouse42 Hi , I’m really sorry for any inconvenience caused. If you need help with online/mobile app access, please contact our customer services team on 03444 812812 (Monday to Friday 7am - 9pm, Saturday & Sunday 8am - 5pm) to discuss this further. Thanks, Deep

@CapitalOneUK your app still isn't working. I need my pin

@madmouse42 Hi there, I'm sorry to hear about this, we need to check your account, please contact our customer services team on 03444 812812 (Monday to Friday 7am - 9pm, Saturday & Sunday 8am - 5pm) to discuss this further. Thanks, Deep

@CapitalOneUK @CapitalOneUK I have spoken to someone, so thank you BUT I have just been notified that my payment is still being blocked (I was told this won't happen) and the app still isn't working!

@CapitalOneUK I'm trying to pay for a taxi and I'm getting this error

@madmouse42 Hi there, unfortunately we can't access accounts from here. Please give us a call so we can look into this for you. You can find information on how to contact us at capitalone.co.uk/support/contac…. Thanks, Sam

@CapitalOneUK you have just declined my card for no reason and I can't get into the app. Please help! I'm getting the same error

@gurlbye888 Hi there, please let us know which email address you have sent your email to, and please elaborate your query so that we can understand this. Thanks Deep

@gurlbye888 Hi there, please let us know which email address you have sent your email to, and please elaborate your query so that we can understand this. Thanks Deep

@gurlbye888 Hi there, yes this is a Capital One number. If you're ever unsure, you can always call us back. You can find information on how to contact us at capitalone.co.uk/support/contac…. Thanks, Sam

@bigatlanticsky Hi there, I'm sorry to hear about what’s happened. Please get in touch so we can look into this for you. You can find information on how to contact us at capitalone.co.uk/support/contac…. Thanks, Sam

@CapitalOneUK What should I do if I've been duped by a scam website? Please help!

@FarehamHall Hi there, unfortunately our Disputes Team do not have an inbound line. They will contact you via email if they require any more information, or have an update on your claim. Thanks, Sam

@CapitalOneUK is there a phone number to discuss ongoing dispute/chargeback as I am not getting anywhere with it Tried online chat via App and keep getting booted out mid chat

@JohnTweedale Hi John, I'm really sorry to hear this. As you advised you've escalated your concerns to the Financial Ombudsman Service, if you remain unhappy with the outcome of your complaint please reach out to them to explain your concerns. They can then review this for you. Thanks, Abbie

@CapitalOneUK I have closed my account. Fucking dreadful customer service. I ordered an item costing £280 that got delivered to the wrong address and I am apparently liable despite typing in the correct address. Baffling

@CapitalOne @CapitalOneUK I ordered a gift that was delivered to an address I did not choose. You have not refunded me my £280. After speaking to the financial ombudsman you have still not refunded me. You said “you have done everything you can”. Customer service at its finest!

@CasonLloyd Hi Lloyd, I'm sorry to hear this. You can find information about how to raise a complaint at: capitalone.co.uk/support/making…. Thanks Deep

@CapitalOneUK need to make a complaint about interest on my account where there shouldn’t be