Capitec

@IamLettiey Thank you for reaching out to Capitec bank, how can we help you today?

@CapitecBankSA Been waiting 😭😒

Stay in control of your connection. Top up, recharge and manage your Capitec Connect SIM easily.📲 Here's how.👇 #BankOnBetterConnections #BankOnCapitecConnect

@IamLettiey Hello Nhaqi, thank you for reaching out. We will respond to your DM shortly.

@CapitecBankSA Please check your DM

@SmilinGeorge_SA Hello Smiling, thank you for reaching out. We are selling new iPhones.

@CapitecBankSA are your iPhones new or refurbished?

@1_Tsatsi Hello Namba, thank you for the kind words and recognition 💙 We’re grateful for your support and are pleased to have made a positive difference in your banking experience. Our goal has always been to make banking more accessible and convenient for our clients.

When the day of giving flowers is upon us, do not forget to give @CapitecBankSA hers for changing the banking game. Before she came around, banks operated from 9am to 3pm, the time you're at work

@Nhlanhla0907 😂😂 Not the all-in-one shampoo! But who doesn’t love convenience? Less hassle, more convenience, that’s the goal. 💙

@CapitecBankSA , you are behaving like an all in one shampoo now😫

@YvetteDiedricks Hello Yvette, please accept our condolences for the loss of your mom. We understand how frustrating a delayed claim can be and we are here to assist you. Could you please send us a private message with your claim case number for us to assist you?

@CapitecBankSA why are you refusing to pay out my claim??? None of the consultants can tell me why??? I am burying my mom tomorrow!!!!

@RitaUnshakable Hello @RitaUnshakable, we’re really sorry you’re dealing with this, that’s not the experience we want for you. Please DM us your details so we can look into your Soft Freeze status and escalate it for you. Will make sure you get clarity on what’s still outstanding.

@CapitecBankSA I am so frustrated with your incompetent service. I went to ur brunch 4 times for my account to be removed from Soft Freeze but I don't get help. I submitted my documents, no action is taken. So wat more do u want me to do to bank with u guys? Pls advice

@nziro101 @Miss_Fipaza 😄

@CapitecBankSA @Miss_Fipaza Aybo unhappy besday niwthola nasemabank othandi madoda

Today I'm turning a year older, Happy Birthday to my pretty self 🎂 🎂 🍾 🥂 🍾 🥂

@YvetteDiedricks Hello Yvetter, we’re truly sorry for your loss 💔 We understand how urgent this is and apologise for the distress caused. Please DM us your ID & claim reference so we can urgently escalate and assist you right away.

@ThulileMkhwana6 @TakalaniSioga @Discovery_SA If a recall is unsuccessful because the recipient refuses to return the funds, the matter may need to be taken through Small Claims Court or the relevant legal process. We can provide required information if requested, in line with legal requirements.

@CapitecBankSA @TakalaniSioga @Discovery_SA So when they don't agree that's it??? It's your clients loss????

On Saturday my @Discovery_SA Bank was stolen and a lot of money was withdrawn, I blocked the card and opened a fraud case. After investigations, which only took two days, Discovery Bank has agreed to pay all my money back 🙏 You're the best bank bo lovey 💜

@ThulileMkhwana6 @TakalaniSioga @Discovery_SA Hello @ThulileMkhwana6, we’re really sorry to hear about your experience. We submit a recall request on your behalf in such cases. The recall is not guaranteed as it depends on whether the funds are still available and whether the recipient agrees to return the money.

@TakalaniSioga @Discovery_SA @CapitecBankSA ..to access someone's bank without their permission. I lost a whole 1K for groceries as a student who is self funded. Till today @CapitecBankSA never came with a solution. I then decided I will close my account and try other banks

@E1bowRocket Hello Propagandalf, we’re concerned about your tweet and would really like to understand your experience. Could you share what made you feel this way about us?

@CapitecBankSA You literally follow criminals

Hustler running a FULLY registered hustle which operates right inside his bedroom. 🤟 Kancane kancane we will get there. 🤞 @CapitecBankSA @sarstax @CIPC @Stellarated @SAgovnews

@mApOnYaMaKaLeLa @oddettem Yoh, two days? 🔥 That’s what we call moving at Capitec speed! Glad we could make things easier for you in KZN! 😊

@oddettem This helped me alot the time i was working in KZN and my disc expired. I just got it in 2 days after applying for it from @CapitecBankSA. Sometimes e na le mokgola this bank neh.

Capitec ate with this 🥹🤏🏾

@Miss_Fipaza Happy birthday Thandi🎉💙 We wish you a day filled with joy, laughter, and all the things that make you smile. May the year ahead bring you even more wins, happiness, and success 🥳❤️

@AsezaGucci Pha kwa @CapitecBankSA 🤣

@Connie_Matabz @murphygee5 We hear you, @Connie_Matabz, fees are set based on the service structure, but we’re always reviewing ways to make transfers more affordable and convenient. If you’ve got feedback like this, keep it coming, it genuinely helps us improve.

@CapitecBankSA @murphygee5 But bestie why is send cash R20 in Cyril's economy 😭😭😭

We might say whatever we want about Capitec but it cooked with that feature where they tell you the name of a beneficiary you're adding

@Lordzwide @murphygee5 We appreciate the feedback @Lordzwide. Features that make banking more convenient are always valuable to us, and suggestions like these help shape future improvements and innovations.

@murphygee5 Only thing eshodayo now is the ability to withdraw from the ATM with just the @CapitecBankSA App

@Nativezz Hello @Nativezz, thank you for the suggestion 😊We understand how helpful that option could be, especially when a Cash Send is received unexpectedly. We appreciate you sharing this idea with us, and we’ll make sure the feedback is passed on to the relevant team for consideration.

@CapitecBankSA please help us with making an option of transferring a "Cash Send" into my account. Sometimes people send us money without asking our preference 🙏

@AMfukuzo55587 Hello @AMfukuzo55587, we’re sorry to hear about your experience. Each case is investigated based on the information and transaction history available, and we do take concerns around fraud handling seriously. Please DM us your case number and contact details so we can assist.

@CapitecBankSA #Capitec #CapitecBank #FraudAwareness #ScamAlert

I think it’s time we start having serious conversations about how fraud cases are handled at Capitec. A few weeks ago, my cousins and I booked a getaway that was advertised on TikTok. Before making payment, we were in communication with the business and they responded normally,

@Asakhe_Pheshe Hello @Asakhe_Pheshe, we're sorry that you're unable to access the app. Could you please send us a private message with your account number for us to investigate and resolve?

@CapitecBankSA Awah guys what’s going on with your app now?