CaratLane

@DeDefinite We are so sorry for the inconvenience caused. However as discussed over the call please allow us 24 hours and we are shall get this resolved at the earliest.

@CaratLane Exchange order picked up on 6th april, it's been over 10 days QC is still pending, this is very disappointing experience #caratlane check your aDm for my details

@DeDefinite @TitanCompanyLtd We are so sorry for the inconvenience caused. However as discussed over the call please allow us 24 hours and we are shall get this resolved at the earliest.

Hello, Pickup completed of my exchange order on 6th april and quality check is not done yet, very very disappointing , it's been over 11 days. I already raised complaint 4 days ago no help provided. No response from you from any channel @CaratLane #caratlane @TitanCompanyLtd

@RachnaS99238370 Dear Rachana, Sure, you can Email us at Customervoice@caratlane.com and we shall have this resolved.

@CaratLane Provide me your email address

I had a disappointing experience at an exchange where the staff provided incorrect information, leading to financial loss and inconvenience to me. Hoping for a prompt response and corrective action. #CustomerExperience #Accountability @CaratLane

@dsza1988 Dear Rohan, We completely understand your concern regarding the delivery. We have followed up with our team, and we would like to confirm that your product is on track to be delivered to you as per the Estimated Delivery Date

@CaratLane Even sent email cs@caratlane.com but no response

@CaratLane “Frustrated! Order EZBLRORM8EA4A-JM placed Mar 30 still ‘being crafted’ due to ‘system migration’. Same excuse as last month! Paid upfront, no disclosure. Customers suffer your tech fails. Complaint SR-1748592 raised.—@CaratLane ! #OrderDelay #CustomerServiceFail”

@nitinjauhari Dear Nitin, we are so sorry for the long wait. This is an official confirmation that your payment is complete. Your order will be processed shortly, and we are trying our level best to have it dispatched today. Thank you for your patience and understanding!

@CaratLane I don't know if you guys do this deliberately or you are so inefficient

Do NOT buy any products from @CaratLane They’ll take your money and completely ghost you. No delivery of product weeks after the promised due date. Their customer support is highly inefficient.

@gopalagoyall Dear Gopala, We are so sorry to disappoint you. We request you to kindly DM us your contact details to look into this and get this resolved at the earliest.

@CaratLane I need help. Your customer support on WhatsApp isn’t helping

@nitinjauhari Dear Nitin, We are so sorry for the delay, however we are unable to see any DM from your account could you please send us again and we shall be happt to assist you further on this

@CaratLane Stop posting such nonsense responses and check your DM

@EyeOfAswin @RBI @jagograhakjago Dear Ashwin, Kindly allow us 7 to 10 working days to have this issue resolved and the feature fully restored. We are committed to resolving this promptly and will keep you updated on the progress.

@CaratLane @RBI @jagograhakjago We are unable to sell the gold in money view app also. They have only redirected to your website. . What the hell is this?

@CaratLane Dear Team, Complaint to @RBI & @jagograhakjago/ consumer affairs Your platform clearly promotes that users can sell gold through Money View. However, when I attempt to use this feature, it is unavailable. This is a clear case of misleading information being presented to customers. If this feature is currently disabled, it should not be advertised. This lack of transparency is unacceptable. I request an immediate clarification and resolution. If this issue is not addressed promptly, I will escalate the matter through appropriate regulatory and public channels. Expecting a quick response. I might have to complaint to consumer forum and RBI Warm regards, AswinKumar G D

@AnkitaK2010 Dear Ankita, We hope we’ve addressed all your queries and the new order has been placed. Please let us know if there is anything else you need; we would be more than happy to assist you further.

@CaratLane It is just one bracelet. Why is this taking so much time? I did not order to get it after months. You ruined a moment for me. At least give me some definitive update

I ordered a bracelet a month as the delivery time shown was of week. It's been a month, and haven’t received the delivery yet. Customer service does not help at all. Never going for online shopping of jewellery again. Never knew this side of a tata product @CaratLane

@way2thickforyaa Dear Nandini, We’re so sorry for the frustration this has caused! Please DM us your contact details and order ID. We’ll look into this immediately and make sure it’s resolved on priority

@CaratLane has to be the worst jewellery brand ever to exist

@TumharaParv Dear Parv, We are so sorry for the delay, we are facing a technical glitch, which is holding up your refund. Our tech team is on it now, and we aim to have this resolved for you by EOD.

@CaratLane It’s been 2 days i am trying to connect on call but no one really picks up. Are you people for real ???? Why are you harassing customers. Now i got mail that product dispatched. I don’t want it now, stop making fool of us please 🙏🏻 this is really really frustrating

It is beyond comprehension that a brand of such repute appears oblivious to the whereabouts of its own consignment, allegedly misplaced within its own logistical framework, yet demonstrates an inexplicable reluctance to initiate an immediate refund. @CaratLane order - L493AB9C

@EyeOfAswin @RBI @jagograhakjago We want to formally assure you that your Digital Gold is entirely safe and secure with us; your investment remains fully protected. The current inability to sell is due to an unforeseen technical glitch within the module.

@EyeOfAswin @RBI @jagograhakjago Please accept our sincerest apologies for the frustration and inconvenience this has caused you. We completely understand your concerns regarding the transparency and availability of the gold-selling feature.

@AnkitaK2010 Hello ma'am please accept our sincerest apologies for the delay you've experienced. Our team is actively working on your case to ensure it is resolved as quickly as possible. We request a little more time as we are fully committed to resolving this for you.

@CaratLane Any updates? Atleast help me cancel the request if the issue cannot be resolved

@Harini_1330 Hello Ma'am, we are truly sorry for the inconvenience caused. Please allow us time until tomorrow to look into this, we are committed to resolving the issue for you at the earliest.

@CaratLane Utter worst customer service which yo can see from caratlane. I request everyone not to purchase anything from caratlane. They just cheat customer in the name of diamond and refund. Its been 3 months, still I have not received the refund at all. The worst service ever

@CaratLane I will never ever order again. The customer care executive has been not so helpful at all. Yo guys never give guarantee to diamonds? Why yo wanna sell online when yo cannot give a proper service to customer. 15days exchange, whats the policy mean?

@deshkaloha Glad to hear that! Please let us know if you need any further assistance, and we will be happy to help you.

@CaratLane Thanks ! Refund Received

@CaratLane Ordered on 3APR Delivery date is 5APR Today is 6APR 12:38PM still stuck at preparing for dispatch.