Card Factory

Need assistance? We're here to help! 💬 📦 For online order support: CFonline@cardfactory.co.uk 📧 For all other enquiries: customerservice@cardfactory.co.uk Our team is ready to assist you 😊 #CustomerSupport

@Thesmallrocket Oh dear! We've passed this on, thank you for making us aware of the error.

@cardfactoryplc I want to know who signs off on your printed signage, they need educating. Proper corporate printed sign in the window of Card Factory, Batley. It reads Open on Sunday’s. With an apostrophe! It is neither an apostrophe of omission nor an apostrophe of possession!

@Linzi_Mae1 Hi there, we recommend contacting your local store directly regarding stock enquiries: bit.ly/cardfactoryLoc…

@cardfactoryplc hi! Can you check in you have something in stock a specific store??? 🙏🏼

@Aimee_Merrygold We're sorry to see this. Please contact customer services here: cardfactory.co.uk/contact.html

@cardfactoryplc appalled by the state of my delivery today. An open box and completely battered.

@_yeahokay_ No need to guess! 😅 All vacancies are available on our job portal: jobsearch.cfjobs.co.uk

@cardfactoryplc what high street is this vacancy related to? Should I guess?

@alexd1606 Hi there, we currently have a small version online: cardfactory.co.uk/small-rainbow-… We'd recommend giving your local store a ring to see if they have any leftover stock of the bigger version: bit.ly/cardfactoryLoc…

@cardfactoryplc do you still stock this bunny anywhere? It’s my daughters favourite and we have already had several meltdowns when we can’t find ‘floppy’ Looking to purchase a back up!

@88LouA This is part of an older line, which will not come back in stock. We do have other rose-themed gifts on our website though: cardfactory.co.uk/search/?q=rose…

@88LouA We do! You can contact us here: cardfactory.co.uk/contact.html

@Future4fairs We're so happy to hear that you love them as much as we do! ❤️

@KatieCrocWintle We currently only have personalised cards available in that category. Some cards require only a minimum to be personalised though, so maybe they're still a good option for you: cardfactory.co.uk/cards/celebrat…

@cardfactoryplc why cannot I purchase on your website Aunty Birthday cards as sold in store? I can get Uncle ones, but nothing for Aunty.

@StephenALawn It's sold out online and won't come back in stock unfortunately, but we have a few other options online currently: cardfactory.co.uk/search/?q=saus… Alternatively we'd recommend giving your local store a ring to see if they still have any stock left over: bit.ly/cardfactoryLoc…

@CNW_2022 We're sorry to hear this. If you send these images to customerservice@cardfactory.co.uk the team will look into this for you.

Very disappointed with the balloons from @cardfactoryplc they haven't even lasted a week!

@Shelley90640913 Hi Shelley, we are sorry to hear this, could you please send an email through to our customer services team and they should be able to look into this for you CFonline@cardfactory.co.uk

@cardfactoryplc I am totally disgusted. Today Tuesday 7th January 2025 is my nephew’s 13th birthday and he is still waiting for his birthday balloons to be deliver. I paid extra for them to be delivered today and still no show. I will not using card factory online services again.

@MrsZRaza Hello, we are experiencing some delays following the holiday season, but we are working hard to respond to every inquiry. We have responded to your email in the meantime.

@cardfactoryplc 3 days and 2 emails later, I am still waiting for a response about the balloons I ordered arriving only half inflated. Order number: 75334702 Will have to buy replacements for my child’s birthday seeing as you’re taking so long to get back to me

@con29_ We're sorry to hear this. Please contact customerservice@cardfactory.co.uk and the team will be in touch.

@cardfactoryplc are you actually fucking kidding me… your 29p bows are the shittest bows I have every encouraged they are not accessible I have tried peeling 3 now and it’s no use… who made them so shit I want this investigated and compensated the fuck excuse my vape loyal

@jameswa70079908 We're sorry to hear this. Please contact customerservice@cardfactory.co.uk with any relevant images and the team will be in touch.

@angielala79 We also have a sale online: cardfactory.co.uk/clearance/

@cardfactoryplc will their be a sale online like you norm have instore?i norm get in store but thought be easier online

@little_misstan We're sorry to see this. If you send an email to customerservice@cardfactory.co.uk the team will be in touch.

@cardfactoryplc These sticky labels on your wrapping paper are a real pain. Can't get them off!

@mike_swo Please send an email to customerservice@cardfactory.co.uk and the team will be in touch.

@cardfactoryplc just wondering how I can make a complaint about one of your employees in one of your branches?

@corpsybride86 Hi Kirsty, we're sorry to hear this. We are currently receiving a high number of contacts but are working hard to respond to every single enquiry. If you send us a direct message with your order number and email address we can look into this for you.

@cardfactoryplc I received an order last week which arrived damaged due to inadequate packaging by your warehouse and with incorrect substitutions on items (sister card swapped for a cousin card) I emailed but have yet to receive a response! Your website claims response within