CarMax

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

@markcunanan Mark - Thank you for reaching out to us here. We're sorry to hear about your experience and would love the chance to learn more to see how we can help. Please send us a private message to get started, or call us at 1-800-519-1511 (Option 5). - Andy from CarMax

@CarMax Is this legitimate attempt to reach out or a scammer? They want to communicate via WhatsApp

@CarMax Terrible unprofessional service. Reserved and paid online to ship to a location. Decided to give call back about financing through them and they messed up my order and released the car to someone else. They will sure mess up your order but not fix it.

@gcwalker5 Hi Greg. We're so sorry to hear about your experience. Please feel free to send us a DM so we can learn more and assist you further. - Elizabeth from CarMax

Hey @CarMax, Kearny Mesa is a sham. I shared proof of an $11k settlement & have financing, yet Maria & team let a Salesforce bot threaten to release the car over a 48hr delay. 3 trips from Carlsbad & 0 human empathy. Your “Express” brand is broken. #CarMax #BadService #SanDiego

@gfdewitt Good morning, Gregg. Thank you for reaching out to us here. I’m so sorry to hear you’ve had difficulty getting in touch with the store. Please send us a DM so we can assist you. - Elizabeth from CarMax

@CarMax I bought my vehicle from you in Sept, 2022. I bought a 5 year MaxCare Service agreement. I need to use this agreement, but ... your Service Department in Naples, FL does not answer the phone and the mailbox is FULL. Loving the customer care! What now?

@jakegordon_md I'm sorry to hear that you're experiencing payment issues. CarMax Auto Finance is best equipped to help with this concern and can be reached at 800-925-3612. If you need further assistance, please don’t hesitate to send us a direct message. - Andy from CarMax

#carmax @carmax so if I want my extra payment to be applied to the loan principle - I have to call each month? 1-2 days after the payment has posted? How is this legal???

@flydhull We're so glad that our Tulsa store team was able to assist. Congrats on your new car! 🚙 💛

@CarMax - I’ve never sent a message of this kind about a purchase before, but I had to tell the interwebs. I bought a car from your local store here in Tulsa and I couldn’t be more delighted . There were some complications but your team handled them with skill and now I have a car I just love to drive. Again, thank you !

@roosterclan89 We're so sorry to hear this. Please feel free to send us a DM so we can learn more and assist you further. - Elizabeth from CarMax

Never doing business @CarMax again. Systems problems, and problems aren’t it. Will ruin credit scores too even when making payments smh

@vamplvr26 I'm sorry to hear this has been your experience. We'd love the chance to learn more to see how we can help! Please send us a private message to get started, or give us a call at 1-800-519-1511, option 5. 💙 💛 - Andy from CarMax

@CarMax I will never forget business with Carmax Service Center again. Please train your people proper customer service, how to follow up and how to complete simple repairs when promised. The service center on Anderson Blvd in Fort Worth needs serious work.

@SifuMazz Hi Brian, we're thrilled you had a great experience! We'll ensure the St. Louis team receives recognition. Thank you for being a CarMax customer, we appreciate you! 💙💛 - Elizabeth from CarMax

@CarMax Just sold my truck to your location in St. Louis and it was a great experience. I got a fair offer and thought about it for 2 days. I was there for maybe 45 minutes when I went back, and left with a bank draft in hand. Thanks again to the team at 6201 S Lindbergh!

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

@DonatoDiorio I'm so sorry to hear about your experience. I understand how frustrating this must be! Please send us a direct message - I'd love to get you some help. 🚙😊 - Andy from CarMax

@CarMax while I was able to find a car. you guys have the absolute worst service ever. No one knows what anybody else is doing. voicemail:System doesn't work. try to set an appt and click on a button from an email it goes to a page saying to call... but has a fake 555 number

@BrandiAtkinson Thank you for sharing this. We’d love appreciate the opportunity to help your friend. To ensure we can best assist, please have them reach out to us at (800) 519‑1511 or socialcare@carmax.com with any questions or unresolved concerns. - Elizabeth from CarMax

Wow, a friend just found out that the car she bought from @carmax just three months ago, with only 58K miles, needs a new engine. It’s spent more time in the shop than on the road. Absolutely abysmal experience with CarMax, will never shop there again.

@Delilah_Juliet Love to hear this! We appreciate you so much for being a CarMax customer. 💙💛 - Elizabeth from CarMax

Welp getting that extended warranty paid off! Thanks @CarMax I will be getting my next vehicle with y'all also

@mrwinterje I'm so sorry to hear about your experience, James. I understand how frustrating this must be. Please send us a private message or call us at 1-800-519-1511 (option 5). I'd love to get you some help! 😊 - Andy from CarMax

@CarMax bought a car from your Doral 90 days ago. The driver-side DRL and turn signal are visibly dim — a safety issue. Your service center refused to fix it under warranty, saying it has to "fully fail" first. Florida law requires turn signals visible from 300 ft. Please help

@karenzgoda Karen - I'm sorry to hear about your experience. We'd love the chance to learn more to see how we can help! Please send us a private message to get started, or give us a call at 1-800-519-1511, option 5. 💙💛 - Andy from CarMax

@CarMax Hi there! It’s been 5 months since my car was serviced with MaxCare support and I still haven’t received my reimbursement. Can you help?

@Smacktapolis I'm so sorry to hear about your experience! I understand how frustrating this must be. Please send us a direct message - I'd love to get you some help! - Andy from CarMax

@carmax I can NEVER get someone to actually answer in the service department when I call and then it takes days before they call me back. This is ridiculous.

@Kataklyzm Thanks for taking the time to share your feedback. We’d like the chance to learn more and see how we may be able to help. Please send us a private message to get started, or give us a call at 1-800-519-1511, option 5. - Andy from CarMax

@CarMax Was lied to and now being told I'm responsible for around $2000 in registration fees. Have talked to the store and your 1-800 number and not getting anywhere!

@snt1395 Thanks for the shout-out! We're so glad you enjoyed your experience selling to CarMax, and you're happy with the offer you received. We appreciate you, and we hope to see you again in the future for any vehicle needs! 🚙😊 - Andy from CarMax

@carmax used car quote is crazy accurate. Got $14k quote after sharing picture. No physical inspection. . Went to store and sold for $200 more.

@M069822264488 We appreciate you sharing feedback with us here, and we'd like the chance to see how we can help. To allow us to best assist, we encourage your daughter to call us at (800) 519-1511 (Option 5) regarding any unaddressed questions or concerns. - Andy from CarMax

@CarMax Duarte Carmax won’t take back the lemon they sold my daughter! She’s in danger every time she takes it on the road it breaks down! I’ve had to use my own towing for her!

@vidhuc123 We're sorry about your wait. Please know it's not our intention to keep our customers waiting for extended periods. If you'd like to connect further about your experience, please call us at 1-800-519-1511 (Option 5) or send us a DM to get started. 🚙 - Andy from CarMax

@CarMax 3.5 hrs of wait and yet no associate available

@cudablue1218 I'm sorry to hear about your experience. We'd love the chance to learn more to see how we can help! Please send us a private message to get started, or give us a call at 1-800-519-1511, option 5. - Andy from CarMax

@CarMax I gotta tell ya, your "buying online" is SLOOOOOOOOOOOOOOOW. Why am I waiting so long to finish financing? This is beyond stupid

@SparkMedia41627 We're sorry to hear about your experience. Please feel free to send us a DM so we can learn more and assist you further. - Elizabeth from CarMax

@CarMax so you preapproved me for 3000 down and my payment is 375 a month. Talk to an agent solidified everything had the car shipped to Madison Indiana 3 Hour Dr. for me. I get there the agent then tells me it’s gonna be $4500 down oldest trick in the book. I will post this daly