CarMax

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

@remzicanaksoy2 We're sorry to hear about this frustrating experience! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or give us a call at 1-800-519-1511, option 5. We look forward to hearing from you. - Andy from CarMax

@CarMax And the solution they suggest is that I call them to give me a chance to buy another car from their inventory after this experience.

Having a really bad experience with @CarMax. The ship order was on April 18 and ETA was 22–27. It didn’t ship until 23rd, and it’d be ready by the 26th, but still in transit. Each delay costs me on rides. Also have to wait for final inspection without knowing if I’ll even buy 😕

@LuchadorLD Hi there, we're sorry to hear about your financing experience. Please feel welcome to send us a DM so we can learn more and assist you further. Thank you! - Elizabeth from CarMax

Don’t ever finance with @CarMax #carmax. That’s all

@jmcolli We're so sorry to hear about this frustrating experience! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or give us a call at 1-800-519-1511, option 5. We look forward to hearing from you. - Andy from CarMax

@CarMax what the actual heck is going on? My elderly almost 80 YO mother was told that the VERY expensive LED light strip around her headlights is NOT covered by the warranty we got when she bought her car. That is part of the electrical system and electronics. Owned only a year

@wilson_nunnari Hello - Thank you so much for your interest in a career with CarMax! I'm sorry that you are having issues with the assessment. Our recruiting team would love to help! You can reach them at recruiting_net@carmax.com. Best of luck, and have a great day! 🚙 - Andy from CarMax

@CarMax I need to complete an assessment as part of a job application and the assessment errors out and won't load when I try to launch it. I've tried safari and chrome with and without cookies/cache/history cleared in each. Help!

@TexasLovesElon @Carvana @BMWUSAnews @BMWUSA @Austin_Monthly @ABoR_REALTORS @AustinTXYRs @UTAustin @joerogan @NewsBowne @Tesla We’re thrilled to hear you had such a great experience. I'll be sure that Sora receives the recognition they deserve! Thank you so much for the kind words, and for being a valued CarMax customer. 💙💛 - Andy from CarMax

@CarMax pls give recognition to SORA LOCKHART at your N Austin branch! As a single woman buyer needing a little guidance, SORA was so helpful, knowledgeable & actually fun to deal with!! Love my BMW SUV! Thank you again Sora🙏🏼 @austin360 @statesman @TexasMonthly @AustinChronicle

@Kellie57266710 Hi Kellie, we’re here to help and want to make sure you get the answers you need. Please feel welcome to send us a DM with your information so we can assist directly. You can also find more details on our website here: bit.ly/4trze52. Thank you! - Elizabeth from CarMax

Does @CarMax no longer a abide by the SCRA which protects a service member’s right to maintain their legal state of residence, including registration, even when stationed elsewhere?

@brenda_saw22107 Good afternoon, and thank you for reaching out. Payoff timing varies by finance partner and method of payment used. Please contact our Customer Relations team at (800) 519‑1511, option 5, for assistance. 😊 - Elizabeth from CarMax

@CarMax Melissa Dockery here how long does it take Greenville SC store to send trade in loan pay offs?

@amandalee_4 Hi Amanda, please feel free to contact our Customer Relations team for further assistance at (800) 501-1511, then select option 5. They will be happy to address any concerns you have regarding your concerns. - Elizabeth from CarMax

@CarMax Chris @CarMax came through assisting with repair issue! Never heard back from Andy

@RepairPal make repair process better for customers @CarMax requested 7 days for rental, only approved 3 I’m out over $300 on rental since almost 2 wks on repairs & still have pay deductible this has been customer nonservice 😡

@MyraGutier70 We appreciate you sharing feedback with us here. To allow us to best assist, we encourage the owner of the vehicle to call us at (800) 519-1511 or email us at socialcare@carmax.com regarding any unaddressed questions or concerns. - Elizabeth from CarMax

Oh hey @CarMax you might want to contact me so we can chat about how you are holding my daughter’s money hostage. #Carmax #CustomerService #Help

@ChampionLigma I'm so sorry to hear about your experience. I understand how frustrating this must be! Please send us a direct message - I'd love to get you some help. - Andy from CarMax

@CarMax shipping estimate says my car should have been delivered 2 weeks ago Its still not moving. Every call is answered with the "my manager is reaching out to the logistic team" Terrible experience. Likely will write a negative feedback

@BobbyTelecom Bob - I'm so sorry to hear about your experience. I understand how frustrating this must be! Please send us a direct message - I'd love to get you some help! 😊 - Andy from CarMax

I’d caution anyone considering buying a car from @CarMax . I heard they just laid off a bunch of people. I’ve tried calling into their service department multiple times and the phone just rings, no answer, no voice mail option.

@_kieragee @Kia Hello, KG! I'm sorry to hear about your experience. We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or give us a call at 1-800-519-1511, option 5. We look forward to hearing from you. 💙💛 - Andy from CarMax

POV I bought a @Kia forte gt 22’ from @CarMax bc I loved my 14’ forte . Im starting 2 C why the previous owner might have sold it.. I’ve had my ac quit 4 times now and under the warranty it’s been fixed twice 9months ago and less than a month ago. And now it’s NOT WORKING AGAIN!

@VandelayIndust9 I'm so sorry to hear about your experience. I understand how frustrating this must be! Please send us a direct message - I'd love to get you some help! 😊 - Andy from CarMax

Shipped car from one @CarMax to anothe . It’s April 9 and they still have April 4 as a possibility. Radio silence sinc 4/3 too

@Kleinf64141309 We're sorry to hear about your experience. Please feel free to send us a DM so we can learn more and assist you further. - Elizabeth from CarMax

@CarMax I ordered a 2024 Ford Mustand Gt convertible from Oregen to br delivered to CarMax West El Paso it arrived last week however they cannot find the title and was told if a new title needs to be made it would be 4 to 6 weeks minimum. While I lost $999 in delivery fee and no vehicle

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

@Argus_Plexus Argus_Plexus - I'm sorry to hear you're having trouble making payments. CarMax Auto Finance is best equipped to help with this concern and can be reached at 800-925-3612. If you need further assistance, please feel welcome to send a DM! - Andy from CarMax

@CarMax Any particular reason the section of the website where we make payments is just straight up nonfunctional? I better not get any penalties for being late this is your guy's fault.

@MurYahu Good evening, Debbie. We're sorry to hear about your experience. Please feel free to send us a private message so we can learn more and assist you further. - Andy from CarMax

So, @CarMax Kennesaw no longer cares about customer service. Shame on Steve (sales rep) for handling the situation extremely poorly. Guess I'll need to contact Corporate...

@MontysGarden We love hearing this, and we’re so happy you had a great experience! Thank you for sharing your feedback. It truly means a lot to us. 🚙😊 - Andy from CarMax

.@CarMax Thank you for a simple, smooth process for selling our car! Your staff was friendly, knowledgeable and professional. Will recommend you to family and friends!

@QueenMumbleBee Thank you for reaching out! We would love the chance to learn more to see how we can help. Please send us a private message to get started, or call us at 1-800-519-1511 (Option 5). - Andy from CarMax

No idea if this car is showing up or not due to the financing. Just received it’s still in its way so very conflicting day. @CarMax

@johnpbrady35 Hi John, thank you for this feedback. I’m sorry to hear about the issue with your vehicle key. Please send us a DM so we can learn more and assist further. - Elizabeth from CarMax

@CarMax bad news - just bought a 2023 Toyota Camry, and it only had one key. Gave me a 20% coupon to get a replacement from @CarKeysExpress, but turns out they can't program / pair a new key. $250 and I need to find a different locksmith to finish the process. //le sigh