CarMax

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

@Messianic73 Good morning, Chris! We're sorry to hear about your experience and would love to learn more and see how we might assist. Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. - Andy from CarMax

@CarMax Hey, I had a great experience buying a car from you guys a week ago. The salesman said if anything was wrong you'd handle it. Well, there's something wrong and the service department is not returning my calls. Send help!

@Sheena_Sorel We're sorry to learn about your mother's experience! We'd appreciate the opportunity to learn more and see how we can assist. Please encourage her to give us a call at 1-800-519-1511 (Option 5) at her convenience. We hope to hear from her soon. - Andy from CarMax

My mom purchased a vehicle from @CarMax on June 20 and has experienced multiple issues shortly afterward. We’ve tried working with the store, but the concerns remain unresolved. A BBB complaint has been filed, and we’re hoping CarMax will help reach a fair resolution.

@tofu_ Hello - I apologize that this was your experience. This is not what we want for our customers, and we'd love the chance to learn more to see how we can help. Please feel welcome to call 1-800-519-1511 (option 5), or send us a private message to get started. - Andy from CarMax

@CarMax Are your employees cherry picking the best deals for friends and family? It's so fishy that no one is willing to resolve this issue, despite acknowledging the error on CarMax's end.

@CarMax Horrible first experience with CarMax. We paid to ship a vehicle (credit card billed $1999 and transport confirmed via email) after speaking with an agent. 2hours later, a "glitch" in the system allowed someone else to transport the car to themselves even after we paid!

@BeckyPower45601 Thank you for your interest in shopping with CarMax! Our team is happy to support you on your car-shopping journey. For the best support, please feel welcome to call us at 800-519-1511 (option 3), and we'll connect you with a sales expert for guidance. 😊 - Andy from CarMax

@CarMax GOOD MORNING, I APPLY ONLINE SHOPPING I TRIED SEARCHING FOR ACH BANK PAYMENT ON UR WEBSITE I DIDN'T WANT FINANCE MY NAME IS BECKY BACA POWERS 480-249-7719 TEXT ME LOT TELEMARKETER CALLS HEALTH INSURANCE.

@kodatruthteller We're sorry to hear about your experience and would love to learn more and see how we might assist. Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. We hope to speak with you soon! - Andy from CarMax

@CarMax I was supposed to have an Express pickup tonight but I received a voicemail from the store manager saying I'm not allowed to shop with any CarMax location ever again. What's the deal with that? I've bought several cars from car max.

@bridgetzissou Good morning, Bridget. Thank you for sharing this feedback with us. Please feel free to send a DM so we can learn more and work toward turning this experience around. - Elizabeth from CarMax

@CarMax No one is helping me just redirecting me. You guys sold me a broken car and I need answers. I have only put 5000 miles on it and now Toyota is telling me I need 12000 dollars worth of repairs. Make this right!

👋 @CarMax is here to help. You may also reach our Customer Relations team by ☎️: 1-800-519-1511

@_zzzonked301_ Hi Matt, we're sorry to hear about your experience. Please feel free to send us a DM so we can learn more and assist you further. - Elizabeth from CarMax

Love buying a car from @CarMax and it needing engine repairs after that 30 days

@88mpaul We're sorry to hear about your experience and would love to learn more and see how we might assist. Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. We hope to speak with you soon! - Andy from CarMax

@CarMax terrible customer service! Everything is great when buying across state lines but when your salesman tells you falsehoods about the next steps and you get the car home and then try to deal with CarMax to get your inspection and tags there’s absolutely no communication.

@jdozier79 Hello - I'm sorry to hear about this experience. We apologize for any delays with the vehicle shipment. Please feel free to send us a private message so we can assist you further. - Andy from CarMax

@CarMax I’ve bought three cars from you guys but this last time stopping times are rough man… I ordered a car 4 hours away I’ve been waiting since 5/26 th . I can’t imagine why someone want honest with me I could of just picked it up on my day off

@Deadnunemployed Thank you for sharing those details about your experience. We recognize your frustration and want to take a look into this and see how we might turn things around. Please send us a private message so that we can further support. - Emily from CarMax

Weekend, because of a death in the family and services this coming week. My husband is also only home on the weekends so a day wasted is a big deal for us. I will absolutely never recommend @CarMax to ANYONE- I’ve never had such a bad experience with a car dealership!!

Just had the absolute worst experience trying to buy a car from @CarMax : We call to confirm that the car we want is at the location and we’re told that the car would be reserved for us because it was a 2 1/2 hr drive from us.

@Desi_Cowboy Thanks for reaching out, Rahul. This is not the experience that we want for our customers. Please feel welcome to send us a DM so we can see how we can help. - Andy from CarMax

@CarMax trying to buy a car from you is an exercise in futility. i found the car, did the trade-in work, and can't get anyone competent to speak with me. i've been on the phone, transferred, handed off to multiple people. What a lousy experience.

@nicolehayleyr So sorry you’re having trouble making a payment - we know that’s frustrating! We're not aware of an outage at this time. Please call our partners at CarMax Auto Finance at 800‑925‑3612 for assistance in processing your payment. They’ll be happy to help! - Andy from CarMax

@CarMax is your finance site having issues right now? trying to make a payment but the app is giving me an error message and the website is trying to make me make a new account (and then telling me my personal info is wrong)

@VegasJen76 Thanks for reaching out, Jen. This is not the experience that we want for our customers. Please feel welcome to send us a DM so we can see how we can help. - Andy from CarMax

@CarMax For anyone considering using CarMax as a alternative to the bigger car dealerships? Just don't. I was basically told; what did I expect? It's a used vehicle. That's over 10 years old. Of course there's going to be mechanical concerns and issues. In the 1st 2 weeks? 🤦🏼‍♀️

@Atheon008 We'd love to learn more and see how we might assist! Please feel welcome to give us a call at 1-800-519-1511 (Option 5) or send us a private message for support. We appreciate your time, and we hope to speak with you soon! - Andy from CarMax

If you ever plan on purchasing a vehicle from @CarMax specifically in Gaithersburg, Md....Save yourself the trouble and DON'T! Everyone is cool up until you place a phonecall. Try their competitors instead. I bet atleast they'll talk to you, especially since I always pay upfront

@MigdaliaVecoxe Migdalia - We're so sorry to hear about your experience! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or call 1-800-519-1511 (Option 5). We look forward to hearing from you. - Andy from CarMax

@FearTwilightVA Thank you for reaching out regarding this concern. I'd love to see how I can help. I received your DM and have responded to you there. - Emily from CarMax

@joeybauer3015 Hi there - I'm so sorry to hear about your experience. We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or call 1-800-519-1511, option 5. We look forward to hearing from you. - Andy from CarMax

@CarMax What's the point of telling customers that a car can be transferred to a location if you can't actually make it happen? I've wasted time waiting on a transfer gor a week now. With zero communication about what's happening. Pathetic.

@twinsaints Thanks for reaching out to us here! This is not the experience we want for our customers. Please feel welcome to send us a DM so we can get your daughter the assistance she needs. - Mara from CarMax

Now we are exercising our right to the 10-day money-back guarantee, and they are giving us the runaround on her refund and financing reversal. Terrible communication and zero integrity. Buyers beware! @CarMax (2/2)

My daughter Bought a BMW X3 from @CarMax for college graduation. 24 hours later, the check engine light is on. CarMax took her $7500 down payment but has completely ghosted our calls for days. We had to drive 30 miles to the store just to get answers. Absolute nightmare.

@itstylerrowell Hi Tyler! Sorry you’re having trouble making a payment - we know that’s frustrating. Our partners at CarMax Auto Finance are not seeing an outage. Please call 800‑925‑3612 so they can process your payment and report the issue. They’ll be happy to help! - Andy from CarMax

@CarMax is your finance page down? I can’t make my payment.

@IMKARMA19 Hi there, thank you for reaching out! We'd love the chance to learn more to see how we can help. Please send us a direct message to get started, or call 1-800-519-1511, option 5. We look forward to hearing from you. - Andy from CarMax

@CarMax Can someone please get with me on a car I bought and the questionable "inspection"