Caroline Sullivan

@flyscoot I still have had ZERO response!! I need to be reimbursed for this, customer service is non existent!!! You can just lose my bag and then pretend it didn’t happen…

@Carolin49782851 Hi Caroline, we apologise for the experience you had. We have sent another chaser to the claims department. Thank you for your patience.

@ChangiAirport @AthensAirport @flyscoot @melbourneairport how can you all loose a bag for 7 months and just not respond to any correspondence? Continue to blame @flyscoot as they are responsible for the luggage, however last seen at @AthensAirport

@flyscoot how can you continue to ignore my emails and tweets?! You have lost my belongings and refuse to acknowledge any responsibility and continue to ignore hoping the problem goes away! @SingaporeAir @flyscootJP @ChangiAirport

@flyscoot I still haven’t had a response!

@flyscoot it has now been 7 months since you lost my luggage and completely ghosted me. Zero reimbursement, or customer service, zero attempts to get this luggage back to me. How can you loose luggage and be so unresponsive, literally the worst airline! @SingaporeAir

@flyscoot 5 months since my bag is missing, 2 months since I have had a response about a reimbursement, despite full receipts of the entire contents. No bag and no refund! Just public responses on Twitter in an attempt to save face! @SingaporeAir @ChangiAirport

@flyscoot @flyscoot yes you have sent me a DM to say someone will respond as you have been saying for the last 5 months… and I have no had a response! Give me my belongings back or pay me my reimbursement!!!

@Carolin49782851 Hi @Carolin49782851, we have sent you a DM. Please check it out. Thank you.

@flyscoot give me back my lost bag or my reimbursement! Stop ignoring my emails! @flyscoot @SingaporeAir

@flyscoot I have sent it over 20 times look at our DMS. It’s an absolute joke! I need someone to take some action! I’ve literally been robbed by @flyscoot

@Carolin49782851 Hi, we are sorry to hear about this. Kindly DM us your booking reference number for us to look into this and assist you better. Thank you.

@flyscoot are an absolute joke! Lost my bag in July this year. I contacted their claims team with all receipts for the entire contents (all items were new as replacement items for a lost bag earlier in the trip) over $2000 and @flyscoot ignore emails, over and over again!!!

@flyscoot @SingaporeAir I still have not had a response about my lost bag or reimbursement! YOU lost my bag, I paid for a service. YOU should be locating my bag and providing a reimbursement for the replacement good I’ve had to fund and my missing times! Missing 4 months….

I have… over two weeks ago with no response!!

@AerLingus please respond to my claim request email. I can’t believe I am still dealing with this 3 months after you lost my luggage l!!

@AerLingus Hi, yes I did reply with additional receipts for expenses, as you have lost two suitcases, the reimbursement is for one suitcase!

@Carolin49782851 We can see an email was sent to you advising a bank transfer was ordered on the 10th of October. Please respond to the claim for further review with the agent dealing with the case file.

@flyscoot @SingaporeAir can you please respond to my DM and emails regarding my reimbursement claim. You have not located my luggage missing since 15/07 and not responded to my claims for reimbursement. I need a response asap this is a joke!

@AerLingus You can only upload one receipt at a time using this form. I have 10+ receipts. This is a pointless and time consuming task I should not have to undertake because @AerLingus lost my baggage. Please assign me a case manager I can send these to via email ASAP

@Carolin49782851 Hi Caroline, apologies for the delay in responding. You can attach additional files through a case update form. Please make sure that you enter your original case reference at the top of the form. aerlingus.com/support/forms/…

@AerLingus @AerLuggageHelp please respond about my missing luggage!!

@flyscoot @reannazuasola Why will you not reply to my DM and tweet regarding my lost luggage! My bag has been missing for over 60 days and no follow up has been completed!!!

@reannazuasola Hi Reanna, we have dropped you a DM. Do have a look.

@flyscoot @flyscoot please respond! I need my luggage back!!

@Carolin49782851 Hi Caroline, we have sent a chaser email to the relevant team. We will get back to you as soon as we have an update. Thank you.

@flyscoot @ATH_airport can I please have an update regarding my bag missing since 15/07. Last seen in Athens, Changi has confirmed it is not at Singapore airport. All emails yo @ATH_airport lost and found have been unanswered! @dnatatravel @dnataSupport

@AerLingus I have only been able to add one receipt to this claim… why is this process to difficult. I am out or pocket thousand of dollars and your website allows one receipt… I still have no bag and no reimbursement. What a joke! @AerLuggageHelp

@Carolin49782851 We apologise that we have not yet located your bag. As the claim is open for over 21 days, you can submit a claim for a lost bag to our Customer Relations Team at aerlingus.com/support/forms/… for review. In the meantime, our team will continue to trace your baggage.

@flyscoot @AthensAirport @SingaporeAir @ChangiAirport @MelbourneAir Hi, please respond! I need to know where my bag is, it has been months! The items inside are not replaceable!! This has caused me so much stress and sleepless nights! I want my belongings back!!!