Cathay Pacific

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@Samarabhi2 Our team is here to help and will do our best to see what we can arrange for you.

@Samarabhi2 If you need further assistance, please reach out to us via direct message. In the meantime, we recommend she speaks with the transfer desk staff again as soon as possible so they can check what immediate support can offer.

@cathaypacific My wife is stranded on her way to India from Japan at HK airport due to connection flight.her medicines are in the checked in bags .They are not allowing her to retrieve the bag and get the medicine. your staff told there is no pharmacy and doctor also.need help

@Samarabhi2 Hello Samar Abhi, thank you for letting us know. I can't imagine how worrying this situation must be for you. If you need any further support, please feel free to reach out to us via direct message.

@Samarabhi2 Hi Samar Abhi, I’m really sorry to hear your wife is stranded and unable to access her medication, I can't imagine how worrying this must be.

@tazmancblue Hello Paul, we’re sorry to hear about your experience on board and that it didn’t meet your expectations. We’d appreciate the opportunity to learn more from you, please share your feedback through cathaypacific.com/cx/en_HK/conta… so our team can follow up.

@cathaypacific am currently on your MAN-HKG flight; you are price gauging due to the Middle East crisis and providing the worst service of any long haul airline I have ever been on. Your fleet is aged, staff are rude (except one) and food is inedible. Make hay now!

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@_LavanyaN Please be assured that Cathay Pacific does not tolerate any form of discrimination, and we take this matter extremely seriously. We will continue to stay in close contact with the customer via direct message and provide the necessary support.

@cathaypacific we are escalating this as we have message threads where you mentioned that he will have continuous support and he has not been provided that at all. He’s not being given a premium economy upgrade either even though it was available.

@cathaypacific extremely disappointed with your wheelchair assistance service for my husband in Hong Kong. Your team said that they can’t give him water or even take him to the restroom. Your policy states that you will have someone to assist him throughout the airport area.

@_LavanyaN Hello Lavanya. Thank you for bringing this to our attention. Please send us a direct message with more details so we can assist you further.

@umesh_always If possible, feel free share your experience via feedback form so our team can look into this further.

Absolute EXTORTION at BOM by @CathayPacific staff! Tried to force my 21yo son to pay $230 for a 2nd bag on AA codeshare (AA8945/AA8829). Staff Mr. Elam was incredibly hostile, rude, and actively trying to fleece a young student traveling alone in the middle of the night. (1/2)

@umesh_always Hello Umesh, thank you for bringing this to our attention. We can see how concerning this experience would be. You may review the extra baggage charges here: cathaypacific.com/cx/en_HK/bagga…

@r_arvind72999 If you need any further assistance, feel free to contact us via direct message, our team will reply you shortly.

@cathaypacific I am travelling from Hanoi to Calgary tomorrow (May 30, 2026). When I was booking the ticket and when I was checking in it didn't provided me the option to choose my meal. It automatically put into Vegetarian Lacto OVO meal. I want to opt for Hindu Vegetarian meal.

@r_arvind72999 Hello Arvind R, thank you for reaching out. For special meal requests, passengers can select or update their meal preference through “Manage Booking” at least 24 hours before departure.

@r_arvind72999 We protect our customer’s privacy. As such, we encourage you to remove your personal details from public and send them privately. We will assist with you via direct message directly.

@cathaypacific I tried reaching out to Customer care and they couldn't help regarding this issue as they mentioned the system is not letting them update the meal during 24 hrs timespan before travel. It would be helpful if you could help me in this regards.

@NoWorries_brah @umesh_always @AmericanAir Please feel free to reach out to us via direct message with his booking details. Our team will be happy to assist you and check what seating options may still be available.

@umesh_always @AmericanAir @cathaypacific And good luck getting miles credits from AA on CP flights as even submitting missing miles claim nets zero. Replies or miles.

Hey @AmericanAir & @CathayPacific, your codeshare seat selection is a joke. Booked AA ticket for my son flying BOM-SFO tomorrow May 30 (Flights AA8945 / AA8829 operated by CX). Told we couldn't pick seats before check-in. At check-in, system locked us out with random seats. (1/2)

@NoWorries_brah @umesh_always @AmericanAir Hello @umesh_always, we’re note that you had an unpleasant experience while selecting your son seat. We know how important it is to secure seats in advance.

@mkemalizmir Hi, thank you for reaching out. I’m truly sorry for the prolonged delay in receiving your refund. I can't imagine how frustrating it must be to wait 3.5 months. Please contact us through direct message, we will assist you as priority and check the case detail immediately.

@cathaypacific Why haven’t you refunded my flight, which was canceled by your side, for 3.5 months even though I was told that a full refund would be issued? And I can’t find anyone to contact?

@DineshK90738819 Hello Dinesh Kumar S, we sincerely apologize for the delay and any inconvenience this may have caused. If you need any further assistance for your booking, feel free to contact us through direct message, our team will reply you shortly.

@cathaypacific CX0651 HK to chennai flight is delayed due to a frozen issue...

@umesh_always @AmericanAir Thank you for bringing this to our attention. We understand that the seat reservation has been a concern. Please send us a direct message with the eTicket number so our dedicated team can look into the issue for you promptly.

Disgusting treatment from @CathayPacific & @AmericanAir. My son checked in for BOM-SFO tomorrow (AA8945/AA8829), got seat 50E. Cathay just unilaterally bumped him to 72F—the absolute last row directly adjacent to the toilets. 13 hours next to a lavatory queue?! (1/2)

@joris97jansen Hi there! Thanks for letting us know. For items left on board, please kindly contact our airport baggage teams for direct assistance. Thank you for your message. Hong Kong: +852 2747 7838 / hkg_bag@cathaypacific.com Haneda : +81 3 6428 0378 / hnd8bag@cathaypacific.com

Hi @cathaypacific! I must have left my grey bodywarmer on board of my flight from Amsterdam to Hong Kong: CX270 @ 11/5/26 12:30PM Or from Hong Kong to Tokyo (Haneda): CX548 @ 12/5/26 08:40AM Could someone help me out? 😃