ChainCare

We've been calling ourselves a "community management agency" for 7 years. That ends today. We're ChainCare — the support ops partner for Web3 protocols. Here's what that actually means 🧵

ChainCare’s website is currently undergoing maintenance as we move to a new web hosting service. We will update again once the site is online again.

Question for Web3 ops leaders: What's the support metric you wish you tracked better? (Response time, escalation quality, user retention, something else?)

Most "community management" case studies measure follower growth. Nothing wrong with that, but we measure: → Average response time → Scam removal speed → Escalation quality → User retention Different metrics for different functions.

If your protocol already has users and revenue, you probably need ops more than community. The growth phase is over. The retention phase is here. Act accordingly.

Metrics that matter for community management: → Follower growth → Engagement rate → Impressions → Community size Metrics that matter for support operations: → Response time → Resolution rate → Incident MTTR → User churn

"Community management" and "support operations" sound similar. They're completely different functions. Here's how to tell which one your protocol actually needs 🧵

Trust & safety tip: Impersonator accounts often have profile pictures uploaded within the last 24-48 hours. Teach your users to check upload dates. It's the fastest way to spot a fake.

We've been calling ourselves a "community management agency" for 7 years. That ends today. We're ChainCare — the support ops partner for Web3 protocols. Here's what that actually means 🧵

If you're past launch and your support is still held together by founders and Discord mods, we should talk. chaincare.co

The protocols we work with don't need help "building community." They already have users. They need someone to protect those users at 3am when the team is asleep. That's us.

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