ChartMogul Status

@iamkevinrobson Sorry about this. What specific action were you doing when you ran into the error?

Hi @ChartMogulOps Checked status.chartmogul.com and all looks fine but getting a 500 Internal Server Error.

[Resolved] Partial performance degradation (#74741) We have isolated the issue and the performance is back at normal level. status.chartmogul.com/incidents/74741

[Investigating] Partial performance degradation (#74741) We’re currently investigating a partial performance degradation of our web application. 20 % of users affected. This incident will be updated accordingly as the in… status.chartmogul.com/incidents/74741

[Resolved] Web app partial outage (#72315) A fix has been deployed and app is fully available again. status.chartmogul.com/incidents/72315

[Issue] Web app partial outage (#72315) We’ve identified the cause of partial app outage and are fixing it right now. status.chartmogul.com/incidents/72315

[Resolved] Application not loading on Safari (#68392) Issue resolved. status.chartmogul.com/incidents/68392

[Issue] Application not loading on Safari (#68392) We have identified a critical bug impacting our app to load properly on Safari. Rolling out a new release for restoring the functionality asap. status.chartmogul.com/incidents/68392

[Resolved] Application availability is affected. You may face intermittent connectivity issues. (#65955) The incident has been resolved. The processing speed has returned to normalcy. status.chartmogul.com/incidents/65955

[Update] Application availability is affected. You may face intermittent connectivity issues. (#65955) The issue was identified and a fix is in progress. status.chartmogul.com/incidents/65955

[Resolved] 2FA authentication broken (#65580) A fix was deployed, 2FA working as expected now. status.chartmogul.com/incidents/65580

[Issue] 2FA authentication broken (#65580) Our latest deploy triggered an authentication bug for accounts that have 2FA enabled. We are currently working in fixing this issue. status.chartmogul.com/incidents/65580

[Investigating] Delays in data processing (#62479) The issue was identified and a fix is in progress. During the window we apply the fix to one of our databases, a small portion of accounts will experience delays in dat… status.chartmogul.com/incidents/62479

[Issue] Delays in data processing (#62479) We currently investigating some delays on data processing across our pipeline and data imports. status.chartmogul.com/incidents/62479

@michelluarasi I'm sorry to hear this! Would you be able to please send us an email at support@chartmogul.com so that we can take a look at this further?

@ChartMogulOps Data is not updating since a few days now. Is there a known issue? Stripe seems to be refreshing still, but it’s not visible on the charts.

@gmcconnaughey I'm sorry to hear this! Would you be able to please send us an email at support@chartmogul.com so that we can take a look at this further?

@ChartMogulOps are there processing delays? I’m not seeing updates an hour and 40 minutes after gaining new Stripe subscriptions.

[Resolved] Data processing delays (#60661) Database and processing queues are back to normal. status.chartmogul.com/incidents/60661

[Issue] Data processing delays (#60661) Inefficient query is causing a delay in processing. We are deploying a fix, so backlog should be processed soon. status.chartmogul.com/incidents/60661

[Issue] Exports delivered via email has high failure rate. (#59842) All exports that get delivered via emails are failing due to a change in configuration. We are investigating the root cause and hope to fix it soon. All… status.chartmogul.com/incidents/59842

[Resolved] Data processing delays (#59169) We have identified and resolved all issues and processing is now up-to-date. status.chartmogul.com/incidents/59169

[Monitoring] Data processing delays (#59169) Performance issues with the data processing pipeline were identified and mitigated. We are processing at full speed now, and all the delays will recover in the next 2 hours. … status.chartmogul.com/incidents/59169