Checkatrade

@scofie Hello Keith - please get in contact with our customer service so we can assist you. ⚒️

Does anyone else who use's @Checkatrade ? Lost access to there active jobs?

@IanBrow82583091 Hi Ian, I'm so sorry you have not had a great experience, and I am keen to look into these concerns raised. It would be super helpful if you could share the name of your company, so I can locate your account with us and check into these matters. - Amber

@Checkatrade Absolute scammer My experience with Checkatrade has been one of the most stressful customer service experiences I’ve had. Last year, when work was quiet, I signed up because I believed it was a pay-as-you-go service. I later found I was being charged £36 a month, which wasn’t what I believed I’d agreed to. I contacted Checkatrade and asked to cancel. They reduced my monthly fee to £0, meaning I wouldn’t receive any leads. I was happy with that because I no longer wanted to use the service. I genuinely believed my account had been closed, so I deleted the app and blocked their emails. Twelve months later, I’ve suddenly started receiving two or three phone calls a day demanding £36 a month because my account had automatically renewed. I had no idea this had happened. I’ve repeatedly asked them to cancel my account, but they won’t. After numerous stressful phone calls, the best they offered was to reduce the fee from £36 to £12 a month for a service I don’t want, don’t need, and won’t use. To make matters worse, during my latest call with the cancellations team, I felt I was treated dismissively and even believed the adviser was sniggering while I was trying to explain my situation. That left me feeling completely let down. I’m sharing this because it’s my genuine experience. If you’re thinking about joining Checkatrade, make sure you fully understand the terms, especially any automatic renewal conditions, before signing up. I certainly wish I had.

@Abcmsaj Hi, we’re not able to accept anonymous reviews as all feedback needs to be verified. However, please reach out to our complaints team at checkatrade.com/contact-us or call 0333 014 6190 — they’ll talk you through your options.

@Checkatrade Are reviews anonymous? I want to leave a review for a company that came to our house today for a quote, and ended up damaging my loft flooring and ripping roof liner to make damage seem worse than it was - but they have my address so don't want them to come back.

@ecocarpet_ltd Really sorry you’ve been locked out and haven’t had the updates you were promised, we know how frustrating that is. Please reach out via checkatrade.com/contact-us or call 0333 014 6190 to escalate. We want to get this sorted for you. Checkatrade Team

@Checkatrade ive been locked out of my account for 3 weeks now and you was supposed to call me daily with updates but not heard back since 22nd December. Atrocious customer support. How can I escalate this as dont seem to get anywhere when I call

@nickynoble Really sorry you've had this experience, it’s not what we aim for. Please DM us your company name, or call 0333 014 6190 so we can sort this urgently. You can also reach our team via: checkatrade.com/contact-us.

@Checkatrade I am trying to get hold of you. You have stopped our account, spoke to someone 2 days ago and now we are no longer active. This is not good enough. Your service is getting worse and you are charging more. Please come back to me as a metre of urgency!! 😡

@milli_e17 Thanks for getting in touch. We’re aware of the current login issue — it’s with one of our external partners, and their team is working on a fix. Really sorry for the disruption. We’ll keep you updated and let you know as soon as it’s resolved. Thanks so much for your patience!

@jippo1975 Hi Justin. We’re aware of the current login issue — it’s with one of our external partners, and their team is working on a fix. Really sorry for the disruption. We’ll keep you updated and let you know as soon as it’s resolved. Thanks so much for your patience!

@Checkatrade your app and web page are not allowing homeowner login atm. Got a job 2 people are interested in and can’t communicate. 🤷🏻‍♂️

@Emrog4 We take concerns like this seriously and we’d really appreciate the chance to look into it properly. Please give us a call on 02394 212563. We’ve got a dedicated team who will investigate this in detail. We rely on feedback like yours to make sure our standards are upheld.

@Checkatrade A company we won a court case against yesterday and we know have 2 other CCJ s against them are being advertised on your site as a 10/10 builder. You obviously do not look into companies in much detail.

@stuartay4646 Hi Stuart, please reach out to our support team on 02394 212563 or drop us a DM with your complaint details so we can look into this further!

@Checkatrade any news???

@MissSmallVoice Pop it under garden maintenance and trades who specialise will be listed, you can then reach out to them directly. Or post your job here and let them come to you 👉 checkatrade.com/post-a-job

@Checkatrade Hi, I want to find a bamboo removal expert. I'm not getting very far with the words I type in to your search tool (see attached). Please would you suggest words that will bring up specific results relating to bamboo removal. Thank you

@sjh_phg Hi Sean, to clarify, all members are sent an automatic renewal email around a month before their renewal date. This email includes the specific deadline for contacting us if you wish to cancel. If there’s anything else we can help with, please get in touch directly.

@Checkatrade why is it impossible to cancel my membership when I didn’t receive any notification of the renewal?? Now I have to wait until the new cancellation period next year and continue to pay for a terrible service 😡😡😡

@TheGTRider Thanks for flagging this. If a company is using our logo but isn’t listed on Checkatrade, we definitely want to investigate. Could you please share any screenshots or further details via our contact form? You can do that here: support.checkatrade.com/s/consumer We’ll take it from there.

Hi @Checkatrade I have found this company elitemobilemech.co.uk using your logo, when I clicked on it is a deed link and I cant fined them on your website

@gavjs Hi, we're extremely concerned to hear of the issues you've had. Please use this link to find out what to do to resolve any issues you may have: checkatrade.com/resolving-issu…. Our team are available on 0333 014 6190 and will be happy to assist and discuss next steps.

@Checkatrade cannot trust anything about your platform when you have traders who lie, overcharge, don't do work they say they'll do, create problems that don't exist, and send fake footage of supposed work. Complaint coming and all charges being disputed through credit card

@scotty_forsyth Hi Scotty, if you have a query regarding your account please send us a direct message with your company name, date of birth and postcode and we can look into it for you!

Why's somebody liked my post, then unlocked it without replying @Checkatrade

@Checkatrade tried several times to close my account. Never been fully active yet you try taking £106 from my account every month. I want to close my incomplete account!

@AHJLTD1621 Hi Ayman, We have reached out to you via Facebook, please check your DM's 🙂

@Checkatrade My name is [AYMAN] from [AHJ]. I submitted all documents regarding the complaint from Gavin O’Donnell, but my account is still suspended and I haven’t received any update. This is affecting my work—can you please look into it or escalate it? Thank you.

@alyblod2 Hi, we're concerned to hear you've had some problems. Please use this link to find out what to do to resolve any issues you may have: checkatrade.com/resolving-issu…

@Checkatrade who do i contact in connection to this pitiful guttering fitted by one of your members?

@Doublebucket1 Thank you for getting in touch. Could you please send us a private message with more details, including the postcode of the property, so we can look into this as a priority?

@Checkatrade Hi. One of the trades people advertising on Checkatrade is using my friend’s property as his address without authority. Lots of correspondence to him going there. checkatrade.com/trades/hestiar… He’s even listed on companies house using my friends address.

@Rainnie2011 Reviews are a tool to help consumers make an informed decision on who they choose. If a trade has behaved in an unacceptable way, please alert the team to this either by phone or via the website. We want to support you and ensure this behavior is addressed as quickly as possible.

@Checkatrade what is the point in reviews if an unhappy customer leaves a bad review and the company owner sends abusive messages? Not really a true picture is it?

@chloejanehood Hi Chloe, please get in touch with the team as you may still be able to go through our Guarantee Scheme. They are available Mon-Fri 9am-5pm on 02394 212 563.

@Checkatrade I’m currently making a claim against someone & I put it on hold as he said he was going to pay me. He has now deactivated his account & hasn’t paid for the damage. Can I go anywhere with this now?

@Karonabanks When entering a contract, members agree to a 12 month contract. Should members opt to cancel at 6 months for example, they are liable for the remainder of the contract, much the same as a mobile phone contract. Checkatrade Team

@Checkatrade - they charge a whole year if you want to cancel. Whilst it’s all in the contract - I still don’t believe it’s fair!!! You should be able to cancel without such extortionate penalties, especially if things change in your business!!