Citizens Advice West Suffolk

Reception is now open on a Friday in Haverhill from 10am to 12 noon. Updated times and locations below.

You might be able to get Statutory Sick Pay when you're off work sick. Not sure if you’re entitled? We can help you understand your rights. Read more on our website ⤵️ bit.ly/47nl4Kf

🚗 When should you appeal a parking ticket? It will depend on the type of parking ticket you have. Here's what you need to know ⤵️ bit.ly/4dbFCqj

✔️ It’s important to know how you can claim compensation if something goes wrong on your holiday. Your legal rights will depend on the type of holiday you booked. Find out more on our website ⤵️ bit.ly/4dVe4FL

Are you applying for Universal Credit? 👉 You’ll be asked questions about your situation, any income you get and your housing costs. This will decide how much Universal Credit you should get. Our advice can help ⤵️ bit.ly/42Qff4q

🔍 Using a benefits calculator can help you check what benefits you can get based on your personal situation. Check what you’re entitled to ⤵️ bit.ly/4500oXE

Have you bought something that’s fake or counterfeit? ✅ You have the legal right to a refund and can report the seller to Trading Standards or for fraud. Find out more about your consumer rights ⤵️ bit.ly/3GS35QV

Join our team in Bury St Edmunds:

📝 Your employer has to give you a written statement of the main terms of your employment contract like the hours you have to work. Read more on our website ⤵️ bit.ly/4tK2bt6

Private renting is changing 🏠 Renters now get fairer contracts and more protection from ‘no-fault’ evictions. Find out what this means for you and your tenancy agreement on our website ⤵️ citizensadvice.org.uk/housing/?utm_m…

🔴 If you’ve been scammed, you might be able to get your money back. What you need to do and whether you can get a refund depends on what happened. Our online advice can help you check what steps you can take ⤵️ bit.ly/3YVTeQ4

🏡 From 1 May 2026 the law changed in England as there’ll be more protections for people starting new tenancies. The new protections will limit the amount landlords can make you pay as rent in advance. Find out more about this on our website ⤵️ bit.ly/4w3Co0F

Redundancy is when you lose your job because your employer needs to reduce their staff. ✅ During a redundancy process, your employer should talk with everyone whose jobs are at risk. Find out about the redundancy process ⤵️ bit.ly/4ucxM6R

You’ll have legal rights if something you bought is: ➡️ Broken or damaged ➡️ Unusable ➡️ Doesn’t match the seller’s description Try our online tool to check your consumer rights ⤵️ bit.ly/4m9yiia

If you want to cancel a gym membership early, you’ll normally have to pay the full cost of your contract. ➡️ There’s a few circumstances when you might be able to cancel without paying a fee. Read more on our website ⤵️ bit.ly/3QsA82J

🛑 If you think someone is calling to trick you into giving them money or your personal details, hang up and call 159. This is a secure service that connects you directly with your bank. Our advice can help you protect yourself from fraud ⤵️ bit.ly/3SmS0to

You might be able to claim benefits if: ➡️ You have difficulty with everyday tasks or getting around ➡️ You can’t work because you’re sick or disabled Find out what you’re entitled to on our website ⤵️ bit.ly/3ztxnW Call Citizens Advice West Suffolk 0808 278 7868

🛠️ If you’re renting privately, your landlord is responsible for most major repairs to your home like pipes, heating and gas safety. There are also repairs you’re responsible for such as looking after your home. Find out more on our website ⤵️ bit.ly/41WxLYF

This MS Awareness Week, I’m standing with everyone living with Multiple Sclerosis (MS) and challenging harmful assumptions about this neurological condition. Many symptoms are invisible, but the impact is very real. More understanding, dignity and support matter. #MSAwarenessWeek

There are steps you can take if you’re struggling to pay back your debts. 📝 Start by collecting all the information about your debts such as contracts, bills and statements. Our online advice can help ⤵️ bit.ly/4kuSKsr

We celebrated Earth day 2026 with a litter pick around the Bury St Edmunds office.