CitizenCard

Our office hours are changing slightly over the festive season 🎄 We'll be back to normal from 2nd January. 🥰 #CitizenCard #SimpleSavings

@Eireman32TAL Hi, please email our customer service team for an update on your application process - contact@citizencard.com. :)

@CitizenCard I have ordered a citizen card from you guys but I haven't received it yet?

We’re offering FREE CitizenCards to ensure everyone is ready to vote in this local election. Use code FREEVOTERID! 🗳️ 1️⃣ Check if your area has elections 2️⃣ Apply for a Standard CitizenCard 3️⃣ Get your card & be ready to vote on May 1st! Deadline: April 17th!

@miffyelfbar Hi, we are unable to discuss applications via social media. Please email our customer service team for an update - contact@citizencard.com

@CitizenCard Please check my ID application I need it posted to me by tomorrow!! ID: 648050, and I have been waiting 3 days I really need this id card to be in my hand by tomorrow otherwise I’m fucked

@MiniWatson4 Hi, if your brother has an application in process and has not yet received his card please email our customer service team for assistance - contact@citizencard.com

@CitizenCard asked for an ID card for my brother, and tou stole my £35 and never gave him an ID card Thieving business

@ChristianS49282 @Jonnytrickz Hi, if you have an ongoing application and would like some assistance, please email our customer service team and we should be able to help - contact@citizencard.com :)

@Jonnytrickz @CitizenCard They are terrible, flimsy service. Still waiting for a card since October 2024. Neither willing to refund! Avoid!

@ChristianS49282 Hi, if you have an ongoing application and are having issues with processing or having your referee verify, please email our customers service team and we should be able to help - contact@citizencard.com :)

@CitizenCard Don't bother applying for a Citizen ID card take ages to approve. ABSOLUTE RUBBISH!

Voting today? Don’t forget your ID! If you're heading to the polls, make sure you bring a valid form of photo ID — you won’t be able to vote without one. Full list of accepted IDs electoralcommission.org.uk/voting-and-ele…… #VoterID #ElectionDay #CitizenCard #LocalElections

@dannie90lfc Hi Dannie, in short it means there is an issue with either the document provided or the liveness check taken as the end. Our team will contact you to advise further. :)

@CitizenCard What does it mean by couldnt verify identity electronically seeing as its my face 🤔

@CitizenCard how long does it take to send a reply via email or to send an email when a verification has failed I need this doing ASAP like within 5 days after paying the express payment this aint vert express is it waiting yesterday and now most of morning!!

@dhammy76 Please do not provide any personal information via social media. The applicant is in contact with our team currently.

@CitizenCard She says you've paused the application!!! WHY? Paid extra for express service and its not even being processed! I expect a full refund will be issued ID number 621418 Lucy Grace Hamilton Extremely dissapointed in your service

@CitizenCard my daughter extremely stressed as she's paid for the urgent application requested 27 May has updated her application on the 3rd June with the relevant approved documents but still not processed. Requires her ID before Sunday 8th. No contact numbers. Unanswered emals

@aaronmac2014 Hi, please email our customer service team and we should be able to help.

@CitizenCard I want my money back know put in a application did everything correct and failed I want my money know

@MasonZX10 Hi Mason, parents are not able to act as referees as we must verify the applicants identity and using a parent would be a confliction. If you require information on suitable referees please feel free to email our customer service team - conatct@citizencard.com.

So the only people who can referee my 16 year olds @CitizenCard application are teachers as we don't know anyone else. But hard when A, they aren't at work during holidays and B, they aren't answering emails. Parents should be allowed to be their child's referee.

In @CommonsSITC I asked digital ID firms how their profits are made. Julie Dawson of @getYoti said it's free for people to get a card and businesses pay by volume. @CitizenCard sells to those who can afford them, but more than half are issued free of charge by various programmes.

@Jonnytrickz Hi, for an update on your application please email our customer service team - contact@citizencard.com

@ChloieBrandrick Hi, for an update on your application please email our customer service team - contact@citizencard.com

@CitizenCard please can you give me the latest update on my application #OPD-063-06529?

@ChloieBrandrick Hi, please email through to our customer service team who can advise on processing - application@citizencard.com :)

@CitizenCard My application Electronic ID rejected. I've logged back into my account as per the instructions in the email, but can't see an option to re-take the photo? I also would appreciate some advice on how to make the photo acceptable? App no:612531 Ticket ID: TXT-778-80013

🗳️There's just one week to go until the local elections Thursday 1st May. We're happy we were able to ensure eligible voters had access to a valid Voter ID. Huge thanks to everyone who spread the word! #CitizenCard #VoterID #LocalElecations

🔔 Open Hours Notice! 🔔 Our team will be on a short break this Easter. 🐣 Here are our working hours: Friday 18th: Closed Monday 21st: Closed We'll be back to our usual working hours on Tuesday 22nd. We’ll respond to emails & inquiries upon our return.

@Democracyroom @ElectoralCommUK Use code FREEVOTERID at citizencard.com

Did you know you have to bring photo ID to vote in the #LocalElections 2025? 🗳️ Full list at here 🪪 electoralcommission.org.uk/voting-and-ele… No ID? No problem! Sign up for a free voter authority certificate before 5pm on 23rd April to make sure you can vote 👇 gov.uk/apply-for-phot…