Claire's

@iJust_America thanks so much for reaching out! we're so happy to hear this and will definitely share with our team! 🥰🫶

@claires Corporate needs to train their employees to follow the example of Taylor at your Vancouver Mall store. Absolutely impeccable service. Detail-oriented, genuinely kind, followed the medical/sanitary protocols to a T, spoke life and confidence into our kids who were so nervous, and got an extra $50 in sales out of me! She’s been there 12 years and is a recruiter’s dream! In fact, every company’s CS training needs her example! 💖💖💖💖💖💖

@Kni71742Knight Hi Michael, we're sorry to hear about your concern! Please send us a direct message with further details so that we can look into this for you. twitter.com/messages/compo…

@claires I have a refund pending in my bank account how do I get that completed it's not showing up

@Shyviolin Hi there! Please reach out to our team at customersupport@claires.com so that we can best help 💜

My name on my @claires account was changed and my birthday was changed as well. Can this be fixed as I cannot change it on my end?

@missjessinda We're so sorry to hear about your experience. Please send us a direct message with further details, including the date, time, and location of your visit so that we can best help 💜 twitter.com/messages/compo…

@claires terrible customer service in Grand Forks, ND. Can’t do an even exchange on a damaged item because it was purchased on sale.

@ButlerTwinMama Hi Katie, we're so sorry to hear this! Please email our team at customersupport@claires.com so that we can help! 💜

@claires We had an appointment at 10am for an ear piercing. It's 10:35am and the store is still not open. Christmas gift disappointment. Haywood Mall, Greenville

@Mari_ana_mama Thanks for reaching out! We're so sorry to hear this. For North America customers, please contact us at customersupport@claires.com. For EU customers, support is available at customer.services@claires.com.

@claires Hi, I have a gift card from Claires that the store is no longer accepting. Could you please assist me with this? My daughter received it for her birthday, and she was going to use it now for her Christmas gift. Would you kindly help me to get a refund? Thank you very muc

@MissAlla84 We're so sorry to hear this! Please reach out to our team at customersupport@claires.com so that we can assist 💜

@claires so your booking is pointless? How can someone book an appt and the store not even know they had an appt coming? Sad, now we have one disappointed kiddo.

@DaRealNasty We're so sorry to hear this! Our social channels now only support North American customers. Please reach out to customer.services@claires.com for assistance 💜

J’ai acheté un nouveau piercing pour mon nombril ça fait une heure que j’arrive pas à l’ouvrir @claires je vous déteste

@Liv266299783891 Thanks for reaching out! 💜 For North America customers, please contact us at customersupport@claires.com. For EU customers, support is available at customer.services@claires.com.

@claires I need to get in touch with customer service asap, do you have en email address please?

@stacc99 We're so sorry to hear this! Our social channels now only support North American customers. Please reach out to customer.services@claires.com for help 💌

@claires I’ve not had a reply to my email to customer services RE my e Claire’s voucher Can you help???

@AlyssaJade7274 Hi Alyssa, we're so sorry to hear this! Please contact us so that we can assist! 💜 NA customers: customersupport@claires.com | EU: customer.services@claires.com

@claires made a complaint to yourselves. No response. Also not answering the phone it just rings and then cuts off. Is it actually possible for someone to speak to me?

@TheRIGHTStripes Hi, thank you so much for reaching out to us! If you’re located in the U.S. & Canada, please give our team a call at 1 (888) 252-4737 or email us at customersupport@claires.com. If you’re outside of the U.S., please send us a private message with your location and email. twitter.com/messages/compo…

@claires my daughter received a gift voucher to spend at Claires. But we were told that the voucher can only be spent online for some reason. She wanted to pay to get her ears pierced but for some reason that is not possible?

@tasha_h_96 Hi Tasha! Unfortunately, this promotion ended September 2nd, 2024. Please send us a direct message if you have any further questions. Thank you! twitter.com/messages/compo…

@claires got my daughter's ears pierced last week and completely forgot to use my club to get the voucher each month! Anything we can do? Thanks!

@captain_naps Hi, thank you so much for reaching out to us! Please send us a private message with your location and email address, so that our team can further assist. twitter.com/messages/compo…

@claires hello ☺️ it was my birthday 2 weeks ago, but my birthday C-Club bestie £10 off voucher hasn't appeared on my account. Did I need to have done something to qualify for it?

@growifme Hi Jasmine, thank you so much for reaching out to us! Please send us a direct message with your location, order number, and email address, so that our team can further assist. twitter.com/messages/compo…

@claires Hi, I want to ask when my order will be ready to collect. Order Number: 015580712 based in the UK.

@wizzyocean Hi, we're sorry to hear this! If you’re located in the U.S. & Canada, please give our team a call at 1 (888) 252-4737 or email us at customersupport@claires.com. If you’re outside of the U.S., please send us a private message with your location and order number. twitter.com/messages/compo…

@claires Hi, I purchased items y'day before the cut off 2pm time for next day express delivery (I selected today as the delivery date). The order is still showing as 'in progress' on my account. Pls can you let me know why the order wasn't delivered on time. I need them urgently!

@F1Emz Hi Emma, we're so sorry to hear this! Please send us a private message with your location and order number or receipt, so that our team can assist. Thank you! twitter.com/messages/compo…

@claires Hi, I just bought some flat back earrings yesterday with my free earrings voucher and one has came broken, like a part of it has snapped off and is stuck inside the flat back part

@moonchalk1997 Hi, we're so sorry to hear this! Please send us a private message with your email address, so that our team can assist. Thank you! twitter.com/messages/compo…

Can someone explain to me why my £5 rewards voucher isn't working please? 🤔 @claires

@MrHappyTits Hi, thank you so much for reaching out to us! If you’re located in the U.S. & Canada, please give our team a call at 1 (888) 252-4737 or email us at customersupport@claires.com. If you’re outside of the U.S., please send us a private message with your location and email. twitter.com/messages/compo…

@claires hi, I’m trying to buy something you can only pick up in store using a offer you sent to me but when I go into the basket to check out it’s suddenly not in stock so how am I supposed to use your offer?

@gabbbiiii93 Hi Gabi, we're so sorry to hear this! If you’re located in the U.S. & Canada, please give our team a call at 1 (888) 252-4737 or email us at customersupport@claires.com. If you’re outside of the U.S., please send us a private message with your location and order number. twitter.com/messages/compo…