Claire's Help

@Misho_hello Hi, We are sorry to hear this. Please DM us your order number and we can look into this further for you. twitter.com/messages/compo…

@Claires_Help hello I cannot track my order Why ?

@SophieOliver88 Please PM with your inquiry and store receipt Thank you twitter.com/messages/compo…

@Claires_Help Hello I have a question regarding my last purchase. I gave the lady my email and I’m guessing she didn’t put it in correctly as my reward points didn’t get added to my account. Just a bit annoying as we spent £108 on my daughter in store.

@Dee_sheronda Please PM with your inquiry and order number so we can assist you. Kind regards twitter.com/messages/compo…

@Claires_Help my parcel says it was delivered but it hasn’t been. I have contacted Evri but they aren’t helping. I would like a refund if my items are not going to be delivered

@MadMax3825 Can you please PM us with your inquiry so we can assist further. Kind regards twitter.com/messages/compo…

@fosqueen Please email our customer service team on customer.services@claires.co.uk who will be happy to assist. Kind regards

@Claires_Help Thanks but every time I try it fails to send

@Claires_Help hi I placed an order it was delivered last week but not to my house, I contacted Evri and they can’t find it, please can you help

@simsbird Hi, Please PM with you inquiry so we can reply directly. Kind regards twitter.com/messages/compo…

@Claires_Help hi do you do nose piercing in store and how do you it if you do ?

@Alexa24861397 Hello please PM with your inquiry so we can resolve for you. Kind regards twitter.com/messages/compo…

@Claires_Help hi could you help me with earring size. I got my ear cartilage pierced here and I'm wanting to buy some new earrings for it. Would I need to buy 20g or 18g. I can't find the sizing on your website.

@EricaKerton Hello, please PM with your inquiry so we can assist. Kind regards twitter.com/messages/compo…

@ClairesEurope my delivery has been Evried. Broken #Evri

@withrealpeaches Hi, can you PM with your inquiry thank you twitter.com/messages/compo…

@Claires_Help @ClairesEurope I spent €15 on these bejeweled cat ears only for them to fall apart after one night out (and I didn't even drop them!) So sad I won't get to wear them again... 😿

@trainjo Hi, We have replied to your other tweet twitter.com/messages/compo…

Tweet See new Tweets Conversation Joan L-E @trainjo @Claires_Help I ordered 13 items, only 2 were in the delivery. O/no. 013277189 placed 7 days ago. this is urgently required for grandchild's birthday in 2 days.

@trainjo Hi, We have replied to your other tweet. twitter.com/messages/compo…

@Claires_Help Sent you a message on Instagram, response says wait five to 6 days - order was urgent for grandchild's birthday present, Thursday, ie 2 days from now.

@trainjo Hi, Please DM us and we can look into this further for you. twitter.com/messages/compo…

@Claires_Help re order number 013277189. I ordered 13 items on this order. Only 2 have been delivered. Online it shows that the order has been delivered. Where is the rest of my order, please?

@nastybisum Hello, can you DM with your order number and the 19 digit card numbers so we can assist you further. Kind regards twitter.com/messages/compo…

@Claires_Help I bought 3 gift cards online of differing amounts for gifts and have no way of identifying which is each amount. Please help me so I can ensure I pass on the right gift!

@EClairou Hello, please DM with your inquiry and order number so we can assist you further. Kind regards twitter.com/messages/compo…

HI @Claires_Help My order has been cancelled and I'm still waiting for a refund 3 months later. I've been trying to reach you out by email and phone but I didn't get any answer.

@ChrissieWhissie Hello, we are sorry to hear this. Could you please send us a private message with the store location so that we can further help? Thank you! twitter.com/messages/compo…

@claires I bought an item for my daughter priced at £4.50 but at the till it came up £6. When I queried it, the staff member said it was a mistake by whoever put the sticker on. She didn't honour the £4.50 and that is going against the trade description act. Staff need training!

@bode_emaacc Hi, thank you for sharing your thoughts with us - we are so happy to hear this! We will be sure to pass this feedback on to our team! 💜

@_misskayface Hi, We are sorry to hear this. Please DM us your order number and we can look into this for you. twitter.com/messages/compo…

@Claires_Help hello, I placed an order on Thursday and paid for Saturday delivery… I haven’t even been told my items are out for delivery today.

@Manine198531 Bonjour Veuillez nous envoyer un message privé afin que nous puissions examiner cette question pour vous. twitter.com/messages/compo…

@Claires_Help @ClairesEurope colis toujours pas confié aux livreurs DHL. Ils viennent de me le confirmer au téléphone. Le délai habituel est de 2 jours. Depuis 3 jours vous ne faites rien. Merci de me tenir informée et me contacter en MP. Merci

@candrcooper Hi, Please DM us your order number and we can look into this for you. twitter.com/messages/compo…

@Claires_Help hi, placed an order last week and heard nothing since. Tried to track it online but it says my order number, email or postcode is wrong but they are definitely correct. Please help