CLSHartlepool

📘 Finalists for Practice Educator of the Year 2025: Natalie Robertson Anne Marie Lambert Karen Rodgers Emma Ball Charlotte Roberts Alice Horler #SWA2025 #PracticeEducators

🎉 𝗣𝗿𝗮𝗶𝘀𝗲 𝗳𝗼𝗿 𝗖𝗼𝘂𝗻𝗰𝗶𝗹’𝘀 𝗮𝗱𝘂𝗹𝘁 𝘀𝗼𝗰𝗶𝗮𝗹 𝗰𝗮𝗿𝗲 𝗮𝘀 𝗶𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝘁 𝗶𝗻𝘀𝗽𝗲𝗰𝘁𝗼𝗿𝘀 𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝘀 𝗚𝗼𝗼𝗱 🎉 🟣 The Care Quality Commission (CQC) – the independent regulator of health and social care in England – has praised #Hartlepool Borough Council, rating the adult social care the Council provides as ‘Good’. 🟣 The CQC said: “At our assessment of Hartlepool Borough Council’s adult social care services, we found an organisation which had strong leaders who were committed to making improvements so that people across Hartlepool are supported to lead healthier lives and reduce the need for formal support where possible. 🟣 It added: “Staff at the authority were passionate about serving local people and had a good understanding of how to meet their needs,” citing examples of staff going above and beyond to support people, such as delivering Christmas dinners and caring for a dog while the owner was in hospital. 🟣 The CQC also highlighted the close working relationship the Council has with partners in healthcare services and how this was having a positive impact on people’s lives. 🟣 It also noted how initiatives such a handyperson service were making a real difference to older and disabled people, adding that: “The scheme provided support such as carrying out small household repairs, things which may seem small but could sometimes be the difference between someone being able to remain living at home or having to go into formal care.” 🟣 The CQC assessors also found that: • Unpaid carers were positive about their experience of accessing support, including time away from their caring role, and spoke highly of the services supporting them. • There were effective systems, processes and practices in place to safeguard people from abuse and neglect. • The Council had developed a community-led support approach with partners which included a support hub and a single point of access so people could access the right care in the right place. 🟣 The CQC said: “Hartlepool Borough Council should be pleased with the many positive findings in our report and are already building on this with further improvement plans.” 🟣 Councillor Gary Allen, Chair of the Council’s Adult and Community-Based Services Committee, said: “We are delighted to be rated ‘Good’ following rigorous assessment by the Care Quality Commission. 🟣 “The assessors highlighted in their report the positive feedback they received from people about the services they received in Hartlepool - people told them they had good experiences of assessments, from knowledgeable and caring staff. 🟣 “They also noted that outcomes for care and support focused on people’s strengths, goals and wellbeing, and that unpaid carers were overwhelmingly positive about their experience of accessing support. 🟣 “The fact that we have received this praise from the CQC – and from the people and carers who use our services – is testament to the hard work and commitment of all our staff in adult social care and I would like to send them my sincere thanks for all that they do.” 𝗣𝗵𝗼𝘁𝗼𝗴𝗿𝗮𝗽𝗵 𝘀𝗵𝗼𝘄𝘀: 𝗖𝗼𝘂𝗻𝗰𝗶𝗹𝗹𝗼𝗿 𝗚𝗮𝗿𝘆 𝗔𝗹𝗹𝗲𝗻 (𝗹𝗲𝗳𝘁) 𝗮𝗻𝗱 𝗝𝗶𝗹𝗹 𝗛𝗮𝗿𝗿𝗶𝘀𝗼𝗻, 𝘁𝗵𝗲 𝗖𝗼𝘂𝗻𝗰𝗶𝗹’𝘀 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗔𝗱𝘂𝗹𝘁 𝗮𝗻𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗕𝗮𝘀𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 (𝗿𝗶𝗴𝗵𝘁), 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 ‘𝗚𝗼𝗼𝗱’ 𝗿𝗮𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘀𝗼𝗺𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗖𝗼𝘂𝗻𝗰𝗶𝗹’𝘀 𝗮𝗱𝘂𝗹𝘁 𝘀𝗼𝗰𝗶𝗮𝗹 𝗰𝗮𝗿𝗲 𝘀𝘁𝗮𝗳𝗳 𝗮𝗻𝗱 𝘀𝗼𝗺𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗵𝗼 𝘂𝘀𝗲 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀.

Our #CareCantWait campaign, launched today, showcases the positive impact of good adult social care through stories like Abbie's. Watch her video & sign our handraiser to tell our political leaders that care can’t wait! youtu.be/iMg7jGNbccg

Over the last 5 years we’ve seen #CommunityLedSupport transform how we work with people in Hartlepool, and it’s great to see our @HartlepoolHubs featured in this @NDTicentral @CLSNDTi celebration.