Gary

@buyagift I tried your live chat but the bot couldn’t cope with a query about a cancelation after the experience had been booked. Speaking to a human would be great. I get going digital but should be digital first not digital only!

@Coley__76 Hi Gary. Thank you for reaching out, you can get in touch with us here buyagift.co.uk/contact-us via Live Chat, or alternatively you can get in touch via Facebook messenger. Our Live Chat Hours: Monday to Friday: 8:30am to 7.30pm Saturday: 9am to 5pm Sunday: 10am to 4pm

@buyagift Hi a supplier has cancelled the experience I bought a voucher for through you. I need to find out about a refund. I need to speak to someone as your AI can’t cope with this.

Yes, checked in now nearly an hour and a half since we were dropped off by the coach.

@jet2tweets this less congested airport terminal you changes us to is great. We’ve been told we are lucky it isn’t raining!

@jet2tweets Tiviat. You emailed us last night to say we were being move to terminal 2 by you to ease congestion!

@Coley__76 Hi Gary, we are sorry to hear you are experiencing some congestion. If you need any further assistance please can you confirm your departure airport. ^Ellie

@jet2tweets Have sent a message as requested.

@Coley__76 Hi there Gary, we're sorry to hear this. Should you wish to discuss this further, please send us a DM along with your booking reference and flight number. Many thanks, Jade

@jet2tweets just got your email telling us that we are at an airport with no, shops, restaurants or even water! Great to know 11 hours before the transfer and on a Sunday when all the shops are shut!

@RDBCroft10 Sidmouth, fab place to play and lovely pavilion.

As pretty a cricket ground as I’ve ever visited 👌👍🏏 . Guess where?

@virginmedia Any update? I have received a new pod and that isn’t connecting either!

@Coley__76 Hi Gary, this is part of a known issue, we are working to get this resolved ASAP. ^PDe

Hi @virginmedia so broadband has dropped speed, your app can’t find the hub and the customer service technical help line is closed. Any suggestions on how I report or fix my service?

@virginmedia Not connecting to pods after a hard reset. The technical helpline said it was an issue afflicting all Hub 4 users. Is this the case?

@Coley__76 Hi Gary, what issue are you facing with your Hub 4.0? ^PDe

@virginmedia Hi, so is there an issue for all Hun 4 users or am I being fed a line?

@virginmedia So according to your technical helpline there is a nationwide issue for all virgin media customers with Hub 4’s. Please can you confirm if this is the case?

@TheBarmyArmy Tom Brady

Who is this? Wrong answers only 👇

@virginmedia ??

@Coley__76 👉|MT

@virginmedia Done that! And now none of my Wi-Fi pods are connecting! Next?

@Coley__76 Hi Gary, On the back of the Hub, look for a reset button, Keep that pressed in for at least 30 seconds. Let the Hub settle down and see if that helps. ^GT

@virginmedia Lights solid white

@Coley__76 Are you able to let us know the results of the system check? Also, what hub do you have and what hub lights are you currently seeing? ^AA

@virginmedia It said it couldn’t find the Hub and to try again, repeatedly! We have a Hub 4.

@virginmedia Yes, and reset my hub, run a system check through the website and the rest it again! Next suggestion?

@Coley__76 Hi Gary👋, thanks for reaching out. Sorry to hear you're experiencing issues with your broadband service, have you checked for any issues in your area via our service status checker at 👉 virg.in/service? ^TM

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