@flyethiopian can someone help me on how to Escalate such poor service where airline can force you to spend over 8 hrs at airport and refuse to provide hotel
@flyethiopian your staff just mentioned no hotel will be provided until 7 in morning and no further promise as well.
When asked what hotel have they tried answer was not ourside the airport
@flyethiopian was travelling from jhb to delhi via @adidas on connecting flight waw et686
Customer care gave next day flight of afternoon 4.30 and promised to provide a hotel.
However so far nothing is done and staff here has no clue by when hotel can be arranged
@Makro_SA Come on guys have some respect as multi national company even a corner shop wouldn't be so bad at service and keep telling the same thing for over 6 months.
@ConnectVerma Hello Amit Verma,
Please be informed that our appropriate department is actively engaged in addressing the issue at hand. Rest assured, we will provide you with updates as swiftly as possible.
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A company that sells faulty products, promises refunds, but fails to deliver could be engaging in unfair trade practices or breaching consumer laws. Makro's policy states refunds for assessed faulty items should process in 7-14 business days. If unresolved, escalate to South Africa's National Consumer Commission (NCC) at consumerthedtic.gov.za or file a complaint. Hope this helps.
Hey @grok if a multi national wnd multi billion company sales a faulty products and collect and promising a refund and never does a refund what do you call such a company?
@Makro_SA lets see what grok says
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If you're referring to escalating your Makro refund issue, yes—contact the Consumer Goods and Services Ombud (CGSO) via their website or complaintscgso.org.za. Provide all details like order number, dates, and prior communications. They mediate under the Consumer Protection Act.