Steven Johnson

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Steven Johnson

Steven Johnson

@Considered__

Behavioural insights, data science, design, running.

UK Katılım Şubat 2009
692 Takip Edilen1.7K Takipçiler
Steven Johnson
Steven Johnson@Considered__·
What impact does radical discontinuity have on the predictive power of ML trained on past behavioural data? If business is no longer ‘as usual’, what does this mean for black box models built in the PC (pre-Covid) era? Are we / should be worried? #ai buff.ly/3jW6Cyv
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Steven Johnson
Steven Johnson@Considered__·
How does building trust reduce service demand? Just one of the questions we explore in this clip from my presentation at a recent Voicescape webinar.
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Steven Johnson
Steven Johnson@Considered__·
Is a customer's preferred channel the most effective channel? As we become more digital, do we become less human... and what are the consequences? Two questions we explored in this clip from a recent webinar I did with the lovely folks at @Voicescape. buff.ly/3m8FXB0
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Steven Johnson
Steven Johnson@Considered__·
So, this is a little worrying. New research into AI ethics by FICO and Corinium found (amongst other things) that 65% of respondents can’t explain how specific AI model decisions or predictions are made. #AIEthics #behavioraleconomics buff.ly/3oUCXYn
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