ConsumerVoice

My first tweet. I'll be using Twitter to tell you where the customer experience is good. And where it is bad. Companies need to care.

BadExperience: Telstra. 19 minutes on hold. Spoke to Billing. They couldn't help. Transferred to Sales. They couldn't help. Useless.

GoodExperience: Ordering Dominos Pizza online - what a smooth and simple interface. I love it - http://www.dominos.com.au/home/

BadExperience: Kingsley's in Brisbane. Overpriced, undercooked steak in tasteless sauce. Feel ripped off.

BadExperience: Toop Real Estate, Adelaide. Rude, incompetent, difficult. Overpromise, underdeliver. So annoying to deal with.

BadExperience: 3 Mobile Broadband. Unintuitive, difficult to use, slow to load up, too many windows. And so expensive outside the zone!

GoodExperience: Apple Online Store. Nuff said.

Never use FASTWAY COURIERS. Bungling, rude, inattentive. A parcel sent to me for Xmas was returned to sender w/ no explanation. Terrible.

Officeworks in Brisbane CBD. Such courteous staff, so helpful and friendly. Absolutely made my day. Bravo to them.