Copthorne Tara

@JemimaPuddledu3 @TheMelinDUH Hello, we have responded to your other tweet to us.

@CopthorneTara @TheMelinDUH Room still not ready at 6.45pm until we argued we needed 4marathan rest! Wiring lethal disgusted!

@TheMelinDUH Ah. Try now...

@JemimaPuddledu3 Hello Jemima, thank you for getting in touch and sorry to hear you didn't have a great experience. Can you please share any information regarding your complaint with us in a DM?

@CopthorneTara bid 2 rooms 4 marathon room not ready at 1.30 or 6.45pm until we argued we needed it. Room should be condemned ! Not cheap either!

@TheMelinDUH Hi there. Can you message us your room number so we can get this sorted asap?

@baznugent73 @EurostarUK No problem. We're pleased we could help.

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It's our pleasure, @dovilemal. We hope to welcome you again soon.

@pattayk Hi. Can you explain what's happened in a message so we can try to help? Thank you

@sazers1 Thanks for explaining, we will pass this on to the team. Can you DM us your phone number and/or email address?

@sazers1 Morning Sarah. Have you spoken to a member of the team? If you can message us your room number we will make sure they know.

@croatiansean Check in is 15.00 and check out 12.00. Sent you more info in a message. Let us know if you need anything else.

@croatiansean Hi Sean. We have 3 types: standard, superior and club. Club are on top floors and have extra perks. DM us for more info/help.

@iainwallisuk Hi Iain. Are you still staying with us? Please send us your details so we can look into what's gone wrong.

@DawnSunrise1 No problem. We hope your stay is fab. Do keep us updated.

@DawnSunrise1 If you have any concerns at all during your stay please tell staff or contact us on here. That way we can sort anything.

@DawnSunrise1 Yes we do!

We aim to please, @hfitzcos @ItsCherrySue! Just let us know if you need help with anything else

@hfitzcos Hi Helen. We try to accommodate early check in where available. Please DM us and we'll put you in touch with our reception team.